Area Supervisor Resume Example
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Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Summary
Responsive team leader with strong customer service background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Skills
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Experience
Area Supervisor, 05/2016 to 06/2020
G4s – Clarksburg, WV,
G4s – Clarksburg, WV,
- Monitored employee work and determined benchmarks for performance indicators.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Conducted internal audits at [Number] sites to verify compliance and standardization of processes across facilities.
- Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Collaborated with all company departments to ensure cohesive branding and strategic product placement.
- Guided and supported [Number] staff members to consistently achieve team and personal goals.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
- Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Established area team schedule and planned production.
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
- Prepared reports based on documented inventory use and labor hours.
- Oversaw daily operations in [Department] with [Number]-strong team.
- Implemented [Number] new [Type] procedures to improve performance of multiple departments.
- Used video conferencing solutions to communicate and train personnel in remote offices.
- Ran [Timeframe] reports to assess individual and team performance and note areas requiring improvement.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Led staff meetings for team of [Number] to communicate [Type] directives.
- Delivered consistent one-on-one and group training sessions to help [Job title]s improve skills and selling techniques.
- Identified new markets for penetration by carefully researching potential customers' buying habits.
- Actualized strategies to continuously improve customer service, company or brand visibility and [Product or Service] provided.
- Created presentation materials for sales, customer relations, and management purposes.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Defined business requirements, data models and transformation logic and report structures to enhance organizational efficiencies.
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
- Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Managed daily operations, including supervising multiple team members across [Number] locations.
- Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Store Operations Specialist, 05/2012 to 05/2016
Tilly's – Irvine, CA,
Tilly's – Irvine, CA,
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Collaborated with others to discuss new [Type] opportunities.
- Created agendas and communication materials for team meetings.
- Handled all delegated tasks, including [Task] and [Task].
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Developed and maintained platform-specific documentation, comprising operations manuals, engagement model documentation and training material or collateral.
- Created user documentation for various materials, including how-to guides and instruction manuals.
- Comprehended new content functionality through research, testing and interviewing.
- Researched [Product] before writing about it.
- Wrote detailed manuals for use and maintenance of [Product].
- Created and maintained [Type] database information.
- Participated in meetings related to product development and implementations.
- Updated instruction booklets and publications.
- Edited documents for grammar, clarity, content and formatting.
- Recommended process and systems improvements such as changes to [Type] operations.
- Served as liaison between certain departments to implement new improvement plans and changes.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Developed and oversaw strategies for improving operational efficiency and accuracy.
- Motivated employees to share ideas and feedback.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
Store Manager, 02/2003 to 07/2012
Lacoste – Atlanta, GA,
Lacoste – Atlanta, GA,
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Hired, trained, evaluated performance and enforced disciplinary actions for [Number] associates.
- Maintained current accounts and deposited funds to keep on-site cash low.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
- Oversaw POS operations and cash management to reduce errors.
- Contributed to merchandising ideas at team sales meetings to increase sales.
- Translated marketing information into strategic plans for establishment.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Implemented succession planning by training and developing [Number] associates into leadership positions.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained employees on store security, monetary procedures and customer service expectations.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Delegated work assignments and prioritized tasks.
- Initiated training sessions and coached employees to develop effective staff.
- Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Generated reports to assess performance and make adjustments.
- Trained employees on store security, monetary procedures and customer service expectations.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Quality Control Inspector, 01/1997 to 08/1999
Straumann – Philadelphia, PA,
Straumann – Philadelphia, PA,
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Adhered to all safety protocols to minimize equipment damage and avoid injuries.
Education and Training
High School Diploma: , Expected in 06/1992
North Side High School - Fort Wayne, IN
North Side High School - Fort Wayne, IN
Certifications
- ServSafe certified
- Servsafe Proctor
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Resume Overview
School Attended
- North Side High School
Job Titles Held:
- Area Supervisor
- Store Operations Specialist
- Store Manager
- Quality Control Inspector
Degrees
- High School Diploma