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Application Support Coordinator Resume Example

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APPLICATION SUPPORT COORDINATOR
Professional Summary

Enthusiastic, critical-thinking Application Support Analyst with 8 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Skills
  • Predictive modeling
  • Strategic Planning
  • Data Analysis
  • Business process mapping
  • Pivot tables
  • SQL and databases
  • Quality assurance
  • Web-based reporting tools
Work History
Application Support Coordinator, 02/2012 to 05/2020
Clayton Homes – Maryville, TN
  • Collaborated on all stages of systems development lifecycle, from requirement gathering to production releases.
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
  • Identified technical and business process inefficiencies through gap analysis and outlined sensible solutions.
  • Implemented business and technical client training on new systems and supervised software integration on client's website.
  • Created detailed incident reports from ServiceNow and Manage Engine research for review by development team.
  • Used ServiceNow and Manage Engine to track, maintain and update number of trouble tickets daily.
  • Accommodated delivery challenges specific to delivery environment
  • Conducted and supported implementation delivery with client and internal departments.
  • Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Reviewed performance benchmarks and established metrics for future tracking.
  • Investigated and addressed all system issues to enhance usability and improve functionality.
  • Resolved malfunctions with systems and programs through troubleshooting.
Asset Protection Coordinator, 12/2009 to 02/2012
Walmart – Knoxville, TN
  • Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Reduced shrink by 2.5% through thorough training of loss prevention staff and meticulous reviews of company documents.
  • Wrote reports for internal and external crime, burglary or theft.
  • Represented Walmart in court proceedings and investigations.
  • Controlled reduction of loss inventory by protecting company assets.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
  • Performed thorough cash audits and deposit investigations.
  • Monitored paperwork procedures to prevent error-related losses.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Collaborated with law enforcement in investigating and solving theft and fraud cases.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Staff Sergeant, 12/1999 to 02/2009
United States Marine Corps – Pensacola, FL
  • Implemented master caution advisory system components to draw attention of crew in critical situations.
  • Constructed aircraft wiring harness system components to interconnect sub-systems and components throughout aircraft.
  • Completed maintenance of lighting system components to support illumination for exterior and interior use.
  • Assembled aircraft cannon plugs, ground points and splice points to enhance aircraft safety.
  • Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS.
  • Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
  • Conducted and oversaw safety protocols, including flight line foreign object prevention walks.
  • Completed all paperwork requirements for each task, including recording maintenance actions in aircraft logbooks.
  • Organized ongoing maintenance schedules to boost system performance.
  • Conducted training, licensing and vehicle inspections for new employees.
  • Implemented improved training programs for maintenance employees.
  • Monitored priorities and liaised between maintenance team and management, strategically delegating tasks to promote timely completion.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
  • Developed maintenance reports to assess program success and inform operational decisions.
  • Managed fleet of 12 aircraft and released aircraft according to designated schedule.
  • Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
Education
Bachelor of Science: AeronauticsEmbry-Riddle Aeronautical University - Daytona Beach - Daytona Beach, FL
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Resume Overview

Companies Worked For:

  • Clayton Homes
  • Walmart
  • United States Marine Corps

School Attended

  • Embry-Riddle Aeronautical University - Daytona Beach

Job Titles Held:

  • Application Support Coordinator
  • Asset Protection Coordinator
  • Staff Sergeant

Degrees

  • Bachelor of Science : Aeronautics

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