Manufacturing engineering with strong background in clinical product implementation and customer education. Delivered smooth initiation during go-live and long-term satisfaction through personalized support. Offered latest customer training information, sharing innovations and new product features. Client-oriented Application Support Specialist with career spent identifying root causes for issues and finding appropriate solutions to alleviate concerns. Talented leader considered integral aspect of highly capable teams.
Skills
Hardware and engineering knowledge
Marketing
Customer assistance
Application implementation
Technical support
Systems and application training
Product demonstrations
Status reporting
Test plans and cases
Enhancement development
Compliance understanding
Application subject expertise
Product configuration
Strategic planning and review
Project documentation
Programming and design skills
Information security
Installations & Maintenance
Wiring Diagrams, Testing Instruments
Wiring Diagrams, Testing Instruments
Data extraction
Customer education
Experience
03/2020 to 05/2021
Application Support Analyst InternshipAscension Health – Foley, AL,
Escalated technical issues to development or technical operations team following prescribed support guidelines.
Contributed to technical support documentation by updating literature based on common support interactions and known issues with software.
Handled user account access management, assigning credentials, distributing permissions and terminating defunct users.
Gathered user requirements and preferences for application changes, integrating feedback into subsequent patching schedule.
Supported internal and external user requests for technical intervention on EclinicalWorks software titles.
Incorporated Big Data analytics technologies such as distributed batch processing to large-scale application support planning.
Tested new software releases for quality assurance purposes and determined coordination with performance and efficiency goals.
Offered training sessions to end users to educate on updated systems.
Offered go-live support during critical activation period for smooth implementation.
Designed training materials and reference guides for end-users.
Communicated with clients to discuss project milestones, provide status reports and answer questions.
Trained healthcare staff to use and operate EMR EclinicalWorks software.
10/2017 to 06/2019
Application Support AnalystCity Of Louisville, Ky – Louisville, KY,
Contributed to technical support documentation by updating literature based on common support interactions and known issues with software.
Handled user account access management, assigning credentials, distributing permissions and terminating defunct users.
Gathered user requirements and preferences for application changes, integrating feedback into subsequent patching schedule.
Supported internal and external user requests for technical intervention on MediTech software titles.
Incorporated Big Data analytics technologies such as distributed batch processing to large-scale application support planning.
Tested new software releases for quality assurance purposes and determined coordination with performance and efficiency goals.
Offered go-live support during critical activation period for smooth implementation.
Offered training sessions to end users to educate on updated systems.
Designed training materials and reference guides for end-users.
Communicated with clients to discuss project milestones, provide status reports and answer questions.
Handled all reporting tasks for each project and updated support policy documentation whenever changes were noted.
Supported sales team with marketing by assisting with product demonstrations.
02/2013 to 04/2015
Engineering AssistantPhilips – Princeton, NJ,
Attended meetings and site locations to gather data for project work.
Using of hand tools and machines to assemble parts, computers and printers.
Operated machines to test functioning of parts or whole units Running software programs and repaired machines to test machine functionality
Tested components or circuits of faulty equipment to locate defects, using special diagnostic software programs
Tested and repaired systems to ensure that they are in working order
Compared findings with the reported problem failures found Forwards units on to quality group for QA inspection
Returns unit back to the technician for repair if unit fails test Installed and configure repaired equipment
Other tasks as assigned by manager
Electronic and electrical assembly
Controlled of all parts and units existing on the picklist
Assembly of units (servers, monitor, hard drives, desktops and laptops)
Electrical, electronic wiring (optical fiber, power cable)
Network cabling
Reading electrical and electronic drawing
Performing pre- production
Bottle packaging in boxes
Palletizing and packaging of various products factories assembly activities
Ran the assembly machines and aligning the parts manual Repairing wire plates and circuit boards as ordered
Worked on the assembly line. Bottle section
Recommended design modifications to eliminate machine and system malfunctions.
Organized specification set-up and drawing coordination, research and use of best practice documents.
06/2007 to 07/2012
Manufacturing EngineerStratEx – City, STATE,
Coordinated with vendors, suppliers and manufacturing personnel to resolve technical and quality issues.
Contributed to product design and prototype development.
Tested final products to ensure quality.
Administered equipment maintenance, effectively troubleshooting faulty, damaged or inoperative components and systems.
Conducted diagnosis of problems according to customer complainAdvised customer called center concerned equipment operation, maintained or requested approval for advanced repair.
Reviewed customer’s complaint to determine details of
Inspected units for cosmetic defected and reported findings in traveler Completes repair ticket (traveler).
Disassembled machines to examine parts, for wear or defected, using hand or power tools and measuring devices.
Experienced troubleshooting basic hardware and software related problem
Troubleshooting and problem solving.
Cleaned, or adjusted mechanical parts to maintain machines' operating efficiency and to prevent breakdowns or repeated return for repair.
Reassembled machines after made repairs or replaced parts. Installed and configured new equipment, including operating software or peripheral equipment as required.
Reinstalled software programs or adjust settings on existing software to fix machine malfunctions.
Maintained current knowledge base of manufacturing industry best practices including lean manufacturing, demand flow technology, statistical process control and Soliworks technique.
Addressed and resolved technical concerns to comply with internal standards and regulatory requirements.
Verified supplier compliance through inspection of sites and procedures.
Conducted maintenance and repair on the electronics circuit board processor
Education and Training
Expected in 05/2021 to to
Master of Science: Healthcare Informatics Governor State University - Chicago, IL, GPA:
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