Actively seeking advanced position with a focus on Administrative Assistant and utilizing my expertise in customer service, while demonstrating excellence and achieving corporate results.
Calculator, 10key, Internet, Microsoft Word, Excel, Outlook, Faxing, Printer Technology, Power Point 2010 and IVault
Assignment Manager February 2016 to CurrentEvins Personnel Consultants － Round Rock, Texas
Phone Skills, Recruiting, Interviewing Skills, People Skills, Supports Diversity, Employment Law, Results Driven, Professionalism, Organization, Project Management Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
Determines applicant requirements by studying job description and job qualifications.
Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
Develop and update job descriptions and job specifications.
Source and attract candidates by using databases, social media etc.
Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.
Able to work well independently and with minimal supervision.
A firm commitment to the company's success.
Perform background checks using DPS, Alliance, and Choice data base, as well is verifying authorization to work in the US using E-Verifying to qualify candidates for work in the US.
Administrative Assistant October 2014 to December 2015Performant Recovery － San Angelo, Texas
Greets visitors, handles their inquiries, and directs them to the appropriate person.
May maintain office supply inventories by placing orders.
Picks up, sorts and delivers mail to appropriate person.
Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents and reviews and finalizes correspondence/documents prepared by others in handwritten or electronic drafts.
Maintains supervisor's calendar, coordinates meeting arrangements, and schedules meetings and/or conferences; without prior approval in accordance with supervisor's policies and priorities.
Meeting Minutes for all meeting Schedules and coordinates meetings.
Files and retrieves documents, records and reports.
Maintains records, enters data and retrieves data as needed.
Assist all upper management with any request using Excel, Microsoft Outlook, PowerPoint, Fax and copies.
Create all training manuals needed for training purposes and assisting with laminating documents.
Keep Credential up to date for all Nursing staff and Credentialed Personnel.
Assist when needed with any production reports using computers software.
Team Player and work well with others.
Assist other teams with learning their process to assist in their absence.
Customer Support Analyst II January 2014 to August 2014Department of Public Safety － Austin, Texas
Communicate professionally with the public and other agency personnel in-person, by telephone, by e-mail or regular correspondence, by fax, or over the Internet.
Research and evaluate information to resolve customer service inquiries.
Review and enter information into databases, and ensure letters and other correspondence are accurately processed.
Review, evaluate, process and coordinate documents and payments for driver license services.
Create, maintain and review activity logs, files, and reports on driver license services.
Prepare, interpret, and disseminate information regarding rules, regulations, policies and procedures concerning driver license services and agency programs.
Answering, corresponding, and communicating with other state and federal agencies using confidential information about Texas Commercial Drivers.
Lift, push, move or carry baskets, carts or bins for the distribution or destruction of documents.
Open, review, sort and route mail and other correspondences.
Working within established time lines and meeting deadlines The use of personal computers and applicable programs, applications and systems Giving attention to detail and reviewing information to identify any errors and problems; ensuring consistency and clarity of information Receives applications and supporting documentation, reviews for completeness, and verifies all related documents received.
Provides timely licensing information to external and internal customers by phone, email, fax, in writing, and in person to answer questions and educate customers relating to licensing processes and requirements.
Providing prompt and courteous customer service; advising customers when delays are necessary and following up on identified problems until resolved Maintaining effective working relationships with others.
Team Lead July 2007 to November 2013JPMorgan Chase － San Antonio, Texas
Oversee the work and activities of the Mail Operation, to ensure processors scan in all incoming mail by opening, sorting, batching, and date stamp for the Bank, so that images are viewable for the bankers on I-Vault and within Service Levels.
Research and resolve account escalation issues with Chase internal and external customer regarding no scanned items, bad images, and to update documents.
Once documents have been scanned, all non-bar-coded documents are manually index to I-Vault.
Perform data entry to index documents from customers such as SSN, ID's, Account application's, etc.
Prepares documents for scanning into the correct folder type and indexing documents to ensure documents are viewable when research is needed.
Schedule and perform quality evaluations on work produced by processors to ensure monthly Production and Quality are achieved.
Serve as subject matter expert on new pilot programs or specialty work.
Order department supplies as needed.
Monitor annual attendance and vacation requests for 10 employees.
Confer with staff on issues and problems to identify and implement solutions.
Fulfillment Representative II February 2006 to July 2007Washington Mutual － San Antonio, Texas
Research and Respond to escalated email requests from upper management.
Provide information to customers regarding events date to inform and educate customers.
Specialize in renewing regular and transactional CDs.
Processing applications for new and existing customers via credit cards, checks, and existing accounts.
Provided training for 25 representatives on BOB Online to bring down to a manageable number and provide training and assistance to less experienced team members.
Provide customer resolutions as needed, including responding to calls from upper management.
Utilize problem-solving skills to satisfied customers inquiries.
Multi-tasking and prioritize requests to ensure effective workflow.
Process bank by mail deposits.
Collects and posts all utility and developer payments received from customers and developers, along with monies received from other departments, in the lobby, drive-thru, mail and night drop locations; reconciles cash drawer daily; uses proper internal cash controls.