assistant director of academic advising resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
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  • single:
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Websites, Portfolios, Profiles
Professional Summary

Motivational and dedicated with sixteen years of commendable performance in academic support roles in higher education and customer service. Expert in communications, problem solving, and relationship building across departments. Experienced in fast-paced and ever changing environment with the ability to adapt quickly.

  • Attention to Detail
  • Problem Solving
  • Orientation Programs
  • Class Schedule Preparation
  • Transcript Review
  • Staff Supervision
  • Microsoft Office Products
  • People Soft
Work History
Assistant Director of Academic Advising, 10/2021 - Current
Amda College New York, NY,
  • Assisted with the development of the Advising Center's Communication Plan for Fall 21 and Spring 22.
  • Collaborated with the Advising Center's leadership team on Equity Minded Project for the Dean's office.
  • Serve as resource for new advisors concerning departmental programs and policies.
Success Advisor III, 01/2011 - 10/2021
University Of Houston-Downtown City, STATE,
  • Supervised Prospective Advising Services within the Academic Advising Center from 2018-2021.
  • Conducted academic advisement for students on reoccurring basis to maintain educational progression. Managed caseload of over 300 students.
  • Advisor for special populations such as Greater Texas Foundation Scholars, Gator Leadership Network and other on campus groups. Primary advising contact for all Transient (Visiting) students.
  • Participated in on and off campus recruiting initiatives with Houston area community colleges and high schools.
  • Appointed to several committees such as Recruitment and Financial Aid workgroup to discuss strategies on how to increase enrollment and assist prospective students with the process, AAC Professional Development committee, and UHD Strategic Plan committee.
  • Liaison to First Time in College and Transfer orientation workgroups. Played a key role in FTIC and Transfer Orientation planning.
  • Facilitated a college success class (CSP110A) for at risk students that were on academic jeopardy.

Marketing/Brand Consultant, 09/2013 - 12/2015
Amerejuve MedSpa City, STATE,
  • Promoted Amerejuve Medical Spa services at events and trade-shows in the Houston metro area.
  • Generated leads, distributed marketing materials, and interacted with potential clients.
  • Generated new consulting opportunities by networking with other businesses.
  • Practiced strong interpersonal communication skills to interact positively with potential clients and worked well with the marketing team.
Student Services Specialist / New Student Recruiter, 10/2008 - 01/2011
Sul Ross State University, Rio Grande College City, STATE,
  • Provided one-on-one counseling and advising to incoming undergraduate and graduate students.
  • Assisted undeclared students in selecting a major, schedule planning, and meeting graduation requirements.
  • Played a lead role in developing programs for at-risk students, such as withdrawal campaign and referral system.
  • Coordinated events such as Orientation and Welcome Back Week; other events included education and college fairs in partnership with the community.
  • Participated in recruitment initiatives and prospect management throughout the district.
  • Supervised and delegated responsibility among student workers employed by advising office.
  • Provided academic advising services for 3 RGC campuses: Del Rio, Uvalde, and Eagle Pass.
Senior Academic Counselor, 07/2004 - 07/2008
University Of Phoenix Online, College Of Business And Technology City, STATE,
  • Served as a liaison between the student and the University with regard to policies and procedures.
  • Established a role in coaching new Academic Counselors on customer service, policies/procedures, utilizing information systems, and familiarity with program offerings.
  • Provided academic advisement and management for all new and continuing undergraduate and graduate students throughout their academic program.
  • Played a lead role with student re-entry efforts to increase enrollment and retention. Collaborated with enrollment management on re-entry initiatives.
  • Checked for accuracy on students’ degree plans (undergraduate and graduate) and course scheduling to ensure graduation requirements were being met.
  • Served as first point of contact for students on academic jeopardy, escalated issues, and grievance filing.
Master of Business Administration: Marketing, Expected in 2009
Western International University - Tempe, AZ
Status -

Member of Delta Mu Delta International Honor Society

Bachelor of Business Administration: Marketing, Latin American Studies, Expected in 2003
University of The Incarnate Word - San Antonio, TX
Status -
  • Completed certificate in Latin American Studies.
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Resume Overview

School Attended

  • Western International University
  • University of The Incarnate Word

Job Titles Held:

  • Assistant Director of Academic Advising
  • Success Advisor III
  • Marketing/Brand Consultant
  • Student Services Specialist / New Student Recruiter
  • Senior Academic Counselor


  • Master of Business Administration
  • Bachelor of Business Administration

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