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Arkansas Workforce Center Career Advisor Resume Example

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AS
ARKANSAS WORKFORCE CENTER CAREER ADVISOR
Summary

I am honest, reliable, committed and motivated to succeed within any task at hand. I thrive both under pressure, and at a steady pace. I have exceptional customer service, case management, and decision making skills. My strong work ethic, professional demeanor, and great initiative allow me to continue to motivate myself to achieve and overcome obstacles as they come. I am driven, and love using my degree to ensure that I have all the skills necessary to provide the public with rewarding services.

Skills
  • Case Management 30+ Clients
  • Recruitment/Enrollment
  • OSHA regulatory compliance
  • Leadership development
  • Interviewing/Initial Assessment knowledge
  • Event set up
  • State regulations and policies for Workforce
  • Data Organization
  • Invoice organization
  • Teamwork and Teambuilding
  • Transmitting files
  • 10-key proficiency
  • Strong communication skills
  • Deadline driven
  • Phone call answering
  • Confidentiality
  • Coordinating program activities
  • Report writing
Experience
08/2019 - CurrentArkansas Workforce Center Career AdvisorSoutheast Arkansas Economic Development District | Dumas, AR
  • Worked with the Arkansas Workforce Center to co-enroll participants.
  • Managed 30 plus cases ongoing.
  • Managed students academic progress, mental health and sociability through ongoing individual assessments.
  • Worked collectively with education professionals to deliver in-school counseling support for identified students.
  • Counseled students in career planning, job placement, and academic goals.
  • Encouraged students in educational and career planning workshops with peers.
  • Followed-up with outside mental health service providers to coordinate in-school support.
  • Set up recruitment events such as job fairs and speaking at school functions that were targeted towards Seniors.
  • Stayed in compliant with AJL ( Arkansas Job Link) throughout enrollments and updating information.
  • Manage monthly/Weekly case notes on clients to monitor their progress, and provide services.
  • Coordinate with the state to enroll and provide benefits to TANF/LWA participants that were receiving less than $100 within unemployment benefits.
  • Developed career and education plans based on individual needs.
06/2019 - 08/2019Patient Support SpecialistMainline Health Systems Inc. | Dermott, AR
  • Solved diverse routine and complex problems in an independent manner
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other clinical departments
  • Reviewed flagged items daily and resolved issues in accurate and efficient manner
  • Generated detailed reports outlining billing, flagged items and other important data
  • Reached out to patients once insurance was billed in order to obtain payments due
  • Worked within an environment with limited to no supervision
  • Helped enroll patients in insurance plans and/or set them up with payment plans.
09/2015 - 05/2019Processor/Safety Compliance OfficerDillard's | Maumelle, AR
  • Delivered an exceptional level of service to each customer by processing their returns and returning money to their banking or Dillard's credit account.
  • Acted as head of safety board for a department of 25+ people monthly and hosted meetings to find more efficient ways on creating and maintaining a safe work environment.
  • Checked paperwork of the returned items, recorded data for returned items, thoroughly checked all items being returned, and processed charge-backs to the stores were items were missing
  • Interacted professionally with customers via E-mail
  • Trained new hires, which improved overall productivity and efficiency
  • Maintained a clean working area throughout the day, and cleaned at the end of each shift.
  • Established relationships with all stakeholders, including management, local leaders and community members through active listening, positive engagement and hard working
  • Worked in other Departments through busy seasons, and when help was needed.
09/2014 - 04/2015Auto TechnicianWal-Mart | Little Rock, AR
  • Assisted with project and site-related objectives, including acquisition, operating financing, financial controls, systems integration, and audits
  • Continually cleaned work areas and equipment
  • Promptly worked on customer vehicles in a timely manner
  • Provided excellent customer service skills to customers, and assisted them in finding appropriate parts for their vehicles
  • Processed payments for customers
Education and Training
2019Bachelor of Science: Public Health (Health and Wellness)
American Public University System | Charles Town, WV

Completed coursework in

  • Leadership & Motivation
  • Health Care Administration, Interpersonal Communications, Human Relations Communications
  • Mental Health
  • Ethics
  • Sociology, Sociology of health and illness
  • Psychology, Sports Psychology
  • Health Services
  • Chemistry, Computer Science
  • Health Economics and Finance
  • Moral issues in healthcare
  • Quarantine
  • Epidemiology
  • Emergency Planning
  • Psychology of Addiction and Substance Abuse
  • Psychopathology
  • Nutrition, Food and Culture
  • Exercise Physiology
Accomplishments

Community work and Involvement

  • Took on a lead role in putting together bake sales and arts and crafts camps throughout Naval Base in Norfolk, VA for military families
  • Worked with troubled youth throughout the Military base in Norfolk, VA and Virginia Beach, VA, and became apart of many mentoring programs.
  • Volunteered at different nursing homes, and did craft activities with the Elderly, and with adults at CB King adult Center
  • Currently volunteering at CB King Adult Center in Arkansas City, AR throughout the week in preparations for programs, and one on one job readiness counseling sessions with the adults currently enrolled within the facility.
Certifications

CNA (Certified Nursing Assistant) licensed since 2015

Completion of Phlebotomy course & clinicals.

First Aid/CPR Certified

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Resume Overview

Companies Worked For:

  • Southeast Arkansas Economic Development District
  • Mainline Health Systems Inc.
  • Dillard's
  • Wal-Mart

School Attended

  • American Public University System

Job Titles Held:

  • Arkansas Workforce Center Career Advisor
  • Patient Support Specialist
  • Processor/Safety Compliance Officer
  • Auto Technician

Degrees

  • 2019 Bachelor of Science : Public Health (Health and Wellness)

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