Highly driven to succeed and to learn new things at a rapid pace reliable and punctual associate who possesses excellent work ethic with more than 7 years of experience in information technology and application support. I am self-motivated, adaptable, and a problem solver. Ability to work well with a team or individually, efficient time management skills with the capacity to meet deadlines.
TCP/IP, LAN/WAN, Wireless Protocols
Router and switch configuration - Cisco
Network Application and Services
Active Directory, DHCP
SMTP & DNS
Windows98/ 2000/ XP/ Professional/ Vista/7/8/10
Windows Server 2003/2008, Exchange Server
Mac OS X 10.6 Snow Leopard
Linux/ Fedora, Red Hat Enterprise
SAP BW (Business Warehouse)
IT Client Manager
Install, configure, troubleshoot and repair
Microsoft Word, Excel, Power Point, Outlook, MS Visio, Access
Costing (CO in SAP)
Project Systems (PS in SAP)
Financial Accounting (FI in SAP)
Application Operations Support Specialist October 2012Bechtel Corporation － Glendale, AZ
Issue escalation for critical processes Coordination of change management process between development and production environments Documentation, creation and maintenance of Corporate Systems Run books User account creation for multiple systems to include, but not limited to: Oracle, UNIX, CRS, and FileNet.
Printer administration and troubleshooting for adding printers to the Bechtel network.
Resolved issues with external vendors Troubleshoot user and application issues for, but not limited to: Oracle, CRS, FileNet, Windows servers and multiple UNIX servers.
Execute and monitor numerous processes according to the Application Tasks Operations Management System (ATOMS) Simultaneously perform security administration duties for the Access Request Management System (ARMS).
Perform high level and on-demand processing tasks such as Electronic Funds Transfers (EFTs), check, and wire payments in various instances of Oracle 11i and 12.
Schedule, monitor, execute jobs in Oracle, Redwood Cronacle, and SAP environment (including many business related payroll tasks).
Ticket status tracking via customized ITSM/HEAT system.
Perform account setup/password resets in various application environments such as Active Directory, Oracle, FileNet, CFAR, eBilling, Business Objects, Harvest, StorQM/COLD, etc.
Computer Engineer/IT Technician November 2011 to September 2012The Bellagio Resort & Casino Link Technologies － Las Vegas, NV
Supports, installs, maintains and troubleshoots LAN, WAN or voice communication devices and related software for remote offices and internal and external networks.
Performs workstation and server administration set-up Supports the operating systems and related infrastructures by resolving trouble tickets assigned by the customer service center in a timely and efficient manner.
IT Desktop Application support for all computers and terminals through the casino Work on hardware and software issues on company supported devices Troubleshoot (POS Registers, printers, time clocks and citrix thin client configurations.
Analyzes computer programming problems to isolate program problems and takes appropriate action to correct; Prepares operating procedures for users and computer operating personnel Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
Works effectively with customers to coordinate plans for collecting and standardizing input data, and format of output media; Monitors time for tasks performed; Analyzes computer programming problems to isolate program problems and takes appropriate action to correct Experience managing and scheduling production jobs Cognos Framework Desktop software & hardware support to over 150 users.
System Application Monitor II March 2011 to May 2011Bally's Technologies － Las Vegas, NV
Received incoming calls regarding system games Monitor system games in various jurisdictions Shutdown & Rebooted games that were down or having issues Issued work tickets to slot techs in various locations Verify system games jackpots.
Casino Services Scheduler II March 2000 to September 2010International Game Technology － Las Vegas, NV
Coordinate installs and removals of slot machines and signs throughout Southern Nevada Processed time cards and employee payroll Developed employee schedule to meet the demands of varying projects as result of this leadership all deadlines were met according to anticipated time schedule Demonstrated ability to multi-task by answering phones and taking orders and delivering exceptional service Professionally communicated with casino slot managers and various upper level business account holders Reviewed company expectations for delivery and slot game placement tracking Extensive electronic and written communication experience Ability to support and configure SAP applications in a multi-instance/ multi-domain environment.
Associates Of Applied Science : Network Systems Administration, 3/2014ITT TECHNICAL INSTITUTENetwork Systems Administration
Bachelor Of Science : Information Systems and Cybersecurity, 2017UNIVERSITY OF PHOENIX (ONLINE)
Information Systems and Cybersecurity
Bachelor Of Science : Information Technology/Advanced Information Systems, PresentInformation Technology/Advanced Information Systems
Active Directory, Adobe Photoshop, streamline, AS/400, Business Objects, change management, Cisco, Citrix, Cognos, Hardware, computer programming, Costing, Crystal Reports, Client, customer service, delivery, DHCP, Documentation, DNS, FileNet, Financial Accounting, Funds, hardware support, Kronos, LAN, leadership, Linux, Mac OS, managing, Access, Excel, Exchange Server, Outlook, Power Point, SharePoint, Windows, 2000, Windows98, Microsoft Word, Works, Monitors, Enterprise, Network, Networking, networks, Operating Systems, Operations Management, Oracle, payroll, personnel, POS, Primavera, Printer, printers, processes, Protocols, quality, Red Hat, Router, SAP BW, SAP, scheduling, servers, SMTP, switch, TCP/IP, answering phones, Troubleshoot, troubleshooting, UNIX, UNIX servers, Visio, Vista, WAN, Windows Server, written communication
Associates Of Applied Science : Network Systems Administration , 3/2014 Bachelor Of Science : Information Systems and Cybersecurity , 2017 Bachelor Of Science : Information Technology/Advanced Information Systems , Present
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