, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Seasoned Area Supervisor dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over thirty years in the field.
Accomplishments
Supervised team of over one hundred and fifty staff members.
Skills
Financial Recordkeeping
Implementing Pricing Strategies
Health and Safety Procedures
Staff Coaching and Training
Decision Making
Inventory Management
Team Building and Motivation
Customer Service Management
Cash Handling and Reconciliation
Delegation and Supervision
Scheduling and Time-Tracking
Handling Complaints and Inquiries
Reporting and Performance Analysis
Computer Proficiency
Retail Operations
Financial Forecasting
Recruitment and Training
Analyzing Profitability
Microsoft Office
Employee Training
Multitasking and Prioritizing
Loss Prevention
Regulatory and Legal Compliance
Performance Monitoring
Adaptable to Changing Demands
Calendar and Scheduling Software
Administrative Documentation
Needs Assessment
Product Assessments
POS Terminal Operation
Social Perceptiveness
Business Development
Policy Enforcement
Critical Thinking
Basic Mathematics
Willingness to Learn
Problem Anticipation and Resolution
Departmental Procedures
Store Reset and Recovery
Work History
08/1994 to 10/2021Area SupervisorState Of North Carolina | Kinston, NC,
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Determined performance benchmarks and completed ongoing evaluation of employee work.
Planned sequence of operations and established schedule.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Directed daily workflow of one hundred fifty-strong team in eight stores.
Collaborated with internal teams to streamline operations across materials handling, production and shipping.
Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Tracked hours and inventory usage, and prepared associated reports.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Processed orders and issued documentation.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Submitted reports to senior management to aid in business decision-making and planning.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Trained newly hired Customer Service Reps in upselling techniques .
Led and developed management team of eight stores.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Trained team members in successful strategies to meet operational and sales targets.
Educated staff on strategies for handling difficult customers and challenging situations.
Developed growth strategies for network of eight stores.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
02/1990 to 07/1994General ManagerTory Burch | Manhasset, NY,
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Orchestrated positive customer experiences by overseeing every area of Pizza Hut's operations.
Orchestrated positive customer experiences by overseeing every area of Pizza Hut's operations.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Built and leveraged community relationships to drive business and maximize catering programs.
Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
Set clear expectations and created positive working environment for employees.
Verified accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials.
Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Maintained facility and grounds to present positive image.
Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
Identified team weak points and implemented corrective actions to resolve concerns.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Achieved highest employee retention rate in region.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Carefully interviewed, selected, trained and supervised staff.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Reconciled cash and credit card transactions to maintain accurate records.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Correctly calculated inventory and ordered appropriate supplies.
Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Led and directed team members on effective methods, operations and procedures.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
08/1987 to 08/1989Convenient Store ManagerCady Oil Company | City, STATE,
Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
Completed daily paperwork, including reporting of sales, banking, payroll reporting, labor hours and miscellaneous financials, processing and determining any abnormal incidents or conditions.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Coached sales associates on product knowledge by using wide variety of training tools.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Managed inventory control, cash control and store opening and closing procedures.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Rotated merchandise and displays to feature new products and promotions.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Protected store from loss or theft by setting and enforcing clear security policies.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Devised processes to boost long-term business success and increase profit levels.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Supervised guests at front counter, answering questions regarding products.
Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Education
Expected in 05/1988Associate of Science | Business ManagementSpoon River College, Canton, ILGPA:
Expected in 05/1986High School Diploma | Havana High School, Havana, IL, GPA:
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