Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Results-driven IT professional with experience in the administration and support of information systems. Strong "hands on" technical knowledge of SharePoint administration, SQL server administration and application administration. Knowledge of multiple scripting languages to assist in automation and alerting. Well-organized oriented individual with the ability to implement procedures and processes that improve business functionality.

  • Microsoft SharePoint 2007/2010/2013
  • Microsoft SQL Server 2008/2012
  • Microsoft Internet Information Server
  • Active Directory
  • Virtual environments (Hyper-V, Vmware)

Built out a new distribution method for Incentive Compensation worksheets using SharePoint and Nintex workflow. Built work to look in active directory to get employee information, including current manager. Workflow would send worksheet up reporting structure for approval and then send the approved worksheet to users MySite in PDF format.

Application Systems Analyst / Sr. Technician, 04/2007 to
Advent SoftwareRemote - Colorado, CO,
  • Maintain SharePoint 2013 and 2010 environments as SharePoint Administrator, watching overall health of farms
  • Maintained content publishing from internal SharePoint farm to external facing SharePoint environment which houses internet facing web sites
  • Create new sites for users for team collaboration and train users on how to use those new sites
  • Look for new functionality with SharePoint to better serve the company and make lives easier
  • Experience with 3rd Party tools such as Nintex workflow and Nintex forms
  • Built out disaster recovery for both SahrePoint 2010 and 2013 environments
  • Maintain over 30 SQL Servers ranging from SQL 2000 through SQL 2012; validating DB integrity and backups through created maintenance plans.
  • Versed is SQL scripting for research and modification.
  • Support over 200 applications with about 20 being high priority/business critical.
  • Strong knowledge of creating and maintaining business continuity plans.
  • Work closely with Business Units to resolve issues and requests by creating new more efficient ways of doing daily functions through scripting or other tools.
Team Lead / Sr. Technician, 03/2003 to 04/2007
Hewlett Packard - Sitel IncCity, STATE,
  • Managed team of 20 technicians in after hours environment.
  • Responsible for resolving software issue for over a staff of 20 in afterhours and responsible for restaging workstation when it becomes necessary
  • Support multiple businesses in a after hours shared helpdesk environment Technical lead for all of afterhours, monitoring the afterhours OU in Active Directory
  • Responsible for maintaining the afterhours web server and keeping the website up to date Provide remote technical support to users running Windows 95 - XP, Microsoft Office Packages, and other software applications Provide password resets for users for NT network, VAX servers and mainframe computer accounts in accordance with policies and procedures Software support and analysis on standard packages, assistance in network navigation and use, password resets, print queue activity and other duties in supporting users.
  • Work with issues related to VPN issues, IE settings, hardware and network configurations, etc.
  • Record all transactions in call handling system.
Team Lead / Sr. Technician, 09/1998 to 03/2002
Pacer Cats, IncCity, STATE,
  • Team leas for helpdesk of 10 technicians
  • Setup and support of NT, Novell and DOS based networks for over two hundred stadiums, parks and theatres across the United States and South America Responsible for design and maintenance of support intranet as well as a support contact database Supervised training and conduct of 12 technicians to make sure that all aspects of the job were being performed efficiently Troubleshot and resolved issues with customers databases, servers, workstations, and network configurations Worked closely with Pacer Cats IT personnel to troubleshoot and maintain systems throughout the building including software and hardware configuration Worked with QA to test new software and informed management of any complication before release.
Manager, 01/1997 to 09/1998
AMC TheatersCity, STATE,
  • Maintained computer systems through out theatre including server, workstations, monitors, office and ticket printers, and bar code readers.
  • Managed 30 employees to make sure all operations were being completed correctly and in timely manner.
  • Designed several spreadsheets to help improve the overall performance of the theatres operations and scheduling.
  • Additional duties included employee schedule (30 employees), concession inventory, and distributed invoice entry.
Diploma: , Expected in 1988
Washington Senior High - Sioux Falls, SD

Microsoft SharePoint, SQL Server, Active Directory, Microsoft Internet Information Server, Nintex workflow and forms

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  • Application Systems Analyst / Sr. Technician
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