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Application Engineer System Engineer Sharepoint Administrator Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Experienced SharePoint Admin/365 Admin with over 7 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Skills
  • Systems administration
  • Computer proficiency
  • Detail-oriented
  • Teamwork
  • 365, ShareGate software proficiency
  • Running backups
  • Supervision
  • MS Office
  • Flexible & Adaptable
  • Interpersonal Communication
  • Operations
  • Relationship building and management
  • Systems and software programs
  • SharePoint expertise
  • OneDrive expertise
  • Power App expertise
  • Power Automate expertise
Education
Grand Canyon University Online , Expected in 06/2018 Master of Science : information technology management - GPA :
University of Phoenix Phoenix, AZ, Expected in 02/2009 Bachelor of Science : Information Technology - GPA :

Electrician Apprentice (3 years

  • Graduated with 3.5 GPA
Accomplishments
  • Automated processes to reduce workflow by 500 hours.
  • Obtained $1.4 mil in annual savings by implementing OneDrive migration strategy.
  • Resolved product issue through consumer testing.
Work History
General Dynamics - Application Engineer/System Engineer/SharePoint Administrator
Cranberry Twp, PA, 04/2016 - Current
  • Provide tier 3 support for all 365 related issues.
  • Helped site owners in setup and creations of sub-sites, lists, and libraries.
  • Became SME (subject matter expert) for power automate and Power Apps.
  • Provide guidance and support for Office 365 Power Automate and Power Apps.
  • Instrumental in creation and execution of OneDrive adoption Strategy.
  • Have provided multiple OneDrive and SharePoint training classes.
  • Provided support for 365 office tools as well as mobile capabilities.
  • Automated SharePoint apps.
  • Prepared technical writings for site owners and users to help them navigate 365 space.
  • Migrated over 1800 sites from on premise SharePoint Environment to SharePoint 365 space, using Sharegate tool
  • Helped implement and design migration strategy to move SharePoint on premise sites to 365
  • Designed, and implemented site creation automated process using Power apps and power automate approval workflow saving company over 260 man hours yearly.
  • Was instrumental in consolidation of Enterprise search farm resulting in 1.2 million dollar cost avoidance over 4 years.
  • Responsible for OneDrive adoption program to increase OneDrive users to 1536 active users and migrating their data to cloud environment for cost saving of 1.4 million dollars.
  • Provide support for over 20,899 SharePoint sites.
  • Was primarily responsible for meeting all SLA requirement timely and professionally for all incident related issues.
  • Provided cost analysis for corporate personal shared drive to OneDrive migration project.
  • Provided over 40 technical written documents on best practices and user support.
  • Provided guidance and site structure and best practice for product users' multiple times while continuing support until their needs are met.
  • Mentored team of 2 interns through effective communication, active listening and performance management.
  • Provided positive customer support training experience for completed applications.
  • Participated with clients in discussion meetings.
  • Resolved system test and validation problems to provide normal program functioning.
  • Participated in design and planning exercises for future software rollouts.
  • Planned and implemented security measures to safeguard vital business data.
Zycron Information Technology Services And Solutions - SharePoint Administrator
City, STATE, 11/2015 - 04/2016
  • SharePoint development with InfoPath.
  • SharePoint Designer creating custom lists, libraries, workflows.
  • Responsible for creating site collection and solving everyday problems within 365 space.
  • Provided technical writing for new processes within 365 space Accomplishments.
  • Designed, and implemented current site creation form with approval workflow.
  • Saving 260 man hours yearly.
  • Completed and met SLA requirements for tier 2 and 3 incidents.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
Fort Campbell Federal Credit Union - System Analyst/Software Engineer
City, STATE, 10/2012 - 10/2015
  • Responsible for mixture of SharePoint architecture, administration, development, project management and development of company’s SharePoint Intranet.
  • Administration functions including deploying code solutions (.wsp), PowerShell scripts, server optimization, server management, term store maintenance, taxonomy, content deployment, web, and service applications in Central Administration.
  • Hands-on migration of highly customized SharePoint internet/intranet farm using PowerShell, SharePoint security, forms-based authentication, custom workflows, web applications, content deployment, SQL, IIS, security, managed metadata, service applications, features.
  • Develop forms, applications, and workflows within SharePoint using 3rd party form designer and SharePoint designer.
  • User Profiles & My Site configuration within Central Administration including customizing User Profile Service & Properties.
  • Lead Project Manager on over 50 Symitar and SharePoint projects.
  • Responsible for administration of Synergy Optical storage software as well as implementing automation of over 20 processes using Opcon Automation software.
  • Installed AIX software updates on IBM power 7 computer systems.
  • Responsible for working with third party Vendor including getting quotes, picking vendor, and implementing software
  • Created existing SharePoint Intranet site including setup, installation, branding, and overall functionality.
  • Successfully completed over 50 projects which lead to better processes and procedures and overall efficiency of company.
  • Provided documentation of current process to allow for easy troubleshooting.
  • Automated processes to allow end users to work more efficiently.
  • Used third party software to create easy web part is used for employee directory and other management request.
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
  • Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
  • Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
  • Documented procedures and business processes and shared information with appropriate stakeholders
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes
DynCorp INTL - Aviation Mechanic/Computer Programmer
City, STATE, 01/2006 - 10/2012
  • Support and Administration of SharePoint servers (MOSS 2007 & MOSS 2010) including authentication issues, STSAdm commands, site templates, PowerShell, AD user account integration and troubleshooting, custom program deployments.
  • Entry level design and customization of SharePoint Lists, Content Types, Workflows, Views, Sites and more with and without SharePoint Designer.
  • Helped with Migration from SharePoint 2007 to SharePoint 2010.
  • Created backup procedure using Acronis software.
  • Implemental in setup of SSRS services.
  • Performed maintenance on UH-60 and CH-47 Helicopters.
  • Assisted in setup of virtual environment using VM Sphere.
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
  • Maintained all aircraft in accordance with organizational maintenance requirements
  • Monitored parts department and placed orders for maintenance supplies on consistent basis
  • Performed aircraft corrosion control procedures, including washing, polishing and vacuuming
  • Completed all paperwork requirements for each task, including recording maintenance actions in aircraft logbooks
  • Conducted and oversaw safety protocols, including flight line foreign object prevention walks
  • Maintained repair logs to document all corrective and preventive aircraft maintenance
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times
  • Operated support equipment, including flight line vehicles, as needed
  • Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements
  • Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls

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Resume Overview

School Attended
  • Grand Canyon University
  • University of Phoenix
Job Titles Held:
  • Application Engineer/System Engineer/SharePoint Administrator
  • SharePoint Administrator
  • System Analyst/Software Engineer
  • Aviation Mechanic/Computer Programmer
Degrees
  • Master of Science
  • Bachelor of Science