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assistant carpenter resume example with 8+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Service-focused professional and friendly team player with knack for building productive working relationships. Extensive cash handling experience.

Skills
  • Team building
  • Communications
  • Planning and coordination
  • Customer service
  • Team management
  • Organization
  • Problem resolution
  • Supervision
  • First Aid/CPR
Experience
01/2018 to Current Assistant Carpenter Enclave Companies | Fargo, ND,
  • Shaped materials to exact measurements for job requirements using hand tools and power equipment.
  • Installed building structures such as windows, trim and cabinetry alone or with assistants to meet job deadlines.
  • Promoted team safety by keeping work areas free of hazards.
  • Protected flooring installations by covering subfloors with material to prevent moisture buildup.
  • Anchored and braced forms and other structures in place to complete precise joining and high-quality work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
04/2017 to 01/2018 Customer Service Representative Mechanics Bank | Angels Camp, CA,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Worked with managers to develop service improvement initiatives.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Educated customers on special pricing opportunities and company offerings.
03/2015 to 04/2017 Cashier Common Spirit | Hixson, TN,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
  • Worked closely with front-end staff to assist customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and obtained replacements for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
01/2013 to 05/2015 Custodian Airco Air Conditioning | Hurst, TX,
  • Washed and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans, office machines and ashtrays.
  • Operated janitorial equipment properly and safely.
  • Completed routine maintenance checks, notifying management of any needed repairs.
  • Moved and carried equipment and furniture.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Cleaned dormitories, athletic buildings, lab and research areas, academic buildings and office areas.
  • Handled custodial needs inside and outside of buildings, including collecting and cleaning up spills.
  • Operated compactors and balers to discard cardboard boxes and trash.
  • Immediately cleaned up spills and wet areas on floors resulting from ceiling leaks to prevent customer and personnel falls.
  • Completed maintenance work such as replacing broken fixtures and fixing minor leaks.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Removed breakfast and lunch garbage after each meal period.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Maintained all janitorial equipment and performed minor repairs to extend life and avoid malfunctions.
  • Cleaned buildings and grounds, including bathrooms, fixtures, and windows.
  • Wet mopped and spot mopped public corridors, washrooms and classrooms.
  • Inspected previously washed dishes to check for cleanliness.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Cleaned building floors and steam cleaned and shampooed carpeted areas.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Notified building managers about needed repairs.
  • Scraped gum off of hard surfaces and carpet.
  • Responded to requests for building and maintenance repairs and cleanups immediately.
  • Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
Education and Training
Expected in 07/2020 Associate of Arts | Sociology Oklahoma City Community College, Oklahoma City, OK GPA:

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Resume Overview

School Attended

  • Oklahoma City Community College

Job Titles Held:

  • Assistant Carpenter
  • Customer Service Representative
  • Cashier
  • Custodian

Degrees

  • Associate of Arts

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