Area Supervisor Resume Example
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AREA SUPERVISOR
Professional Summary
"Experienced Operations Supervisor with a passion for building better business operations through strong People Practices, Career Orientation and Training & Development in search for the next professional challenge after numerous years of progressively responsible leadership at fast paced, high volume franchise organizations. "
Core Qualifications
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Experience
Area Supervisor, 06/2008 to 03/2015G4s － Collegeville , PA
- Supervised a team of 5 to 12 General Managers of individual McDonald's Restaurants.
- Oversaw the business and operational standards for all 17 locations of the Organization and ensured that these are maintained at an excellent level.
- Conducted active recruitment for all levels of personnel to management, for all locations.
- Instrumental in the continuous training and development of restaurant personnel and instituted a "Hiring From Within" approach in promoting managers for each location.
- Developed highly effective Restaurant Managers, Crew Trainers and Training Team Members through consistent observance and follow up on scheduled classroom & computer based training and on the job experience.
- Followed up on management and crew training process to ensure retention and "career versus work" orientation.
- Conducted and delivered General Managers' performance reviews as scheduled and oversaw management performance review process conducted by the GMs.
- Prepared each restaurant Teams for Business and Operations Reviews conducted by McDonald's.
- Met or exceeded projected sales and profit on a monthly basis for each restaurant and as a patch.
- Facilitated company meetings, and hosted McDonald's Regional Field Service Training sessions.
- Conducted company-wide ISP/SMS and POS training, focusing on Cost Analysis and Labor Scheduling.
- Maintained each locations' Restaurant File Maintenance to ensure accuracy of POS Pricing.
- Initial point of contact for IT Support and Hardware troubleshooting for all systems utilized at the restaurants.
- Responsible for Technological Advancement and Development of the Organization.
- McDonald's NY Metro Region BRAND AMBASSADOR AWARD Recipient 2010.
- McDonald's NY Metro Region OTP Conference "Making a Difference" Award Recipient 2012.
- McDonald's NY Metro Region Outstanding Mid Manager Award Recipient 2013.
General Manager, 05/2007 to 02/2008Grand Pacific Palisades Resort － Oxnard , CA
- Managed the day to day operations of a McDonald's restaurant.
- Developed highly effective managers and contributed in promoting several store personnel.
- Ensured consistent management development by adhering to the on time training schedule for management courses.
- Assisted in the foreign student work program through placement, hiring and training in the different areas of the restaurant.
- Conducted in-store recruitment; screening, interviewing, selection, hiring, and training.
- Followed up on new hire development to ensure retention.
- Conducted and delivered management performance reviews as scheduled, and oversaw crew performance review process conducted by assistant managers.
- Built a highly visible business and increased local customer base through various community related activities.
- Implemented an In-Store Product Placement, Build-To & Storage Rotation Program.
Area Supervisor, 10/2002 to 05/2007G4s － Columbia , MO
- Supervised a team of 5 to 7 General Managers of individual McDonald's Restaurants.
- Oversaw the operational standards for 22 locations of the Organization (NYC, Bronx, Queens & NJ) and ensured that these are consistently maintained at an excellent level.
- Also responsible for management and staff career growth, business and financial development and administrative planning.
- Promulgated the continuous training and development of restaurant personnel and instituted a "Hiring From Within" approach by providing management careers in the organization.
- Developed highly effective General Managers, Assistants and Trainers, and promoted career orientation and teamwork among restaurant personnel to ensure retention and staff loyalty.
- Conducted General Managers' performance reviews as scheduled and oversaw management performance review process conducted by the GMs.
- Prepared each restaurant Teams for Business and Operations Reviews conducted by McDonald's.
- Coordinated and facilitated company meetings, and hosted Regional Training sessions for various franchisees.
- Facilitated company's ISP/SMS and POS training, focusing on Cost Analysis, Scheduling and Cash Control.
- Promoted to Position in September 2005, became a General Manager in May 2003.
- Consistently improved restaurant's Sales, Transactions and Profitability from May 2003 to August 2005 (earned 7 out of 8 quarterly bonuses and annual bonus in 2004).
- Ranked 5th Place Overall during the McDonald's Manhattan Delivery Contest ('04-'05).
- Deemed one of the MOST IMPROVED RESTAURANTS during the 3rd Quarter of 2004.
- McDonald's NY Metro Region OUTSTANDING Restaurant Manager 2004.
- McDonald's RAY KROC AWARD recipient in 2004 (Top 1% of US Restaurant Managers Nationwide).
Restaurant Manager, 10/1993 to 01/2002Red Robin International, Inc. － Chubbuck , ID
- Managed the day to day operations of a McDonald's restaurant.
- Developed highly effective managers and promoted numerous store personnel to management positions.
- Ensured consistent management development by adhering to the on time training schedule for management courses.
- Conducted in-store recruitment; from screening, interviewing, selection, hiring, and training; and followed up on new hire development to ensure retention.
- Conducted and delivered management performance reviews every 6 and 12 months, and oversaw crew performance review process conducted by assistant managers.
- Built a highly visible business and increased local customer base through various community related activities.
- Met or exceeded monthly sales and profit budgets.
- Basic Operations Course & Basic Management Course Store Day Team Leader, Trainer & Facilitator (1998-2001).
- Regional Equipment Course Trainer & Facilitator (1998-2001)
- MOST PROFITABLE Restaurant 1999 Award Recipient.
Education
Bachelor's Degree:Interdisciplinary Studies,March 1995Ateneo De Manila University － City, Philippines
Major Concentrations in Sociology & Psychology.
Dean's Scholarship Recipient - Granted Academic Scholarship
Co-Curricular Activities:
- Tanghalang Ateneo - University Theater Company (1990-1995)
Company Manager & Executive Producer ('94-'95), Marketing & Sales Manager ('92-'95), Stage Manager ('91-'93), Assistant Production Manager ('93), Workshop Coordinator & Facilitator ('93-'94)
- Universities Athletics Association of the Philippines Men's Varsity Soccer Team (1990-1995)
Co-Captain ('94-'95)
- Inter-School Business Association (1990-1993)
Action Officer ('92-'93), Assistant Manager Communications Department ('91-'92), Liaison to the Inter-School Board ('90-'91)
- Central Board / Student Council (1992-1993)
Alternative Class Program Facilitator
Restaurant Operations and Management:Advance Operations Course,January 1999Hamburger University － City, State, USA
Completed Prerequisite Management Development Program Courses in the Philippines as Associated with A.O.C.:
- Basic Operations Course (December 1995) - Dean's List / Gold Hat Award Recipient
- Basic Management Course (January 1997) - Dean's List / Gold Hat Award Recipient
- Regional Equipment Courses (March 1997) - Grill/Fryers, Beverage, HVAC, Ice Machine/Basic Refrigeration
- Intermediate Operations Course (September 1997)
- Head Managers' Class (September 1998)
Certifications:
- ServSafe Food Protection Manager Certification (April 1999).
- NYC Department of Health and Mental Hygiene Food Protection Certification (May 2003).
- McDonald's / Xerox (IT Support Network) Operations Technical Person Level 2 Certification (August 2012).
Skills
Administrative planning
Business and financial development
Systems management and analysis
Staff growth and development
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Resume Overview
School Attended
- Ateneo De Manila University
- Hamburger University
Job Titles Held:
- Area Supervisor
- General Manager
- Restaurant Manager
Degrees
- Bachelor's Degree : Interdisciplinary Studies , March 1995
Restaurant Operations and Management : Advance Operations Course , January 1999
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