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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Hardworking and reliable individual with strong ability in communication and customer relations. Offering initiative, problem solving and the willingness to learn. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • POS systems operations
  • Customer relations
  • Workforce Management
  • Employee development
Experience
10/2019 to 05/2021
Area Supervisor G4s Covington, LA,
  • Monitored employee work and determined benchmarks for performance indicators.
  • Oversaw daily operations in hardlines.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Coordinated inventory transfers with related departments.
  • Implemented new procedures to improve performance of multiple departments.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Used Point of Sale register system to complete transactions.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Recognized for exceptional shift performance.
10/2014 to 10/2020
Hotel General Manager Newport Hospitality Group Pittsburgh, PA,
  • Directed all day-to-day operations of Time Share facility to provide safe and enjoyable guest experience.
  • Managed front desk manager, supervising personnel in issue resolution.
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Supervised daily operations of, 98-room condominiums with staff of 30 employees.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Provided end-of-month audits of resort to upper management as required.
  • Assisted guests at check-in, providing information on various services within the hotel.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Created agendas and communication materials for team meetings.
  • Provided IT and software trouble-shooting support to rest of the organization.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Recruited, hired and trained team members on application of projects, customer relations and customer service.
  • Conferred with subordinate managers each day to assess needs and optimize activities.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
11/2009 to 10/2014
Maui Revenue Manager/Assitant General Manager Outrigger Hotels And Resorts Hawaii Hawaii City, STATE,
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Compiled and analyzed data and presented updates on sales and supply chain requirements.
  • Advised regional manager by providing current revenue and forecasted revenue information to influence decision making.
  • Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
  • Collaborated and communicated with various team members and business partners.
  • Identified product usage in business history and based minimum and maximum inventory levels on those needs.
  • Resolved problems and managed multiple tasks using strong planning and process management abilities.
  • Recognized by management for providing exceptional customer service.
Education and Training
Expected in
Associate of Arts: Hospitality Administration And Management
Hawaii Pacific University - Honolulu, HI
GPA:

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Resume Overview

School Attended

  • Hawaii Pacific University

Job Titles Held:

  • Area Supervisor
  • Hotel General Manager
  • Maui Revenue Manager/Assitant General Manager

Degrees

  • Associate of Arts

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