Assistance Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Detail-oriented Assistant Manager offers more than 4 years progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. I am searching for employment with a company that values hard working candidates, dedicated to exceed in what is required. I prefer to find a position where I can build a career out of, and can grow within.

  • Product and service knowledge
  • Sales monitoring
  • Marketing tactics
  • Customer rapport
  • Project management abilities
  • Customer relations
  • Staff training and development
  • Quality control
  • Client support
  • Team Supervision
  • Safety
  • Call Center Operations
  • Quality Improvement
  • Team building
  • Loss prevention
  • Store opening and closing
  • Merchandise stocking
  • Training and coaching
  • Verbal/written communication
  • Customer assistance
  • Cash drawer balancing
  • Credit and cash transactions
Assistance Manager, 01/2020 to Current
Town Pump, Inc. Fort Sherman Historical, MT,
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
Assistant Store Manager, 08/2018 to 01/2020
Northern Tool + Equipment Pensacola, FL,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Coached and developed store associates through formal and informal interactions.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Trained, managed and motivated employees to promote professional skill development.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Motivated employees to share ideas and feedback.
Cashier Team Lead, 09/2017 to 08/2018
Integer 10000 Wehrle Clarence, NY,
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Trained new team members in cash register operation, stock procedures and customer service.
Team Leader, 01/1998 to 10/2015
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
  • Interviewed, hired and trained new quality customer service representatives.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
Education and Training
Associate of Arts: Costumer Services, Expected in 06/1996
IPU Pepito Teyc - Santiago De Cuba,

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Resume Overview

School Attended
  • IPU Pepito Teyc
Job Titles Held:
  • Assistance Manager
  • Assistant Store Manager
  • Cashier Team Lead
  • Team Leader
  • Associate of Arts

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