area supervisor resume example with 3+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Customer-oriented Retail Manager with years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in Word, Microsoft office, People works, ADP. Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions. Manage multiple retail store departments with well-coordinated strategies, industry expertise and exceptional leadership talents. Focused on expanding offerings, increasing customers and boosting revenue with proactive approaches.
Skills
Customer service
Risk analysis
Project management
Reporting skills
Building brand awareness
Driving business growth
Leadership development
Administrative assistance
Microsoft proficiency
Conflict management
Bilingual communication
Team development
Team collaboration
Experience in leadership
POS systems
Merchandise restocking
Cash counting machine operations
Security monitoring
Product recommendations
Cash management
Staff mentoring
Customer assistance
Payment processing
Returns and exchanges
CCTV Systems
Risk management
Asset protection
Problem resolution
Multitasking
Project planning
Training & Development
Supervision
Computer skills
Communication
Time management
Communication
New employee processing
ADP
Daily payroll activities
Education and Training
Downey High SchoolDowney, CAExpected in 06/2021 ā āHigh School Diploma: - GPA:
Experience
Ross Stores, Inc - Area Supervisor Hallandale, FL, 01/2022 - Current
Wrote and submitted reports.
Documented messages left by callers and delivered vital information to intended employees.
Assisted staff with sorting mail and distributing correspondence.
Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Identified appropriate solutions to minimize issues and quickly solve problems.
Displayed merchandise for upcoming sales in visually appealing way.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Managed 8 employees.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Delegated tasks to employees based upon individual strengths and experience.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Wrote and submitted reports.
Oversaw daily operations in all retail departments.
Counted and balanced registers.
Managed 12 employees.
Ross Stores, Inc - Store Protection Specialist Hopkinsville, KY, 12/2020 - 10/2021
Monitored and supervised customer's activities in store to detect signs of attempted theft.
Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
University Of Southern California - Cashier Irvine, CA, 03/2020 - 11/2021
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Met high productivity standards in processing payments for customers.
Performed scheduled inventory counts and supply audits.
Coordinated inventory, stocking, and ordering.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Verified customer identification for alcohol or tobacco purchases.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Intel Corp. - Student Worker San Francisco, CA, 02/2019 - 03/2020
Developed strong oral and written communication skills in working with people of different ages.
Completed assigned duties and consistently produced high volume of work to support daily business needs.
Contributed to development, planning and completion of project initiatives.
Completed diverse organizational and administrative tasks to contribute to success of group projects.
Adhered to strict security protocols to protect data confidentiality.
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