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Application Specialist Resume Example

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APPLICATION SPECIALIST
Professional Summary

Versatile Application Specialist with over 20 years of experience in the Manufacturing industry. Adept at delivering process improvements that increase efficiencies and performance. Expertise in MS Office and data analysis. Organized and articulate with excellent troubleshooting abilities. Highly communicative with a background developing new features and enhancements. Talented performer of monitoring the functions of equipment and training end users. Considered a team player with exemplary multitasking skills.

Skills
  • Software quality assurance
  • [Type] coding
  • Application development
  • IT solutions
  • [Type] troubleshooting
  • Data collection and analysis
  • Product development
  • Business analysis
  • Advanced critical thinking
  • Planning and implementation
  • Conflict resolution
  • Excellent communication skills
  • Software projects
  • Needs assessment
  • Customer requirement prioritization
  • Customer Focused
  • Problem resolution
  • Project management
  • Website and portal monitoring
  • New employee mentoring
Work History
Application Specialist, 12/2011 to Current
Kayem Foods Incorporated – Chelsea, MA
  • Trained staff on proper use of systems and conducted orientation seminars.
  • Managed effort of software and hardware upgrades and deployment of new services and products.
  • Created manuals and published guidelines for proper use of systems.
  • Determined whether computer systems in company were sufficient for business requirements.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Documented procedures and business processes and shared information with appropriate stakeholders.
  • Boosted information sharing by enhancing interfaces between computer systems.
  • Delivered in-depth training to users, imparting knowledge of best practices for protecting data and minimizing errors.
  • Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
  • Resolved malfunctions with systems and programs through troubleshooting.
Business Information Analyst, 12/2005 to 01/2010
Kayem Foods Incorporated – Chelsea, MA
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
  • Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
  • Reviewed files, records and other documents to obtain business information and key data in order to respond to development requests.
  • Maintain data structure for reporting system database to ensure consistency in data.
Product Managament Assistant, 12/1999 to 12/2005
Kayem Foods Incorporated – Chelsea, MA
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Created positioning and key messages to differentiate business solutions and products in market.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Supported marketing programs and campaigns with content and messaging to drive demand.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Determined and recommended methods to address improvement opportunities.
  • Generated new business leads through direct customer engagement, deploying inbound andoutbound marketing tactics and developing and optimizing informative content.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.
Nursing Secretary /Scheduling Coordinator, 07/1997 to 12/1999
Marian Manor Nursing Home – South Boston, MA
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Reviewed job applications to identify, vet and recommend optimal candidates.
  • Maintained and scheduled complex calendars.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Managed employee exit interviews and paperwork.
  • Assisted with on-boarding process of new hires in.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Education
High School DiplomaNortheast Metro Technical High School - Wakefield
  • Professional development completed in Medical Assistant
Bachelor of Science: Business ManagementUniversity of Massachusetts Amherst - Amherst, MA
  • Professional development completed in Project Management
  • Leadership and development
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Resume Overview

Companies Worked For:

  • Kayem Foods Incorporated
  • Marian Manor Nursing Home

School Attended

  • Northeast Metro Technical High School
  • University of Massachusetts Amherst

Job Titles Held:

  • Application Specialist
  • Business Information Analyst
  • Product Managament Assistant
  • Nursing Secretary /Scheduling Coordinator

Degrees

  • High School Diploma
    Bachelor of Science : Business Management

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