application engineer system engineer sharepoint administrator resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced SharePoint Admin/365 Admin with over 7 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

  • Automated processes to reduce workflow by 500 hours.
  • Obtained $1.4 mil in annual savings by implementing OneDrive migration strategy.
  • Resolved product issue through consumer testing.
  • Systems administration
  • Computer proficiency
  • Detail-oriented
  • Teamwork
  • 365, ShareGate software proficiency
  • Running backups
  • Supervision
  • MS Office
  • Flexible & Adaptable
  • Interpersonal Communication
  • Operations
  • Relationship building and management
  • Systems and software programs
  • SharePoint expertise
  • OneDrive expertise
  • Power App expertise
  • Power Automate expertise
Work History
Application Engineer/System Engineer/SharePoint Administrator, 04/2016 - Current
General Dynamics Cranberry Twp, PA,
  • Provide tier 3 support for all 365 related issues.
  • Helped site owners in setup and creations of sub-sites, lists, and libraries.
  • Became SME (subject matter expert) for power automate and Power Apps.
  • Provide guidance and support for Office 365 Power Automate and Power Apps.
  • Instrumental in creation and execution of OneDrive adoption Strategy.
  • Have provided multiple OneDrive and SharePoint training classes.
  • Provided support for 365 office tools as well as mobile capabilities.
  • Automated SharePoint apps.
  • Prepared technical writings for site owners and users to help them navigate 365 space.
  • Migrated over 1800 sites from on premise SharePoint Environment to SharePoint 365 space, using Sharegate tool
  • Helped implement and design migration strategy to move SharePoint on premise sites to 365
  • Designed, and implemented site creation automated process using Power apps and power automate approval workflow saving company over 260 man hours yearly.
  • Was instrumental in consolidation of Enterprise search farm resulting in 1.2 million dollar cost avoidance over 4 years.
  • Responsible for OneDrive adoption program to increase OneDrive users to 1536 active users and migrating their data to cloud environment for cost saving of 1.4 million dollars.
  • Provide support for over 20,899 SharePoint sites.
  • Was primarily responsible for meeting all SLA requirement timely and professionally for all incident related issues.
  • Provided cost analysis for corporate personal shared drive to OneDrive migration project.
  • Provided over 40 technical written documents on best practices and user support.
  • Provided guidance and site structure and best practice for product users' multiple times while continuing support until their needs are met.
  • Mentored team of 2 interns through effective communication, active listening and performance management.
  • Provided positive customer support training experience for completed applications.
  • Participated with clients in discussion meetings.
  • Resolved system test and validation problems to provide normal program functioning.
  • Participated in design and planning exercises for future software rollouts.
  • Planned and implemented security measures to safeguard vital business data.
SharePoint Administrator, 11/2015 - 04/2016
Zycron Information Technology Services And Solutions City, STATE,
  • SharePoint development with InfoPath.
  • SharePoint Designer creating custom lists, libraries, workflows.
  • Responsible for creating site collection and solving everyday problems within 365 space.
  • Provided technical writing for new processes within 365 space Accomplishments.
  • Designed, and implemented current site creation form with approval workflow.
  • Saving 260 man hours yearly.
  • Completed and met SLA requirements for tier 2 and 3 incidents.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
System Analyst/Software Engineer, 10/2012 - 10/2015
Fort Campbell Federal Credit Union City, STATE,
  • Responsible for mixture of SharePoint architecture, administration, development, project management and development of company’s SharePoint Intranet.
  • Administration functions including deploying code solutions (.wsp), PowerShell scripts, server optimization, server management, term store maintenance, taxonomy, content deployment, web, and service applications in Central Administration.
  • Hands-on migration of highly customized SharePoint internet/intranet farm using PowerShell, SharePoint security, forms-based authentication, custom workflows, web applications, content deployment, SQL, IIS, security, managed metadata, service applications, features.
  • Develop forms, applications, and workflows within SharePoint using 3rd party form designer and SharePoint designer.
  • User Profiles & My Site configuration within Central Administration including customizing User Profile Service & Properties.
  • Lead Project Manager on over 50 Symitar and SharePoint projects.
  • Responsible for administration of Synergy Optical storage software as well as implementing automation of over 20 processes using Opcon Automation software.
  • Installed AIX software updates on IBM power 7 computer systems.
  • Responsible for working with third party Vendor including getting quotes, picking vendor, and implementing software
  • Created existing SharePoint Intranet site including setup, installation, branding, and overall functionality.
  • Successfully completed over 50 projects which lead to better processes and procedures and overall efficiency of company.
  • Provided documentation of current process to allow for easy troubleshooting.
  • Automated processes to allow end users to work more efficiently.
  • Used third party software to create easy web part is used for employee directory and other management request.
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
  • Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
  • Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
  • Documented procedures and business processes and shared information with appropriate stakeholders
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes
Aviation Mechanic/Computer Programmer, 01/2006 - 10/2012
DynCorp INTL City, STATE,
  • Support and Administration of SharePoint servers (MOSS 2007 & MOSS 2010) including authentication issues, STSAdm commands, site templates, PowerShell, AD user account integration and troubleshooting, custom program deployments.
  • Entry level design and customization of SharePoint Lists, Content Types, Workflows, Views, Sites and more with and without SharePoint Designer.
  • Helped with Migration from SharePoint 2007 to SharePoint 2010.
  • Created backup procedure using Acronis software.
  • Implemental in setup of SSRS services.
  • Performed maintenance on UH-60 and CH-47 Helicopters.
  • Assisted in setup of virtual environment using VM Sphere.
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
  • Maintained all aircraft in accordance with organizational maintenance requirements
  • Monitored parts department and placed orders for maintenance supplies on consistent basis
  • Performed aircraft corrosion control procedures, including washing, polishing and vacuuming
  • Completed all paperwork requirements for each task, including recording maintenance actions in aircraft logbooks
  • Conducted and oversaw safety protocols, including flight line foreign object prevention walks
  • Maintained repair logs to document all corrective and preventive aircraft maintenance
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times
  • Operated support equipment, including flight line vehicles, as needed
  • Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements
  • Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls
Master of Science: information technology management, Expected in 06/2018
Grand Canyon University - Online ,
Status -
Bachelor of Science: Information Technology, Expected in 02/2009
University of Phoenix - Phoenix, AZ,
Status -

Electrician Apprentice (3 years

  • Graduated with 3.5 GPA

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Resume Overview

School Attended

  • Grand Canyon University
  • University of Phoenix

Job Titles Held:

  • Application Engineer/System Engineer/SharePoint Administrator
  • SharePoint Administrator
  • System Analyst/Software Engineer
  • Aviation Mechanic/Computer Programmer


  • Master of Science
  • Bachelor of Science

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