To obtain an entry-level position with a fast growing company that values customer relations and have a a positive
impact on customer retention by possessing my interpersonal, communicative, customer focus, and management skills.
Core Qualifications
MS Office Word, Excel, & Print Shop, type 40 wpm, data entry, computer literate,
create memos, letters, spreadsheets and mailers.
Education
Keiser UniversityFort Lauderdale, FLExpected in 2017 – –MASTER OF SCIENCE:INDUSTRIAL ORGANIZATIONAL PSYCHOLOGY - GPA:INDUSTRIAL ORGANIZATIONAL PSYCHOLOGY
Ville Platte Vo-TechVille Platte, LAExpected in MARKETING 1990 – –BACHELOR OF SCIENCE: - GPA:
Grambling State UniversityGrambling, LAExpected in 1984 – –HIGH SCHOOL DIPLOMA:GENERAL STUDIES - GPA:GENERAL STUDIES
Washington High SchoolWashington, LAExpected in – –: - GPA:
Payroll, monthly bills, insurance policies, running of office in clerks absence, prepare meeting agenda in clerk absence, prepare minutes of meeting in clerk absence, coordinate festivals and special events, training new employees, verify I-9 documentation, prepare checks for customers closeouts on utility services, complete employee forms as needed, process mail, balance accounts at the end of the day, and reconcile festival earnings and benefit statements, assist with processing of terminations, conduct audits of payroll, benefits and other HR programs, and human resource tasks.
Plymouth Tube Company - Guest Service Representative/Casino Host/ Marketing Supervisor Eupora, MS, 01/2003 - 02/2008
Answered clearly and understood all guest questions; monitored promotions and awarded prizes; entered guest data into the computer; kept supervisor aware of supplies needed; made necessary corrections concerning guests information in the computer system; operated embosser-encoder and computer; informed supervision of all pertinent information that may affect the functioning of the rewards booth; responsible for knowledgeable of daily events and promotions; understood and properly communicated the benefits and privileges of the rewards boots; completed all transactions accurately and in a timely fashion while paying careful attention to providing exceptional guest services; book VIP parties are assigned guests; encourages inactive guests to return; maintains a weekly dales quota; encourage new members to convert; direct safety meetings; supervises 10 GSR; and performs other related duties as assigned or requested.
WALMART, INC - Sales Associate/Stocker City, STATE, 01/2001 - 01/2003
Provided consistent, prompt, and courteous service to customers; assisted customers with buying decisions and product location and availability; arranged best-seller merchandise into displays; recognized and greeted customers, and thanked their patronage; communicated and cooperated with department manager to insure all information is current and up-to-date with displays and merchandise; assisted and helped train new co-workers; maintained stock and organized the stockroom; and performed other related duties as assigned or requested.
MARTIN MILLS, INC - Team Leader City, STATE, 02/1997 - 01/2001
Responsible for data entry of operators performances; assisted performances operators in maintaining effective.
cost-control procedures and methods according to company guidelines; monitored and supervised production operators.
order-fill retail orders; kept a daily record of attendance and performance of each production operator; and performed.
other related as assigned or requested.
PORT BARRE MILLS, INC - Auditor/Examiner City, STATE, 03/1992 - 01/1997
Assurance of quality defects to garments before reaching vendors/customers; certified production operators for garment.
defects; informed supervisor of pertinent information and irregularities; communicated work status with production.
operators; and performed other related duties as assigned or requested.
Professional Affiliations
Skills
balance, benefits, book, Interpersonal Skills, computer literate, cost-control, data entry, Detail Oriented, documentation, special events, fashion, forms, human resource, HR, insurance, Leadership, letters, Listening, Management Skills, meetings, Excel, mail, MS Office, office, Word, Payroll, policies, Print Shop, product
location, quality, retail, safety, spreadsheets, supervisor, supervision, Team player, type 40 wpm, written communication
Additional Information
Accomplishments:
1st place for sales quota in Marketing Dept. Host Division (225 New Member sign-ups a week); Evangeline Downs
Racetrack & Casino, employee of the Month Award (April 2004); Miss Phi Beta Lambda Award (1988), and
Presidential Academic Fitness Award (1984).
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School Attended
Keiser University
Ville Platte Vo-Tech
Grambling State University
Washington High School
Job Titles Held:
Assistant Clerk/Human Resource Coordinator
Guest Service Representative/Casino Host/ Marketing Supervisor
