area supervisor resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Experienced Supervisor driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated in the field. Dedicated to streamlining operations and maximizing team performance and motivated to maintain customer satisfaction and contribute to company success.

  • Communication
  • Report creation
  • Microsoft office 365
  • Detail oriented
  • Empathetic and courteous
  • Program leadership
  • Reporting skills
  • Customer outreach
  • Building brand awareness
  • Leadership development
  • Planning & organizing
  • Friendly, positive attitude
  • Customer service
  • Conflict resolution
  • Fast learner
08/2022 to Current Area Supervisor Brightspring Health Services | Bentonville, AR,
  • Train employees on additional job positions to maintain coverage of roles.
  • Assign tasks to associates to fit skill levels and maximize team performance.
  • Complete thorough opening, closing and shift change functions to maintain operational standards each day.
  • Lead team meetings and one-on-one coaching sessions to continuously improve performance.
  • Accomplish financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Leverage leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Exercise good judgment and decision-making in escalating concerns and resolving issues.
  • Monitor staff performance and addressed issues.
  • Minimize staff turnover through appropriate selection, orientation and training.
  • Enhance team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Enter time and attendance logs in preparation for payroll.
  • Communicate company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Enforce customer service standards and resolved customer problems to uphold quality service.
  • Conduct quality, timely performance feedback and performance appraisals.
  • Develop and implement appropriate plans to resolve unfavorable trends and enhance sales.
  • Enforce customer service standards and resolved customer problems to uphold quality service.
12/2020 to 12/2021 Mortgage Underwriter Milend, Inc. | Alpharetta, GA,
  • Evaluated and verified loan applications and determined borrower's ability to repay loan
  • Ensured compliance with government and investor guidelines.
  • Reviewed appraisals,calculated LTV,and conditioned loan for contingencies.
  • Determined HAMP eligibility .
  • Requested, received, and analyzed preliminary title work and evidence of insurance to ensure sufficient coverage was present
  • Obtained and reviewed all required loan conditions issued on loan with LO's, coordinated with borrowers, title companies, closing agents, and real estate agents to obtain additional documentation, complete loan submissions and ensure successful closing
  • Analyzed credit risk associated with loan applications and related documentation
  • Rendered lending decision within authorized lending limits based on internal guidelines, investor (secondary market) guidelines and industry lending practices
  • Maintained A lending of $760,000
  • Reviewed complex income for self-employed borrowers by analyzing income documentation such as 1040, 1065, K1, 1120 and 1120s
  • Managed pipeline of loans of 100 plus monthly while still maintaining Outstanding Customer Service
  • Researched applicant employment and financial histories to confirm document accuracy
  • Responsible for manually assessing risk of loan and making credit decision based on the quality of data in loan file
  • Maintained a working knowledge of all current guidelines and federal and state lending laws as well as company overlays.
12/2019 to 11/2021 Community Support Worker Hillcrest Children And Family Center | Washington, DC,
  • Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
  • Contacted vendors to verify information and negotiate discounts on behalf of clients.
  • Increased visibility of community programs through networking activities, organizational memberships and speaking engagements.
  • Wrote and typed succinct file notes to maintain good record keeping.
  • Established and maintained community resources and referral index to promote supportive services.
  • Prepared individualized service plans, driving measurable objectives and action plans.
  • Utilized supportive, educational approach to promote improved functioning and meet client needs.
  • Managed caseload hours and established routines to support and provide quality care.
  • Assisted clients with establishing short-term goals to live successfully in community.
  • Educated clients and community members about mental or physical illness, substance abuse, medication-assisted treatment and available community resources.
04/2018 to 10/2019 Correctional Officer II State Of North Carolina | Sanford, NC,
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Inspected cells and conducted random searches of common areas.
  • Detected potential threats and quickly defused conflicts.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
  • Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
  • Instructed inmates on work detail and oversaw work-site transportation.
  • Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
  • Supervised offender work assignments and evaluated performance for compliance with standard regulations.
Education and Training
Expected in 07/2010 to to Bachelor of Science | Human Resources Management Covenant University, , GPA:
Expected in to to Master of Science | Human Resources Management Southern New Hampshire University, Hooksett, NH GPA:

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Resume Overview

School Attended

  • Covenant University
  • Southern New Hampshire University

Job Titles Held:

  • Area Supervisor
  • Mortgage Underwriter
  • Community Support Worker
  • Correctional Officer II


  • Bachelor of Science
  • Master of Science

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