Seeking a challenging position as a Software Analyst to utilize my technical skills and IT knowledge for managing organization's projects.
Operating Systems: Windows 7, 8, 8.1, 10, UNIX
Databases: MS SQL Server 2008, 2008R2, 2012, 2014, 2016
Monitor, SQL Server Reporting Service (SSRS)
Manual Testing, Black Box Testing, Test Strategy Plan, Test Plan, Software Testing & Debugging, Software Development
Strong communication skills
Software Development Life Cycle principles (SDLC)
Application Support Analyst Houston, TexasEBS Mechdata Corporation/Nov 2015 to Current
Provide 24 x 7, Tier 2 application support for equipment dealers ERP software (EBS- NextForWindows) to help the clients use business technology to be productive and successful by Utilizing, maintaining and configuring ITS ticketing system (Footprints).
Analyze system errors/application errors and troubleshoot network, server, and database errors.
Report program variances identified through testing to the developers.
Plan, develop and administer software test plans to detect and diagnose errors and bugs.
Install and maintain Software and printers on cloud services.
Troubleshot basic software client's LAN problems (ping, ipconfig, Nslookup, PuTTY- a telnet, SSH).
Configure, install and administrate the SQL Server database systems and tools.
Create and schedule Maintenance plans (database and log backups and cleanups, to reorganize indexes).
Answered user inquiries regarding computer software and hardware operation.
Conducted application diagnostics to investigate and resolve problems and provide technical assistance and support. Provided recommendations for resolving defects.
Provided recommendations for resolving defects. Applied best practices of software development while staying abreast of advances in the practice.
Evaluate user problems and issues with software performance.
Create jobs, alerts, database mail agent in SQL Server Management Studio.
Perform backups and restores.
Query tables in SQL Server 2008-2016 to troubleshoot issues, update application, insert fields and delete tables.
Project Manager/Data Analyst The Woodlands, TexasCOMPU-DATA International LLC/May 2014 to Aug 2014
Created BI reports on how product/services were procured using SQL.
Researched data trends, analyzed issues, and made corrections to data.
Consultant Huntsville, TexasSmall Business Development Center SBDC/Jan 2014 to May 2014
Developed prototype for the alternative solutions using SQL Server & Visual Studio.
Provided weekly reports to Stakeholders & suggested them with effective solutions.
Education and Training
BBA: Management Information SystemsSam Houston State UniversityDec 2014Huntsville, TX, USAMinor in Management