assistant director housing resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Professional Experience
10/2007 to Current Assistant Director Housing City Of Austin, Tx | Austin, TX,
  • Plan, organize and direct the day-to-day operations of the Department with an annual operating, program and captial budget of $62 million and a Department staff of 62.
  • Responsible for coordinating, facilitating and implementing programs and policies that preserve and expand the supply of affordable rental and for-sale housing, reinvest in low-income neighborhoods and support low and moderate-income households.
  • Develop the annual strategic plan for the Department.
  • Problem solve and facilitate resolution between the Department and internal and external customers.
  • Oversaw the creation and implementation of new housing programs including the Homeless Encampment Response Program, Tenant Based Rental Assistance for the homeless, Homeless Outreach Teams and the Acquisition, Rehabilitation and Resale of homes for the Neighborhood Stabilization Program.
  • Restructured the Grants Team and consolidated the federal (CDBG, HOME, HOPWA, ESG, NSP1/2) and local grant operations to ensure efficiency and accountability.
  • Successfully led key projects which resulted in the adoption of a citywide Inclusionary Housing Ordinance and the adoption of a Housing Impact Fee.
  • Oversaw the downsizing of 25% of the staff and a budget reduction of 40% due to state budget cuts.
08/2003 to 09/2007 Office of Economic Development, Director of Housing and Neighborhood Development City And County Of Denver | City, STATE,
  • Appointed by Mayor Hickenlooper, responsible for overseeing $35 million budget including CDBG, HOME and HOPWA, $22 million in private activity bond allocation and $17 million in a Fannie Mae line of credit.
  • Successfully obtained new funding sources including $40 million in New Market Tax Credits for commercial development in the Denver metro area.
  • Redirected housing funds to develop supportive housing developments.
  • Supervised a professional management staff that directed four operational units that included Neighborhood Development, Housing, Small Business Lending and Administrative Services.
  • Division was charged with creating and implementing community development programs and policies that helped to start and grow local small businesses, strengthen and stabilize neighborhoods and create wealth and opportunities for families and individuals.
  • Implemented systems to track grants and to ensure effective monitoring of funded projects.
  • Negotiated affordable housing agreements for large housing developments and renegotiated troubled loans to maximize the City's investment and financial return.
  • Created a comprehensive neighborhood revitalization strategy that focused investment in four distressed neighborhoods.
  • Worked with City Council, developers, business owners and the community to obtain support and commitment for place-based investments, targeted lending and policy development.
2001 to 2003 Director of Housing Initiatives Forest City Stapleton | City, STATE,
  • Responsible for the implementation of Stapleton's Affordable Housing Plan.
  • Designed and managed the overall program including policies, procedures, restrictions, guidelines and marketing strategies.
  • Worked closely with for-profit and nonprofit developers.
  • Provided technical assistance and support to the associate developers.
  • Negotiated financing and mortgage products with lenders.
  • Directed and created a nonprofit which generated funds from sales of residential, commercial and office units to support affordable housing, sustainability, education, job training and parks and open space.
  • Nonprofit generated over $1 million dollars of funds for social initiatives within Stapleton development.
  • Staffed the Housing Diversity Committee under the Stapleton Citizen's Advisory Board.
1993 to 2001 Homeownership Program Manager City Of Boulder | City, STATE,
  • Managed the City of Boulder's Homeownership and Home Repair programs including policy and implementation, administrative, budget and personnel management.
  • Implemented inclusionary zoning ordinance.
  • Created over 685 permanently affordable deed restricted units.
  • Oversaw yearly allocation of $2 million in Private Activity Bond Program and $1 million in HOME, CDBG and CHAP funding.
  • Provided technical analysis and support for the 2000 Affordable Housing Task Force Report on alternative funding sources for affordable housing in Boulder.
  • Negotiated contracts and agreements with developers and lenders.
1991 to 1993 Program Coordinator City Of Boulder | City, STATE,
  • Managed the mediation program including interviewing clients, assigning cases and managing 60 volunteers.
  • Conducted trainings on conflict management to community groups.
  • Implemented and managed the Valuing Diversity Training program.
  • Investigated discrimination complaints.
Expected in 1997 Masters of Public Administration | University of Colorado, Denver, CO GPA:
Expected in 1985 Bachelors of Arts | American Studies University of Colorado, Boulder, CO GPA:
American Studies
Professional Affiliations
  • Board Member, California Association of Local Finance Agencies, Sacramento, CA (2014 - present)
  • Advisory Board Member, Bay Area Transit Housing Fund, San Francisco, CA (2011 - present)
  • Board Member, Neighborhood Housing Services, San Jose, CA (2007 to 2009)
  • Member, Denver Foreclosure Task Force, Denver, CO (2007)
  • Board Member, Denver's Road Home, Plan to End Homelessness, Denver, CO (2001 to 2006)
  • Planning Board Commissioner, Centennial, CO (2001 to 2006)
  • President of Board, HERO Alliance, Denver, CO (2003)
  • Board Member, Second Step Transitional Housing Committee, Boulder, CO (1995 to 2001)
  • Trainer, Valuing Diversity, Boulder, CO (1992 to 2000)
  • Mediator, Community Mediation Program, Boulder, CO (1991 to 1998)
  • City of San Jose Commendation, Homeless Response Team, 2013
  • City of San Jose Commendation, Envision San Jose 2040, 2012 
  • City of San Jose Commendation, Citywide Recovery Act Team, 2009 
  • Leadership and Dedication Award, Denver Commission for People with Disabilities, 2007
  • Presidents Award, Denver's Road Home, Downtown Denver Partnership, 2006 
  • Mobile-izer for Change Award, City of Boulder, 1996
Professional Development
  • American Leadership Forum, San Jose, CA (2015)
  • Leadership Denver, Denver Chamber of Commerce, Denver, CO (2003)
  • Vision Hispanica VI, Colorado Institute for Hispanic Education and Economic Development, Denver, CO (1992)
  • Mediation Process Training Certificate Program, CDR Associates, Boulder, CO (1991)

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Resume Overview

School Attended

  • University of Colorado
  • University of Colorado

Job Titles Held:

  • Assistant Director Housing
  • Office of Economic Development, Director of Housing and Neighborhood Development
  • Director of Housing Initiatives
  • Homeownership Program Manager
  • Program Coordinator


  • Masters of Public Administration
  • Bachelors of Arts

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