, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Service-driven professional with 13-year background in Customer Service and Food Industry. Personable and reliable desiring opportunity to use people skills and upselling in a busy environment.
Motivated Servers/Bartenders brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of Food, Beer & Wine practices and market conditions. I love what I do and it will always shine through in my work.
Skills
Key accounts and territory management
Lead generation
Issue and conflict resolution
Contract development and management
Problem resolution
Clerical
Active listening
Flexible
Basic math
Collaboration
Experience
Assignment Manager, 08/2019 to 10/2020 Newsmax Media – Washington, DC,
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assessed, optimized and elevated operations to target current and expected demands.
Automated office operations, managed client correspondence and tracked records.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Increased customer base and market share by promoting product through diverse channels.
Optimized productivity, streamlined program efficiency, and boosted profitability.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Cashier, Prep , 04/2015 to 09/2020 Cindy's Kitchen – City, STATE,
Helped customers find specific products, answered questions and offered product advice.
Operated cash register, collected payments and provided accurate change.
Processed all sales transactions promptly to prevent long customer wait times.
Promoted specific item options to drive sales and achieve add-on purchases.
Resolved customer complaints and escalated worsening concerns for remediation.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Resolved issues with cash registers, card scanners and printers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Learned roles of other departments to provide coverage and keep store operational.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Manager, Bartender, Server , 11/2015 to 08/2017 The Amethyst – City, STATE,
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Made product recommendations to customers based on preference, food pairings and special promotions.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Balanced daily registers and generated sales reports for management.
Operated POS terminals to input orders, split bills and calculate totals.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Restocked beer and liquor on regular schedule and after special events.
Ordered inventory to meet expected demand with adequate stock.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Planned and updated menus to accomodate changing trends in customer preferences.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Trained employees on additional job positions to maintain coverage of roles at all times.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Collected and organized daily till totals and tips.
Upsold customers from shelf to premium brands to help boost sales.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collected food, wine and appetizer orders from patrons.
Recruited and hired qualified candidates to fill open positions.
Increased average ticket amounts by upselling customers from shelf to premium brands.
Supported servers by preparing specialty drinks for patrons in dining area.
Worked with management to plan and implement special events to boost customer numbers and profits.
Collaborated with host, bus person and cook to serve up food and beverage options.
Poured wine, beer and spirits for dining room patrons.
Lowered liquor costs by training bar staff on precision pouring and waste reduction.
Waitress, Busser , 05/2007 to 08/2012 Ciao Bella, Ciao Bella Act II – City, STATE,
Restocked condiments and drink station supplies to maintain customer satisfaction.
Cleared tables efficiently to maintain high turnover rate and minimize wait times.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Monitored customer movements and quickly cleared empty tables for future customers.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Consistently went above and beyond expectations by helping with duties and offered to support teammates and provide customer service.
Increased sales of high margin menu items through effective upselling.
Education and Training
High School Diploma: , Expected in 06/2008 San Lorenzo High School - San Lorenzo, CA GPA:
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