Hardworking and reliable individual with strong ability in communication and customer relations. Offering initiative, problem solving and the willingness to learn. Highly organized, proactive and punctual with team-oriented mentality.
Skills
POS systems operations
Customer relations
Workforce Management
Employee development
Experience
10/2019 to 05/2021
Area SupervisorG4s – Covington, LA,
Monitored employee work and determined benchmarks for performance indicators.
Oversaw daily operations in hardlines.
Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Coordinated inventory transfers with related departments.
Implemented new procedures to improve performance of multiple departments.
Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
Used Point of Sale register system to complete transactions.
Maintained safe, organized store by keeping aisles free of merchandise and boxes.
Displayed merchandise for upcoming sales in visually appealing way.
Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Identified appropriate solutions to minimize issues and quickly solve problems.
Recognized for exceptional shift performance.
10/2014 to 10/2020
Hotel General ManagerNewport Hospitality Group – Pittsburgh, PA,
Directed all day-to-day operations of Time Share facility to provide safe and enjoyable guest experience.
Managed front desk manager, supervising personnel in issue resolution.
Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
Supervised daily operations of, 98-room condominiums with staff of 30 employees.
Mentored all new employees, demonstrating best methods for servicing clients and guests.
Provided end-of-month audits of resort to upper management as required.
Assisted guests at check-in, providing information on various services within the hotel.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Defined strategies and created a plan to achieve ambitious operational objectives.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Created agendas and communication materials for team meetings.
Provided IT and software trouble-shooting support to rest of the organization.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Recruited, hired and trained team members on application of projects, customer relations and customer service.
Conferred with subordinate managers each day to assess needs and optimize activities.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Improved morale and management communication by creating employee recognition and rewards practices.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Delivered positive customer experiences by implementing effective quality assurance practices.
11/2009 to 10/2014
Maui Revenue Manager/Assitant General ManagerOutrigger Hotels And Resorts Hawaii Hawaii – City, STATE,
Demonstrated self-reliance by meeting and exceeding workflow needs.
Compiled and analyzed data and presented updates on sales and supply chain requirements.
Advised regional manager by providing current revenue and forecasted revenue information to influence decision making.
Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
Collaborated and communicated with various team members and business partners.
Identified product usage in business history and based minimum and maximum inventory levels on those needs.
Resolved problems and managed multiple tasks using strong planning and process management abilities.
Recognized by management for providing exceptional customer service.
Education and Training
Expected in
Associate of Arts: Hospitality Administration And Management Hawaii Pacific University - Honolulu, HI GPA:
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