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Area Supervisor Resume Example

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AREA SUPERVISOR
Professional Summary
"Experienced Operations Supervisor with a passion for building better business operations through strong People Practices, Career Orientation and Training & Development in search for the next professional challenge after numerous years of progressively responsible leadership at fast paced, high volume franchise organizations. "
Core Qualifications
  • Results-oriented
  • Customer-oriented
  • Operations management
  • Employee relations
  • Employee recruitment expertise
  • Training and development
  • Change management
  • Microsoft Office
Experience
Area Supervisor, 06/2008 to 03/2015Lewis Foods, Inc － Darien, CT
  • Supervised a team of 5 to 12 General Managers of individual McDonald's Restaurants.
  • Oversaw the business and operational standards for all 17 locations of the Organization and ensured that these are maintained at an excellent level.
  • Conducted active recruitment for all levels of personnel to management, for all locations.
  • Instrumental in the continuous training and development of restaurant personnel and instituted a "Hiring From Within" approach in promoting managers for each location.
  • Developed highly effective Restaurant Managers, Crew Trainers and Training Team Members through consistent observance and follow up on scheduled classroom & computer based training and on the job experience.
  • Followed up on management and crew training process to ensure retention and "career versus work" orientation.
  • Conducted and delivered General Managers' performance reviews as scheduled and oversaw management performance review process conducted by the GMs.
  • Prepared each restaurant Teams for Business and Operations Reviews conducted by McDonald's.
  • Met or exceeded projected sales and profit on a monthly basis for each restaurant and as a patch.
  • Facilitated company meetings, and hosted McDonald's Regional Field Service Training sessions.
  • Conducted company-wide ISP/SMS and POS training, focusing on Cost Analysis and Labor Scheduling.
  • Maintained each locations' Restaurant File Maintenance to ensure accuracy of POS Pricing.
  • Initial point of contact for IT Support and Hardware troubleshooting for all systems utilized at the restaurants.
  • Responsible for Technological Advancement and Development of the Organization.
  • McDonald's NY Metro Region BRAND AMBASSADOR AWARD Recipient 2010.
  • McDonald's NY Metro Region OTP Conference "Making a Difference" Award Recipient 2012.
  • McDonald's NY Metro Region Outstanding Mid Manager Award Recipient 2013.
General Manager, 05/2007 to 02/2008RANK Quality Restaurants － Albany, NY
  • Managed the day to day operations of a McDonald's restaurant.
  • Developed highly effective managers and contributed in promoting several store personnel.
  • Ensured consistent management development by adhering to the on time training schedule for management courses.
  • Assisted in the foreign student work program through placement, hiring and training in the different areas of the restaurant.
  • Conducted in-store recruitment; screening, interviewing, selection, hiring, and training.
  • Followed up on new hire development to ensure retention.
  • Conducted and delivered management performance reviews as scheduled, and oversaw crew performance review process conducted by assistant managers.
  • Built a highly visible business and increased local customer base through various community related activities.
  • Implemented an In-Store Product Placement, Build-To & Storage Rotation Program.
Area Supervisor, 10/2002 to 05/2007Twenty First Century, L.P.I － Englewood, NJ
  • Supervised a team of 5 to 7 General Managers of individual McDonald's Restaurants.
  • Oversaw the operational standards for 22 locations of the Organization (NYC, Bronx, Queens & NJ) and ensured that these are consistently maintained at an excellent level.
  • Also responsible for management and staff career growth, business and financial development and administrative planning.
  • Promulgated the continuous training and development of restaurant personnel and instituted a "Hiring From Within" approach by providing management careers in the organization.
  • Developed highly effective General Managers, Assistants and Trainers, and promoted career orientation and teamwork among restaurant personnel to ensure retention and staff loyalty.
  • Conducted General Managers' performance reviews as scheduled and oversaw management performance review process conducted by the GMs.
  • Prepared each restaurant Teams for Business and Operations Reviews conducted by McDonald's.
  • Coordinated and facilitated company meetings, and hosted Regional Training sessions for various franchisees.
  • Facilitated company's ISP/SMS and POS training, focusing on Cost Analysis, Scheduling and Cash Control.
  • Promoted to Position in September 2005, became a General Manager in May 2003.
  • Consistently improved restaurant's Sales, Transactions and Profitability from May 2003 to August 2005 (earned 7 out of 8 quarterly bonuses and annual bonus in 2004).
  • Ranked 5th Place Overall during the McDonald's Manhattan Delivery Contest ('04-'05).
  • Deemed one of the MOST IMPROVED RESTAURANTS during the 3rd Quarter of 2004.
  • McDonald's NY Metro Region OUTSTANDING Restaurant Manager 2004.
  • McDonald's RAY KROC AWARD recipient in 2004 (Top 1% of US Restaurant Managers Nationwide).
Restaurant Manager, 10/1993 to 01/2002McGeorge Food Ind., Inc － Makati City, Metro Manila, Philippines
  • Managed the day to day operations of a McDonald's restaurant.
  • Developed highly effective managers and promoted numerous store personnel to management positions.
  • Ensured consistent management development by adhering to the on time training schedule for management courses.
  • Conducted in-store recruitment; from screening, interviewing, selection, hiring, and training; and followed up on new hire development to ensure retention.
  • Conducted and delivered management performance reviews every 6 and 12 months, and oversaw crew performance review process conducted by assistant managers.
  • Built a highly visible business and increased local customer base through various community related activities.
  • Met or exceeded monthly sales and profit budgets.
  • Basic Operations Course & Basic Management Course Store Day Team Leader, Trainer & Facilitator (1998-2001).
  • Regional Equipment Course Trainer & Facilitator (1998-2001)
  • MOST PROFITABLE Restaurant 1999 Award Recipient.
Education
Bachelor's Degree:Interdisciplinary Studies,March 1995Ateneo De Manila University － Quezon City, Philippines

Major Concentrations in Sociology & Psychology. 

Dean's Scholarship Recipient - Granted Academic Scholarship 

Co-Curricular Activities: 

  • Tanghalang Ateneo - University Theater Company (1990-1995)

Company Manager & Executive Producer ('94-'95), Marketing & Sales Manager ('92-'95), Stage Manager ('91-'93), Assistant Production Manager ('93), Workshop Coordinator & Facilitator ('93-'94) 

  • Universities Athletics Association of the Philippines Men's Varsity Soccer Team (1990-1995)

Co-Captain ('94-'95) 

  • Inter-School Business Association (1990-1993)

Action Officer ('92-'93), Assistant Manager Communications Department ('91-'92), Liaison to the Inter-School Board ('90-'91) 

  • Central Board / Student Council (1992-1993)

Alternative Class Program Facilitator

Restaurant Operations and Management:Advance Operations Course,January 1999Hamburger University － Oak Brook, Illinois, USA

Completed Prerequisite Management Development Program Courses in the Philippines as Associated with A.O.C.: 

  • Basic Operations Course (December 1995) - Dean's List / Gold Hat Award Recipient
  • Basic Management Course (January 1997) - Dean's List / Gold Hat Award Recipient
  • Regional Equipment Courses (March 1997) - Grill/Fryers, Beverage, HVAC, Ice Machine/Basic Refrigeration
  • Intermediate Operations Course (September 1997)
  • Head Managers' Class (September 1998)

Certifications: 

  • ServSafe Food Protection Manager Certification (April 1999).
  • NYC Department of Health and Mental Hygiene Food Protection Certification (May 2003).
  • McDonald's / Xerox (IT Support Network) Operations Technical Person Level 2 Certification (August 2012).
Skills

Administrative planning

Business and financial development

Systems management and analysis

Staff growth and development


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Resume Overview

Companies Worked For:

  • Lewis Foods, Inc
  • RANK Quality Restaurants
  • Twenty First Century, L.P.I
  • McGeorge Food Ind., Inc

School Attended

  • Ateneo De Manila University
  • Hamburger University

Job Titles Held:

  • Area Supervisor
  • General Manager
  • Restaurant Manager

Degrees

  • Bachelor's Degree : Interdisciplinary Studies , March 1995
    Restaurant Operations and Management : Advance Operations Course , January 1999

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