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Artist Owner Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

To whom it may concern: I am seeking a position with a reliable company, that will allow me to plant, root and grow with the company to ensure a long standing career. I am a Successful leader with start up and Fortune 500 experience. Unique blend of banking, finance, insurance and auditing; detail oriented, strategic thinker, financial analysis proficiency and workforce optimization. Dedicated, enthusiastic and results driven with impeccable work ethic. Resourceful, sagacious and "servant leader" managerial style that positively influences customer relationships, drives results, increases productivity, streamlines operations and motivates teams Distinct ability to analyze business need, interpret data and clearly communicate and execute action plans. Strong knowledge in: Financial & Sales Planning Negotiations & Contracting Hiring, training and developing teams Auditing & data gathering Business Process Optimization Assessing and managing KPI's, Metrics, Policies and Procedures Investments & Life Cycle Management (5 years)

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
Artist, Owner, 07/2001 to Current
Curves Jenny CraigBurbank, CA,
  • Draw, paint, graphic art, web sites design, business cards design, accounts payable, accounts receivable, manage 3 employees.
  • schedules of employees, shipping and receiving, 
  • entertainment manager.
  • Created boardroom and courtroom multimedia presentations including video and text- sync’d depositions for enhanced understanding.
  • Performed initial client assessment and analysis to begin research process.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
Customer Service Rep - Tier 2, 10/2017 to Current
Charles Schwab CorporationTroy, MI,
  • problem solver, make meaningful connections with people,passionate about delighting customers by.
  • making every interaction an unforgettable experience, inbound calls, emails and/or chats.
  • worked directly with Escalations to achieve desired satisfaction to our customers
  • performed initial client assessment and analysis to begin research process
Customer Service Rep - Tier 1, 10/2017 to Current
LulaLos Angeles, CA,
  • problem solver, make meaningful connections with people,passionate.
  • customer satisfaction by  delighting customers by making every interaction an unforgettable experience.
  • inbound calls, emails and/or chats.
  • making an impact with every customer interaction by showing empathy and utilizing problem resolution skills.
Retirement Services Specialist, 02/2015 to 03/2016
Pacific Dental ServicesNorth Virginia, VA,
  • Establish relationships with Financial Advisors and BOAs to assist with documentation and procedures to ensure client relations are within the guidelines of the Department of Labor and IRS standards.
  • Analyzed departmental documents for appropriate distribution and filing.
  • Researched and updated all required materials needed for firm and partners.
Sales Manager, 01/2015 to 01/2016
Sonora Quest LaboratoriesTucson, AZ,
  • Up sale Hertz products, customer service.


  • Accomplishments: Generate $15,000.00 per month in revenue for the company.
  • Skills used: customer service, problem resolution.
  • RGS Guest Specialist.
  • Promptly resolved all customer requests, questions and complaints.
  • Trained incoming sales team members.
  • Planned and directed staff training and performance evaluations.
Customer Service Specialist, 02/2014 to 04/2015
Baptist Healthcare System, Inc.Nicholasville, KY,
  • Review the credit card process, documentation and procedures to ensure quality.
  • Guest services support, Target Card Services for Target Visa, Store Card and Target Debit Card.
  • Problem resolution, escalation calls, credit card payments, account management and maintenance.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Asked open-ended questions to assess customer needs.
Mortgage Support Auditor, 01/2011 to 01/2014
JP Morgan ChaseCity, STATE,
  • Review loan process and documentation for mortgage refinancing and purchase with borrowers.
  • Ensure team was following procedures and frequently audit processes against case.
  • management Home lending support to sales officers and banking processors.
  • Worked directly with Loan Processors, Mortgage Originator  to achieve customer satisfaction.
  • Performed initial client assessment and analysis to begin research process.
MHA Specialist,HPF, Debt and Budget Counselor, 01/2008 to 01/2011
Money Management IntCity, STATE,
  • Completed 3 months of intensive training.
  • Establish relationships with clients, lenders, government organizations and non profit business partners.
  • Maintain expert knowledge of the MHA/HPF/Debt management programs, its supplemental directives, qualifying criteria forms and processes.
  • Sustain the highest standards of confidentiality and comply with all policies and procedures to protect clients' privacy and MMI's proprietary information.
  • Responsible for assessing the client's financial saturation and developing individuality tailored Debt Management Program (DMP) to assist clients in repaying debt.
  • Accomplishment: Promoted to Seal Team 7.
  • Handled HPF and MHA calls, with alternating call volumes.
Prior Authorization, Analyst, 01/2006 to 01/2008
HumanaCity, STATE,
  • Establish relationships with clients, prior authorization, explanation of approval, declines, customer service,.
  • problem resolution.
  • Resolve account inquiries while actively promoting features and benefits of the products.
Insurance Specialist, 01/2005 to 01/2006
McKesson SpecialtyCity, STATE,
  • Perform insurance deduction activities for personnel and reconcile data printouts.
  • Coordinate personnel actions with payroll deductions and data processing for insurance deductions.
  • Compile data and prepare various reports relative to insurance benefits.
  • Receive, screen and direct incoming telephone calls.
  • Answer questions regarding benefit coverage, costs and payroll information as necessary.
  • Update and maintain employee files regarding changes in benefits and employment as necessary.
  • Maintain and process various insurance billings and distribute insurance materials to staff and department supervisors.
  • Maintain and update payroll files and records of a confidential nature with insurance emphasis.
  • COBRA, TEFRA and leaves of abscenses.
  • Process and maintain records of staff leaves and absences.
  • Reconcile worker ' s compensation and unemployment benefits with insurance.
Skills
account management, accounts payable, accounts receivable, Auditing, banking, benefits, billings, business cards, Business Process, case management, Draw, credit, client, clients, client relations, customer service, data processing, Debit, detail oriented, documentation, features, finance, Financial, financial analysis, forms, government, graphic art, Hiring, insurance, Investments, managerial, managing, materials, Negotiations, networking, Optimization, paint, payroll, personnel, Policies, Problem resolution, problem solver, processes, processors, profit, quality, receiving, maintain records, sales, Sales Planning, shipping, strategic, telephone, Unique, web sites
Education
BS: Business Administration, Expected in 2014
Kaplan University - Phoenix, AZ
GPA:
Business Administration
AA: Computer Information Systems, Expected in 1994
Vista College - Berkeley, CA
GPA:
Computer Information Systems

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Kaplan University
  • Vista College
Job Titles Held:
  • Artist, Owner
  • Customer Service Rep - Tier 2
  • Customer Service Rep - Tier 1
  • Retirement Services Specialist
  • Sales Manager
  • Customer Service Specialist
  • Mortgage Support Auditor
  • MHA Specialist,HPF, Debt and Budget Counselor
  • Prior Authorization, Analyst
  • Insurance Specialist
Degrees
  • BS
  • AA

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