Area Supervisor Resume Example Cedar Fair Parks

AREA SUPERVISOR

Professional Summary

Hardworking Area Supervisor with 6 years of progressive experience in Food and Beverage. Expert in [Type] planning and resource management. Prepared to leverage knowledge and experience in dynamic new position at [Company Name].

Skills

Team Leadership
Scheduling
Inventory Control
Onboarding
Staff Management
Cash Handling
Employee Training

Employee Retention
Quality Management
Product Knowledge
Customer Complaint Resolution
Performance Management
New Hire Orientation
Trained to use a Forklift

Work History

03/2018 - 11/2020Area Supervisor | Cedar Fair Parks - Mason, Ohio

Directed daily workflow of [Number]-strong team in [Department].
Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Assisted customers by answering questions and fulfilling requests.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Recruited, hired and trained over [Number] new team members in [Timeframe].
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Led and developed management team of 6.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Trained newly hired associates in upselling techniques, [Skill] and [Skill], bolstering job expertise within [Timeframe].
Educated staff on strategies for handling difficult customers and challenging situations.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

08/2016 - 02/2018Head Location Supervisor | Cedar Fair Parks - Mason, OH

Directed training and retraining of employees to boost performance and enhance business results.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Effectively supervised staff of [Number] personnel by implementing company policies, protocols, work rules and disciplinary action.
Directed group of [Number][Type] associates handling daily and complex requirements of [Type] department.
Used [Type] strategies to promote exceptional customer service and create positive environment for employees and clients.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained store equipment, including computers, printers and fax machines.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.

05/2016 - 08/2016Team Leader | Cedar Fair Parks - Mason, OH

Kept team members and worksites in compliance with safety standards.
Communicated effectively with customers and team members to ensure adherence to quality standards, deadlines and customer requests.
Contributed to team success and customer satisfaction by working quickly and helping team members.
Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
Collaborated with all team members to promote consistent workflows and deliver food orders on time.
Trained new kitchen staff on procedures and managed performance for up to [Number] team members.
Safely operated kitchen equipment to protect all team members from harm and equipment from damage.
Taught [Type] and [Type] associates to operate cash registers and back up team members during busy periods.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Hired, trained and coached team members on company standards and legal requirements in [Type] industry.
Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
Coached team members on equipment safety, food handling and merchandising techniques.
Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.

Education

05/2014Lakota East High School, Liberty Township, OHHigh School Diploma:

Wright State University, Dayton, OHPolitical Science

Certifications

Servsafe manager certification
Ohio food handler certification

Resume Overview

Companies Worked For:

Cedar Fair Parks

School Attended

Lakota East High School
Wright State University

Job Titles Held:

Area Supervisor
Head Location Supervisor
Team Leader

Degrees

High School Diploma :
Political Science

Area Supervisor Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

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