ar manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Jessica has experience managing successful accounts receivable teams performing collections, credit, billing, and cash applications. Precise, detail-oriented AR Manager with sound judgment and decision-making skills. Self-motivated with a strong work ethic and determination to complete tasks in a timely manner. Experienced credit professional with strong leadership and relationship-building skills.
  • 18 years of credit and collections experience
  • Excellent communicator
  • Builds strong teams
  • 7.5 years of management experience
  • Expert in customer relations
  • Effective time management
AR Manager, 06/2015 to Current
North Shore Healthcare Support Center, ,
  • Manages 6 onshore and 5 offshore employees in collections of $375 million in receivables.
  • My team reduced the past due percentage from 19% to 8% last year with new portfolios with legacy issues.
  • Manages the Metro PCS collections function including daily credit holds and escalations in tandem with the credit team.
  • My team created our own "Rules of Engagement" to define our identity, team culture and values.
  • Lead AR team events by coordinating speakers, food, games, etc.
  • Participates in an enterprise project as the point person for the AR team.
Global Credit Manager, 02/2013 to 06/2015
First Mid-Illinois Bancshares, Inc., ,
  • Managed 6 employees in collections, credit, and cash applications with $50 million in annual sales within 3 divisions.
  • Managed the credit insurance process including submitting new customers for approval while being the liaison with our broker.
  • Manage new revenue opportunities while balancing liquidity.
  • Managed two state resale tax audits and saved us $70k.
  • Reduced costs by 10% negotiating a better rate for our credit reports.
  • Wrote the collections and cash applications policies and procedures.
  • Oversaw the digitizing of all credit files.
Credit and Revenue Team Manager, 08/2009 to 01/2013
Danaher, ,
  • Managed team of four employees in credit, collections, cash applications, and billing.
  • Managed our International aging as well as the collections analyst in Germany.
  • Developed credit and collection department policies and procedures.
  • Digitized our credit and customer files.
  • Revamped our documentation to comply with the Red Flags Rules.
  • Implemented a dispute ticketing system with IT which averaged 100 tickets per month with 3-day turn time.
  • Created monthly reporting to C levels on cash flow, billing estimates, and our unearned revenue.
  • Performed on-site visits resulting in improved DSO.
Credit Analyst, 03/2008 to 08/2009
Dll Financial Solutions Partner, ,
  • Collector who managed $5 million in receivables.
  • Released daily credit holds and researched customer disputes.
  • Lead projects which reduced the aging by $500k over 90 days past due.
Credit and Collections Analyst, 2006 to 03/2008
First Mid-Illinois Bancshares, Inc., ,
  • Collector with an average of $6 million in receivables.
  • Brought the percent current for the entire aging from 45% to 80% during my 2 year tenure.
  • Developed credit and collection department policies and procedures.
  • Updated weekly and quarterly cash forecasts.
  • Participated in annual audits and SOX reporting.
Sponsorship Manager, 07/2002 to 10/2005
First United Bank & Trust Co, ,
  • Vendor to Microsoft and HP to provide gear to large Microsoft events.
  • Marketing Assistant to HP to get them Sponsor branding at Microsoft.
  • Negotiated contracts and was a point person at events in HP booths to market their products.
Collector, 01/2002 to 07/2002
Industrial Credit Service, ,
  • Collector at 3rd party collection agency.
  • Performed skip traces to locate debtors.
  • Performed dispute resolution for our clients.
Credit Analyst, 05/2000 to 08/2001
Active Voice Inc., ,
  • Credit/Collections Lead and managed $3 million in receivables.
  • Managed relationship with our 3rd party collection agency.
  • Evaluated and created new credit lines.
Retail Credit Representative, 2000 to 04/2000
Optiva Corporation, ,
  • Deduction coordinator with retailers like: Target, Walmart, Walgreens, etc.
  • Reconciled returns on customer accounts and created debit and credit memos.
  • Revamped the cash applications process and reduced the workload by 20%.
Credit Analyst I, 02/1998 to 07/1999
Modus Media International, ,
  • Credit/Collections representative and managed over $4 million in receivables.
  • Released daily credit holds and reconciled accounts.
  • Trained 8 new hires.
NACM certificate in Financial Accounting             June         2001
NACM certificate in Credit Management Law      March        2001    
NACM certificate in Business Credit Principles    December  2000
: Music and English Literature, Expected in
Azusa Pacific University - ,
5 years of coursework
AR, bankruptcy, billing, branding, cash flow, cash applications, strong communication skills, contracts, credit reports, credit insurance, customer service, documentation, financials, managing, Microsoft programs, negotiations, P & L statements, policy and procedure creation, problem solving, ratios, reporting, resale tax certificates, time management, UCC's.

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Resume Overview

School Attended

  • Azusa Pacific University

Job Titles Held:

  • AR Manager
  • Global Credit Manager
  • Credit and Revenue Team Manager
  • Credit Analyst
  • Credit and Collections Analyst
  • Sponsorship Manager
  • Collector
  • Credit Analyst
  • Retail Credit Representative
  • Credit Analyst I


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