Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Seeking a challenging position as a Software Analyst to utilize my technical skills and IT knowledge for managing organization's projects.
  • Operating Systems: Windows 7, 8, 8.1, 10, UNIX
  • Databases: MS SQL Server 2008, 2008R2, 2012, 2014, 2016
  • Monitor, SQL Server Reporting Service (SSRS)
  • Manual Testing, Black Box Testing, Test Strategy Plan, Test Plan, Software Testing & Debugging, Software Development

Languages: T-SQL. Familiarity with C#, JavaScript, HTML and JAVAScript: UNIX Shell ScriptsSQL Server Tools: Management Studio, Profiler, Performance 
  • Strong communication skills
  • Software Development Life Cycle principles (SDLC)
10/2015 to Current Application Support Analyst Enverus | TX, State,
  • Provide 24 x 7, Tier 2 application support for equipment dealers ERP software (EBS- NextForWindows) to help the clients use business technology to be productive and successful by Utilizing, maintaining and configuring ITS ticketing system (Footprints).
  • Analyze system errors/application errors and troubleshoot network, server, and database errors.
  • Report program variances identified through testing to the developers.
  • Plan, develop and administer software test plans to detect and diagnose errors and bugs.
  • Install and maintain Software and printers on cloud services.
  • Troubleshot basic software client's LAN problems (ping, ipconfig, Nslookup, PuTTY- a telnet, SSH).
  • Configure, install and administrate the SQL Server database systems and tools.
  • Create and schedule Maintenance plans (database and log backups and cleanups, to reorganize indexes).
  • Answered user inquiries regarding computer software and hardware operation.
  • Conducted application diagnostics to investigate and resolve problems and provide technical assistance and support.  Provided recommendations for resolving defects.
  • Provided recommendations for resolving defects. Applied best practices of software development while staying abreast of advances in the practice.  
  • Evaluate user problems and issues with software performance.
  • Create jobs, alerts, database mail agent in SQL Server Management Studio.
  • Perform backups and restores.
  • Query tables in SQL Server 2008-2016 to troubleshoot issues, update application, insert fields and delete tables.
05/2014 to 08/2014 Project Manager/Data Analyst Tata Consultancy Services | Milwaukee, WI,
  • Created BI reports on how product/services were procured using SQL.
  • Researched data trends, analyzed issues, and made corrections to data.
01/2014 to 05/2014 Consultant Small Business Development Center SBDC | City, STATE,
  • Developed prototype for the alternative solutions using SQL Server & Visual Studio.
  • Provided weekly reports to Stakeholders & suggested them with effective solutions.
Education and Training
Expected in Dec 2014 BBA | Management Information Systems Sam Houston State University, Huntsville, TX GPA:
Minor in Management 

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  • Sam Houston State University

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  • BBA

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