Application Tester Resume Example

• Displayed the ability to work in a team
• Some hardware and software troubleshooting, such as Cisco and lynx connect, OP manager.
• Fiber testing, and determined what fiber end was bad. Also determined what trunk was bad.
• Re-terminated bad ends and retested fiber to determine what cable trunk needed to be replaced.
• Displayed knowledge of switches and panels, ran cable to active switches/panels and plug them in.
• Ensure that all network and technology related equipment is installed, repaired, and tested in accordance with pertinent industry standards and practices and kept in good working order.
• Installation of outlets, pulling cable, fire stopping and pre-termination including organizing, forming, dressing and labeling cables to industry standards.
• Perform and work in retrofit and new construction environments and implement cut-overs.
• Perform administrative tasks including, but not limited to, documenting test results and as-builts
• Accurately test copper cables to required certification parameters utilizing appropriate test equipment as required

• I was responsible for testing, pulling, and terminating CAT 5/CAT 6 cable on a 110 and 66 Block and know the 25 twisted pair color code. Some electrical, I to use my own tools (i.e. punch tool, snips, wire cutters, safety hardhat, steel toe boots that cover the ankle) and I was required to drive to and from the job sites daily.
• Displayed skills with the installation of CAT 5/CAT 6 cabling to include punch down and termination on 110 and 66 blocks
• Physically install Category 3, Category 5, Enhanced Category 5, Category 6 Structured Cable Distribution Systems
• Installation of outlets, pulling cable, fire stopping and pre-termination including organizing, forming, dressing and labeling cables to industry standard.
• Determine closet and equipment layouts and install closet hardware including backboards, connecting blocks, racks, patch panels and fiber enclosures, and balance video equipment.
• Install entrance facility grounding infrastructure and perform grounding tests.
• Perform cable splice.
• Install network switches, and servers for my manager to configure and manage

• Remedy Ticketing system, Heat Ticketing system
• The Job consists of troubleshooting at the highest level. It's up to the tier2 to resolve most issues for the user/client. Useless network admin or system admin related.
• I Use Active Directory to move and rename workstations in a certain OU. Can also unlock user accounts and reset passwords. Other functions are perform by IA
• When needed I Run new Cat5 cable to make data drops, I also Make Cat5 cable from bulk cable when needed
• I Set up andnetwork printers and scanners. Troubleshoot printers/scanners. When malfunctioning. Failed printer hardware fixes are handled by 3rd party in most cases.
• Install Con software for users as needed, troubleshoot software and software drivers when malfunctioning
• Issuing new hardware using 3161 forms to update property books and ownership.
• Some network troubleshooting such as patch panel Terminating drops, or making extra cables.
• I Troubleshoots Cisco client VPN connectivity issues
• I am Responsible for Win7 migration base wide (Completed)

•Provide over 1,000 different users a day with desktop support for DOD (Department of the Defense) applications

•Administrative support for the Contractors Verification System, and Rapids applications. Also provides technical support for over 100 more Web applications.

•Full access to SSN and personal information of Military and former Military with CAC's (Common Access Card) or Teslin (Veteran) ID's holders, with records in DEERS

•Full support and Admin rights to Rapids workstations. Assist callers with Hardware troubleshooting, and if troubleshooting is unsuccessful do to faulty hardware then I am responsible of putting in a ticket that goes over to the hardware vendor for replacement as a last resort. Also with remote access troubleshoot hardware or software myself

•Reset Application logon accounts and passwords For CAC issuers, Military recruiters, and DEERS record inquiries

•Troubleshoots Cisco client VPN connectivity issues

6 months contract

• Laptop and desktop diagnoses and repair for all dell computers

• Travel the DC, MD area to government businesses to repair defective Dell computer parts.

• Service at least 10 customers a day in a number of different locations

• Taking service request tickets and also closing them as I completed the service request

• Some parts a have fix or replaced were heat sinks, fans, mother boards, processors, casings, plum rest for laptops. Ext…

• After replacing parts sent by dell. If the problem has not been resolved or new problem occurs it is my responsibility to troubleshoot this problem. And resolve it for the customer.

• If troubleshooting does not work it is also my responsibility to call Dell to new service request ticket and new part that will resolve the problem for the customer.

• Hands on fixes that consist of using tools such as screw drivers, thermal past, wiring and Shouldering.

PART-TIME

•Provide technical support to numerous customers daily with, in store support or help desk via phone or email

•Added system, users, groups, and changed passwords via Active Directory.

•Restored, configured, and installed operating systems and software to Dell computers including MS Office, Windows 2000, and XP

•Resolve customer complaints

•Installed and regularly used virus and spyware protection software, scheduled daily automatic definition updates and performed scans on computers

•Secured operating system, configured system and network components properly, deleted unused files and applied the latest patches

•Operated and maintained Microsoft servers and networking equipment used in conjunction with wireless communications systems required for WAN, LAN, and wireless services and applications

•Provided on-site technical service such as users, add, move, change, and provide help desk support.

•Configure & troubleshoot laptops, desktops, printers, network cards & modems

•Sales and explain All Networking Components to customers

•Train Easy Tech Associates and customers on pc set-ups, network installs and maintenance.