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Assistance Manager Resume Example

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ASSISTANCE MANAGER
Skills
  • Excellent time management
  • Skilled multi-tasker
  • Proactive
  • Exceptional interpersonal communication
  • POS systems
  • Excellent customer service skills
  • Goal-oriented
  • Opening and closing procedures
Professional Summary
Managed a store that exceeded company expectations in every category during all the quarters. Increased sales by coaching department managers on new merchandising standards.  Expert retail sales professional offering 6 years experience in retail customer service and retail management. Focused on exceeding sales goals and accomplished Assistant Store Manager with 6 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management. Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.
Work History
Assistance Manager, 07/2012 to Current
Dunia Elizabet Bonilla- US Mobile INC (202)509-5986 – 10128 collesvile rd, silver spring MD 20901
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Directed calls to appropriate individuals and departments.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Operated a POS system to itemize and complete an average of customer purchases.
  • Created and maintained an organized database to develop promotional sales.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Participated in physical inventory counts every 2 weeks in each store
  • Assisted in creating pre-season marketing plans to support department and divisional strategies.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Set up and explained new membership contracts.
  • Asked open-ended questions to assess customer needs.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Implemented marketing strategies which resulted in good percent growth of customer base.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • money collecting for each store and do bank deposit twice a week 





Assistance Manager, 11/2010 to 06/2012
Michael Quach - H&M INC Store (202)255-9451 – 1127 University Blvd E, Takoma Park, MD 20912
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided ongoing guest service, including giving fashion advice.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Directed calls to appropriate individuals and departments.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Helped drive sales goals and achieve monthly quotas.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Folded and arranged garments in attractive displays.
  • Recommended alternative items if product was out of stock.

Education
Associate bachelor of Logistic and Custom House: Supply Chain , 2010
Instituto Tecnico ITCA-FEPADE - La Union, El Salvador
  • Transportation Business coursework
  • Supply Chain Management training
  • Transportation Business coursework
  • Freight Broker training program
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Resume Overview

Companies Worked For:

  • Dunia Elizabet Bonilla- US Mobile INC (202)509-5986
  • Michael Quach - H&M INC Store (202)255-9451

School Attended

  • Instituto Tecnico ITCA-FEPADE

Job Titles Held:

  • Assistance Manager

Degrees

  • Associate bachelor of Logistic and Custom House : Supply Chain , 2010

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