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Application Support Specialist Resume Example

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APPLICATION SUPPORT SPECIALIST
Summary

To secure a position in which I apply my education and experience in finance, accounting and customer service.

Skills
  • Proficient in Customer Service
  • Experienced in processing financial transactions, including cash and credit sales, bank deposits and withdrawals, and daily reconciliation
  • Self-Starter – quick to learn new procedures; able to manage multiple tasks and prioritize
  • Excellent interpersonal skills, can interact well with others; able to collaborate and work as a team or independently
  • Very loyal, responsible and hard-working
  • Experienced in Microsoft Office software, including Word, Excel, Outlook, PowerPoint and Access
  • Experienced in Workday, OnBase, McKesson and Allscripts
  • Basic knowledge of Python, Pandas, SQL, Matplotlib, MongoDB and Tableau
  • Accounting, Pricing
  • Accounts Payable, Purchasing
  • Ad, Python
  • Analytical skills, Quick
  • AP, Read
  • Basic, Receiving
  • Billing system, Reconciling
  • Catalog, Safety
  • Closing, Sales
  • Excellent interpersonal skills, Self-Starter
  • Credit, Spanish
  • Customer Service, SQL
  • Data-entry, Supply Chain
  • Department of Health, Telephone
  • EDI, Troubleshooting
  • Fluent in English
  • Financial
  • GL
  • Inventory
  • Director
  • Managing
  • Access
  • Excel
  • Microsoft Office software
  • Outlook
  • PowerPoint
  • Word
  • Network
  • Organizing
  • Organization skills
  • Policies
Experience
Application Support Specialist, Company Name, November 2019-CurrentCity, State
  • Lead and manage the addition of Corporations, Cost Centers, Inventory Locations, and items to the Master Files.
  • Lead and manage the addition of Interface Codes and charge numbers to the Master Item File for the EPIC electronic medical record/billing system and the Point-of-Use systems.
  • Working with the Sourcing and SciQuest Technical team to coordinate the addition of new suppliers in the Allscripts system Coordinate, lead, and manage the unlocking of accounts as well as activating new users in both Allscripts and Meperia Lead and manage the functions and duties associated with contract loading in the Meperia system.
  • Provide and manage security access to the MMIS system.
  • Lead and manage the running of reports from the MMIS as requested.
  • Train as needed for MMIS training.
  • Train as needed for Workday and Meperia systems Serve as liaison between Purchasing and suppliers on technical issues Manage data integrity between Allscripts and Meperia Managing and resolving item discrepancies in the GHX EDI system – Pricing, UOM, and Catalog Number Daily 856 Receiving report Managing Item Attributes and Contract Approval Workflows in Meperia system Item Master Maintenance – Weekly review of descriptions, GL codes and Categories for accuracy Assisting Director of Supply Chain Systems with ad hoc requests Assisting Vizient account rep and Sourcing with ad hoc requests with regards to the MMIS system Assisting end users/cost centers with respect to troubleshooting concerns with access or items AP LIASON Workday LIASON Manage folders and documents for all MMIS team to see.
  • Assist with inventory modules Set-up requesters/approvers in Meperia system Corrects data-entry errors and performs routine maintenance Assigns and maintains user access to network and software Adheres to University and unit-level policies and procedures and safeguards University assets.
Accounts Payable Representative, Company Name, May 2018-November 2019City, State
  • I am responsible for processing invoices for payment, while conforming to UM policies and procedures; reviewing invoices for accuracy to ensure consistency with purchase orders issued; and entering the invoices into “Workday” software for payment.
  • I also regularly interact with UM vendors to resolve issues with invoices, ensure accuracy, and meeting deadlines for processing invoices, and perform other duties as assigned by Accounts Payable Department.
  • Reconciles processed work by verifying entries and comparing system reports to balances.
  • Responsible for weekly data reports that analyze the inflows, outflows and system errors of invoices uploaded or processed.
  • Verifies vendor accounts by reconciling monthly statements and related transactions.
  • Protects organization's value by keeping information confidential.
  • Accomplishes accounting and organization mission by completing related results as needed.
Center Customer Service Representative, Company Name, June 2015-June 2017City, State
  • Responsible for performing daily customer service and financial transactions, including cash and check deposits, cash withdrawals and check cashing services for customers.
  • Responsible for daily balancing and reconciliation of cash box.
  • Ensured that any excess cash is placed in the Bank Vault upon reconciliation, and adhered to all bank policies and procedures.
  • Answered telephone, handled customer service inquiries, and recommended additional bank services and refer customer to appropriate areas of the bank or appropriate personal banker to assist with their customer needs.
Barista, Company Name, June 2014-June 2015City, State
  • Responsible for product sales, handling cash and credit card transactions.
  • Responsible for food preparation and meeting standards of food preparation established by the company as well as Ecosure Food Safety Solution and the FL Department of Health.
  • Responsible for inventory of products and organizing product displays.
  • Answer customer inquiries answered telephone and greeting of customers in a friendly and professional manner.
  • Cleaned store and maintained a clear appearance at all times.
  • Responsible for opening and/or closing the store during my assigned shifts.
Education and Training
BachelorFinance, , Florida International University, 2020
Certification in Data AnalyticsUniversity of Miami, 2020
AssociateArts, Accounting, , Miami Dade College, 2017
General Education, , , Coral Park Senior High Aug, , CityState2015
Languages
Bilingual – Fluent in English and Spanish, Bilingual in English / Spanish – can read, write and speak both languages fluently.
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Resume Overview

School Attended

  • Florida International University
  • University of Miami
  • Miami Dade College
  • Coral Park Senior High Aug

Job Titles Held:

  • Application Support Specialist
  • Accounts Payable Representative
  • Center Customer Service Representative
  • Barista

Degrees

  • Bachelor
    Certification in Data Analytics
    Associate

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