, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Hardworking and reliable individual with strong ability in communication and customer relations. Offering initiative, problem solving and the willingness to learn. Highly organized, proactive and punctual with team-oriented mentality.
- POS systems operations
- Customer relations
|
- Workforce Management
- Employee development
|
10/2019 to 05/2021 Area Supervisor G4s – Covington, LA,
- Monitored employee work and determined benchmarks for performance indicators.
- Oversaw daily operations in hardlines.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Coordinated inventory transfers with related departments.
- Implemented new procedures to improve performance of multiple departments.
- Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
- Used Point of Sale register system to complete transactions.
- Maintained safe, organized store by keeping aisles free of merchandise and boxes.
- Displayed merchandise for upcoming sales in visually appealing way.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Recognized for exceptional shift performance.
10/2014 to 10/2020 Hotel General Manager Newport Hospitality Group – Pittsburgh, PA,
- Directed all day-to-day operations of Time Share facility to provide safe and enjoyable guest experience.
- Managed front desk manager, supervising personnel in issue resolution.
- Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
- Supervised daily operations of, 98-room condominiums with staff of 30 employees.
- Mentored all new employees, demonstrating best methods for servicing clients and guests.
- Provided end-of-month audits of resort to upper management as required.
- Assisted guests at check-in, providing information on various services within the hotel.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Created agendas and communication materials for team meetings.
- Provided IT and software trouble-shooting support to rest of the organization.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Recruited, hired and trained team members on application of projects, customer relations and customer service.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Delivered positive customer experiences by implementing effective quality assurance practices.
11/2009 to 10/2014 Maui Revenue Manager/Assitant General Manager Outrigger Hotels And Resorts Hawaii Hawaii – City, STATE,
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Compiled and analyzed data and presented updates on sales and supply chain requirements.
- Advised regional manager by providing current revenue and forecasted revenue information to influence decision making.
- Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
- Collaborated and communicated with various team members and business partners.
- Identified product usage in business history and based minimum and maximum inventory levels on those needs.
- Resolved problems and managed multiple tasks using strong planning and process management abilities.
- Recognized by management for providing exceptional customer service.
Expected in Associate of Arts: Hospitality Administration And Management
Hawaii Pacific University - Honolulu, HI
GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Length
- Measurable Results
- Personalization
- Strong Summary
- Target Job
- Typos