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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Executive Profile

Seasoned professional with over 10 years of operational and management experience. Seeking a challenging management position which will utilize my exceptional leadership, organizational, and interpersonal skills allowing the opportunity for personal and professional growth.

Skill Highlights
  • Leadership/communication skills
  • Business operations organization
  • Budgeting expertise
  • Conflict resolution

  • Employee relations
  • Self-motivated
  • Staffing management ability
  • Personal and professional integrity
  • Staff training and development

Professional Experience
03/2012 to Current
Assistant Director of Environmental/Laundry Services Aramark Health Care City, STATE,

Lafayette General Medical Center 355+ bed Acute Care Facility Duties included but not limited to:

  • Provided direct leadership to 4 Managers, 5 Supervisors and 2 team leaders along with managing 135 FTE’s in various areas; over 1 million square feet combine cleanable space in multiple sites.
  • Responsible for cleaning over 3500 + beds per month with an average clean time of 39 minutes.
  • Director of Operations for the Environmental Services Department assigned all project work and managed the position control summary for the Department.
  • Maximize profit through labor and cost control.
  • Control the following costs for Environmental Services Department; Payroll, Supplies and Expenses, Purchased Service, Utilities, and Administration; order supplies, check shipment conduct inventories; monitor supply usage for appropriateness and efficiency.
  • Inspect cleanliness of facility, sanitation and infection control; take corrective action where necessary.
  • Oversee ISIS Pro database EVS System application on space allocation and unitizing for the facility.
  • Provided supportive leadership; a feeling of complete trust, security, and satisfaction through demonstrations of competence and willingness to serve.
  • Coached and developed 5 internal employees for next level Management positions.
  • Active member of the hospital In-Patient/Physician Satisfaction Team
  • Developed a stable, competent work force and encouraged personal growth of all personnel through periodic evaluation and review.
  • Managed the hiring, evaluation of Housekeeping and Laundry staff.
  • Conduct safety audits and inspections to ensure compliance with The Joint Commission, The State of Louisiana EPA and OHSA guidelines, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores are 93% vs the National average of 71%.
  • Third party (Press Ganey) patient satisfaction scores for EVS are in the 95% (92mean score) for courtesy and cleanliness of the Hospital.
  • Reduced hospital acquired Clostridium difficile (C-Diff) by 50 %.

06/2009 to 02/2011
Healthcare Services Group Inc. District Training Manager/Director of Environmental Services Brookridgecove Rehab & Healthcare Center City, STATE,

Directly responsible for the successful operations of the entire Environmental Services Department.

  • Coordinated all Environmental services project work and daily functions of the department. Maintained a very high level of cleanliness, quality and service.
  • Trained new directors, managers, supervisors and staff members.
  • Responsibilities include: developing a training program involving employee motivation, coaching, and customer service.
  • Responsible for managing the contracts for pest control, exterior window washing, chemical paper supply and waste management.
  • Promotes housekeeping and laundry quality initiatives by conducting inspections; reviewing guest interviews; gaining feedback from meetings; enforcing quality and customer service issues; implementing innovative methods of delivery services to customers services to customers.
  • Implemented all safety programs and training for the district.
  • Responsible for the training of 12 managers in the district.
  • Infection Control Liaison for the Facilities Service Department.
2009 to 06/2009
Hospital Housekeeping Systems Director of Environmental Services Helena Regional Medical Center City, STATE,

Directed the management of the Environmental Service program for the facility.

  • Ensured the highest degree of cleanliness and care for staff, visitors and guests.
  • Managed the hiring, evaluation and discipline of all Environmental Services employees.
  • Prepared work schedules and maintained adequate staffing numbers for the Department.
  • Duties included Managed Supervisors, team leaders and staff to ensure a high level of cleanliness, quality, and customer service. (40 FTE’s)
  • Developed and maintained professional client relationships through formal and informal communications systems that include meeting both verbal and written.
  • Prepared and operated within an annual operating budget upon approved department financial objectives.
  • Active member of several committees i.e. Infection control, Safety, JCAHO, and Quality Improvements.
02/2008 to 11/2008
Aramark Health Care PM Operations Manager Middle Tennesee Medical Center (250 Beds) City, STATE,

Provided leadership and guidance to the PM staff to a very high level of cleanliness, quality and service.

  • Participated in the overall direction of department.
  • Scheduled days off, holiday and vacations so the facilities needs were met in accordance with hours and position control.
  • Maintained a Daily Operational Report on hours budgeted.
  • Participated in obtaining the information for Joint Review Committee.
  • Completed Aramark Foundation Training
  • Assisted the Director of the Department

08/2005 to 2008
Sodexho Healtlhcare PM Operations Manager Redmond Regional Medical Center (250 Beds) City, STATE,

Provided leadership and guidance to staff to ensure that a high level of cleanliness, quality and service is achieved and maintained.

  • Participated in staff section.
  • Responsible for scheduling of the PM Operation Directed training sessions for proper usage of all products and equipment as outlined in the Policy and Procedures manuals for Environmental Services.
  • Assisted the Director of the Department
  • Supervised 35 FTEs and a 2 Supervisors Provided all project planning for the department
11/2003 to 06/2005
Crothall Healthcare Services Group Supervisor of Environmental Services Medical Center Of Central Georgia (500 Beds) City, STATE,

Provided direct leadership and guidance to the staff to ensure that a high level of cleanliness, quality, and service was achieved and maintained.

  • Participated in staff selection process and interviewed candidates as needed. Scheduled PTO days, holidays, and vacations, ensuring

hours and position control.

  • Planned and coordinated project work to ensure that proper frequencies were maintained.
  • Ensured staff received proper orientation, initial training, and education.
  • Participated in the Facility Quality Assurance Program.
Education
Expected in 1999
Bachelor of Science: Criminal Justice
Illinois State University - Normal, IL
GPA:

Military

United States Army

May 1993-1995

Coursework

  • Financial Management
  • Foundation training
  • Foundation of Operational Management
  • Managerial Accounting and Control Skills
  • Microsoft office applications
  • Time Management Employee Scheduling
  • Human Resources (training, hiring, promotions, terminations)
  • Bed Management
  • Infection Control
  • I-IMPACT Studer Group Training

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Resume Overview

School Attended

  • Illinois State University

Job Titles Held:

  • Assistant Director of Environmental/Laundry Services
  • Healthcare Services Group Inc. District Training Manager/Director of Environmental Services
  • Hospital Housekeeping Systems Director of Environmental Services
  • Aramark Health Care PM Operations Manager
  • Sodexho Healtlhcare PM Operations Manager
  • Crothall Healthcare Services Group Supervisor of Environmental Services

Degrees

  • Bachelor of Science

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