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Area Supervisor Resume Example

Resume Score: 80%

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AS
AREA SUPERVISOR
Professional Summary

Hardworking Area Supervisor with 6 years of progressive experience in Food and Beverage. Expert in [Type] planning and resource management. Prepared to leverage knowledge and experience in dynamic new position at [Company Name].

Skills
  • Team Leadership
  • Scheduling
  • Inventory Control
  • Onboarding
  • Staff Management
  • Cash Handling
  • Employee Training
  • Employee Retention
  • Quality Management
  • Product Knowledge
  • Customer Complaint Resolution
  • Performance Management
  • New Hire Orientation
  • Trained to use a Forklift
Work History
03/2018 - 11/2020Area Supervisor | Cedar Fair Parks - Mason, Ohio
  • Directed daily workflow of [Number]-strong team in [Department].
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Assisted customers by answering questions and fulfilling requests.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Recruited, hired and trained over [Number] new team members in [Timeframe].
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Led and developed management team of 6.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Trained newly hired associates in upselling techniques, [Skill] and [Skill], bolstering job expertise within [Timeframe].
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
08/2016 - 02/2018Head Location Supervisor | Cedar Fair Parks - Mason, OH
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Effectively supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Directed group of [Number][Type] associates handling daily and complex requirements of [Type] department.
  • Used [Type] strategies to promote exceptional customer service and create positive environment for employees and clients.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained store equipment, including computers, printers and fax machines.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
05/2016 - 08/2016Team Leader | Cedar Fair Parks - Mason, OH
  • Kept team members and worksites in compliance with safety standards.
  • Communicated effectively with customers and team members to ensure adherence to quality standards, deadlines and customer requests.
  • Contributed to team success and customer satisfaction by working quickly and helping team members.
  • Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
  • Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
  • Collaborated with all team members to promote consistent workflows and deliver food orders on time.
  • Trained new kitchen staff on procedures and managed performance for up to [Number] team members.
  • Safely operated kitchen equipment to protect all team members from harm and equipment from damage.
  • Taught [Type] and [Type] associates to operate cash registers and back up team members during busy periods.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Hired, trained and coached team members on company standards and legal requirements in [Type] industry.
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Coached team members on equipment safety, food handling and merchandising techniques.
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
Education
05/2014Lakota East High School, Liberty Township, OHHigh School Diploma:
Wright State University, Dayton, OHPolitical Science
Certifications
  • Servsafe manager certification
  • Ohio food handler certification
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Cedar Fair Parks

School Attended

  • Lakota East High School
  • Wright State University

Job Titles Held:

  • Area Supervisor
  • Head Location Supervisor
  • Team Leader

Degrees

  • High School Diploma :
    Political Science

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