Application Management Senior Specialist Resume Example
Seeking assignments in Software Development, Application Enhancement and Application Support with an organisation of high repute preferably in IT sector Professional Summary: • A competent professional with 11 years of experience in Software Development, Client Servicing/Operations Support, Application Enhancement, Infrastructure/Server Maintenance, Project planning & Execution, Bidding/Coordination •Strong functional knowledge in Automobile and Healthcare domain •Experience in Software Development Life Cycle (SDLC), Web Application Design, Development, Programming, Testing, Support Maintenance, and End-User support •Strong knowledge on J2EE design patterns like Model View Controller, Service Locator, Session Façade, Data Access Objects (DAO), Factory, Singleton, Data Transfer Object (DTO) and Business Delegate in the development of Multi-Tier distributed Applications •Experience with Pega, Pega Robotics (RPA) and RESTful Webservices •Proficiency in developing secure enterprise Java applications using technologies such as JSP, Servlets, MDB, JAVA Beans, EJB, JMS, JNDI, JDBC and Node JS •Strong leadership traits with excellent ability to coordinate with different people at one time under difficult situations and the ability to bring out the best in others while creating a healthy and friendly work environment, thus enhancing operational efficiency and optimizing resource utilization
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- Enhanced existing applications to work on latest java version and application server to reduce the security vulnerability and high performance
- Reduced latency of end user application by 25%, by identifying areas requiring improvement, implementing new workflows to reduce task micromanagement.
- Solved technical issues by troubleshooting, resolving and documenting service tickets.
- Partnered with project management teams on development of scope and timelines.
- Developed, implementation and validation scripts to identify, update and validate the PHI information to dummy values to reduce the manual effort
- Developed 5 critical RPA bots using Openspan technology on manual claim processing which helped Bluecross NC by $150k/year
- Collaborated with users to gather requirements and evaluate ease of use.
- Analyzed operational processes and implemented continuous improvement initiatives to promote profitability and efficiency.
- Created concept and control drawings to satisfy client's automation requirements.
- Identified and fixed the root cause of issues in multiple application to achieve job abends reduction by 30%
- Acted as onshore coordinator on smooth transition and maintenance of applications for nearly 5 years
- Analyze the issues reported by customer in an applications developed in distributed technology and tools such as Edifecs, Java, Spring, Structs, Rest Services
- Drive daily and weekly meeting with IT & business team meetings to provide status on weekly issue and update status on open incidents
- Helped team to achieve year end targets on Open incidents and service requests
- Engaged necessary team in P1 major incident bridge calls and help team to achieve the resolution SLA
- Responsible for identifying the areas for enhancements of applications to improve process stabilization and better usability of applications to users
- Mapping requirements and providing customized software solutions involving finalization of product specifications and selection of appropriate techniques
- Conducting system study and coordinating with team members for System Design & Integration, Application Maintenance, etc.
- Handling technical aspects like software design, coding of modules, monitoring critical paths & taking appropriate actions
- Managing smooth implementation of projects at client location
- Extending post-implementation, application maintenance and technical support to the client
- Responsible for identifying the areas for enhancements of applications to improve process stabilization and better usability of applications to users.
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Resume Overview
School Attended
- National Institute of Technology (N.I.T)
Job Titles Held:
- Application Management Senior Specialist
- Senior Developer
- Senior Developer & Tech Lead
- Developer & Senior Developer
Degrees
- Bachelor of Technology : Electronics Engineering
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