assessments division manager resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Conscientious and compassionate Asset and Human Resources professional with a drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching, and communication skills.

  • 2019 Air Force Achievement Medal; awarded for outstanding service on Buckley AFB provided over $50M in operational development and asset risk avoidance.
  • 2019 Lance P. Sijan Essay Contest Winner; winning essay based on strategic space operations, space defense, and tactical space offensive strategies.
  • 2018 Airmen Leadership School Graduate; 2 month course on leadership, management, and resiliency.
  • Conflict Resolution
  • Training And Development
  • Company Organization
  • Equal Opportunities Facilitation
  • WorkForce Improvements
  • Interpersonal Communications
Work History
10/2019 to Current
Assessments Division Manager Department Of Defense Seal Beach, CA,
  • Space Delta (DEL) 2 leader for assessment and management division; which defines/integrates higher headquarters (HHQ) instruction into delta-level policies/guidance for 11 units
  • Manages 8-member Self-Assessment Program (SAPM) that enforces HHQ requirements, steers corrective action plans (CAPs), and certifies compliance across 33 additional duties
  • 21 Operations Group (OG) SAPM for 8 squadrons and 48 wing and commander inspection programs
  • Established clear and consistent policies and procedures.
  • Supervises Wing Inspection Team (WIT) inspections and Self Assessment Verifications for Space DEL 2units by coordinating, planning, and execution of delta, garrison, and HHQ expectations
  • Subject matter expert (SME) for USAF Major Graded Areas (MGAs) that are vital to WIT member operational advancements and readiness for 3 areas and 8 squadrons and commanders
  • Analysis for delta operational discrepancies, cultivating and reporting deficiency data to senior leaders to initiate CAPs and further operational decision making processes
  • Manager for 99-member evaluation program by coordinating quarterly courses and instructing 7 mission related lessons for multiple members
  • Lead manager and point-of-contact for DEL 2's first foreign distinguished visitor tour; showcased DEL 2's allied appearance, helping usher mission expansion to two new foreign countries
09/2018 to 10/2019
Noncommissioned Officer In-Charge, Scheduling United States Air Force City, STATE,
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 14-member management team with related direct reports.
  • Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
  • Planned and resourced personnel and logistics for 13 operational component exercises resulting in 5 entry-level scheduling personnel trained to act quickly in critical roles.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, processes, employee knowledge and vacations.
  • Boosted group production 65% by devising and deploying improved strategical approach.
  • Prepared and managed work schedules, vacation and sick time accurately on monthly basis.
  • Reported office morale, workload, and employee satisfaction to senior leadership on weekly basis.
09/2016 to 10/2018
Scheduling Assistant United States Air Force City, STATE,
  • Established collection capability of critical state-of-health information supporting Space-Based Infrared System (SBIRS) satellite constellation.
  • Guaranteed deconfliction for AF Satellite Control Network (AFSCN) and dedicated ground sites to maintain operational capabilities.
  • Scheduled all daily command and control supports, to include payload calibrations, eclipse commanding, and special maneuvers, with USAF allied partners.
  • Synchronized technical intelligence tasking and satellite maintenance to minimize negative impacts to missile warning system.
  • Developed crew instruction file which alerted 204 members of 5 necessary antenna realignments that ensured no degradation during critical maintenance.
09/2014 to 10/2016
Ground System Operator United States Air Force City, STATE,
  • Performed ground communication system configurations to optimize SBIRS operations.
  • Processed Infrared (IR) information flow that ensures valid battlespace characterization for 130 thousand warfighters.
  • Conducted satellite information in support of state-of-health for $3.2B Defense Support Program (DSP)
  • Executed software and hardware configurations on SBIRS and AFSCN equipment.
Expected in 09/2020 to to
Bachelor of Arts: Psychology
Ashford University - San Diego, CA
  • Graduated with 3.47 GPA
  • Dean's List all semesters between 2017 - 2019
  • Coursework in social psychology, industrial/organizational psychology and interpersonal communications
Expected in 09/2020 to to
Associate of Applied Science: Air And Space Technology
Community College Of The Air Force - Montgomery, AL
  • American Red Cross Volunteer - Disaster relief
  • Medical Reserve Corps, El Paso County, Volunteer - Disaster relief
  • Certified CPR/AED, American Red Cross - Sept 2020 - 2022

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Resume Overview

School Attended

  • Ashford University
  • Community College Of The Air Force

Job Titles Held:

  • Assessments Division Manager
  • Noncommissioned Officer In-Charge, Scheduling
  • Scheduling Assistant
  • Ground System Operator


  • Bachelor of Arts
  • Associate of Applied Science

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