LiveCareer-Resume

assistant director of housing resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Forward-thinking professional adept at support and engagement. Offering 7 years of related experience with a background in navigating ambiguity and heavy administrative work in fast-paced environments. Both highly visible and friendly, promoting exemplary talents in customer service, policies and procedures' oversight and social support measures.

Skills
  • Client service and support
  • Email & Social media marketing
  • Budgeting
  • Communication
  • Information gathering and analysis
  • Critical thinking
  • Strategic planning
  • Adaptability
Education
Georgia State University Atlanta, GA Expected in 05/2014 Master of Science : Sport Administration - GPA :
Valdosta State University Valdosta, GA Expected in 05/2011 Bachelor of Science : Office Administration & Technology - GPA :
Work History
Vicinia Property Management - Assistant Community Manager
Indianapolis, IN, 12/2020 - Current
  • Assists with daily and month-end reporting including accurate reporting on resident ledgers
  • Responsible for posting rent, collection on delinquency, the eviction process, creating/posting POs, and daily deposits
  • Secures and manages lease renewals and prepares new lease paperwork for final approval
  • Assist in hiring and training of new team members as needed. Monitors resident satisfaction through various methods of communication
  • Oversees property operations and staff in Community Manager's absence
  • Oversees marketing and public relations efforts of the property
University Of Nebraska-Lincoln - Assistant Director of Housing
Lincoln, NE, 09/2019 - Current
  • Responsible for overseeing daily operations of 564 units across 3 separate apartment complexes.
  • Conducted community tours to highlight features, answer questions and direct concerns to appropriate resources.
  • Conducted community and unit inspections to verify cleanliness, ensured apartments were move-in ready, and notified maintenance of any facility concerns.
  • Strengthened operations by aligning processes to capitalize on new industry trends.
  • Provided exceptional customer service which aided in communities retaining over occupancy rate over 100%.
Bethune-Cookman University - Coordinator of Student Development
Daytona Beach, FL, 06/2018 - 08/2019
  • Responsible for overseeing daily operations of 271 unit apartment community.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Evaluated property conditions and recommended improvements.
  • Oversaw 15-person team with effective morale-building strategies, cutting-edge training and motivational coaching on established practices, standards and requirements.
  • Inspected units before and after resident moves to determine charges or readiness for new residents.
Bethune-Cookman University - Residence Life Coordinator
Daytona Beach, FL, 07/2015 - 06/2018
  • Responsible for overseeing daily operations of 250 unit community.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Streamlined operations by communicating efficiently with residents, keeping meticulous records, budget management and internal collaboration.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Resolved resident issues quickly and maintained resident retention above 95%.
Wichita State University - Residence Life Coordinator
City, STATE, 11/2013 - 06/2015
  • Responsible for overseeing daily operations of 260 unit apartment community.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal requirements.
  • Showed apartments to potential tenants and answered questions regarding community. Detailed and promoted specifics of accommodations during tours of vacant apartments for prospective clients.
  • Minimized vacancy periods by collaborating with residential operations team to strategize improvements to marketing initiatives and resident outreach programs.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

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Resume Overview

School Attended

  • Georgia State University
  • Valdosta State University

Job Titles Held:

  • Assistant Community Manager
  • Assistant Director of Housing
  • Coordinator of Student Development
  • Residence Life Coordinator
  • Residence Life Coordinator

Degrees

  • Master of Science
  • Bachelor of Science

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