LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Service-driven professional with 13-year background in Customer Service and Food Industry. Personable and reliable desiring opportunity to use people skills and upselling in a busy environment.

Motivated Servers/Bartenders brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of Food, Beer & Wine practices and market conditions. I love what I do and it will always shine through in my work.

Skills
  • Key accounts and territory management
  • Lead generation
  • Issue and conflict resolution
  • Contract development and management
  • Problem resolution
  • Clerical
  • Active listening
  • Flexible
  • Basic math
  • Collaboration
Experience
Assignment Manager, 08/2019 to 10/2020
Newsmax MediaWashington, DC,
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Automated office operations, managed client correspondence and tracked records.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Increased customer base and market share by promoting product through diverse channels.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Cashier, Prep , 04/2015 to 09/2020
Cindy's KitchenCity, STATE,
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Resolved issues with cash registers, card scanners and printers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Manager, Bartender, Server , 11/2015 to 08/2017
The AmethystCity, STATE,
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Balanced daily registers and generated sales reports for management.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Restocked beer and liquor on regular schedule and after special events.
  • Ordered inventory to meet expected demand with adequate stock.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Planned and updated menus to accomodate changing trends in customer preferences.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Collected and organized daily till totals and tips.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collected food, wine and appetizer orders from patrons.
  • Recruited and hired qualified candidates to fill open positions.
  • Increased average ticket amounts by upselling customers from shelf to premium brands.
  • Supported servers by preparing specialty drinks for patrons in dining area.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Poured wine, beer and spirits for dining room patrons.
  • Lowered liquor costs by training bar staff on precision pouring and waste reduction.
Waitress, Busser , 05/2007 to 08/2012
Ciao Bella, Ciao Bella Act IICity, STATE,
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Cleared tables efficiently to maintain high turnover rate and minimize wait times.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Consistently went above and beyond expectations by helping with duties and offered to support teammates and provide customer service.
  • Increased sales of high margin menu items through effective upselling.
Education and Training
High School Diploma: , Expected in 06/2008
San Lorenzo High School - San Lorenzo, CA
GPA:

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Resume Overview

School Attended

  • San Lorenzo High School

Job Titles Held:

  • Assignment Manager
  • Cashier, Prep
  • Manager, Bartender, Server
  • Waitress, Busser

Degrees

  • High School Diploma

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