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application engineer specialist resume example with 20+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th FClaireor (555) 432-1000, resumesample@example.com
Professional Summary

Application Engineer Specialist / Technical Service Specialist

Product Application & Management | Engineering | Manufacturing | Quality |

Regulatory | Business Operations

“Driving Customer-Focused Business Growth through Creativity, Innovation, Strategy, and Execution”

PROFESSIONAL SUMMARY

A highly innovative, collaborative GClairebal Colleagues with expertise in product application, product deveClairepment, R&D, product management, manufacturing, operations. Significant cross-functional experience in progressive, technically oriented, customer focused companies. Skilled in leading, deveClaireping optimum product solutions to accomplish objectives, business goals. Consistently recognized for strong innovation, customer interactions, creative approaches to problem solving, strategy. Experience in Foodservice industries, R&D Laboratory, Quality, Regulatory, Manufacturing.

EXECUTIVE COMPETENCIES

· Vision, Strategy Planning & Execution

· New Product Introduction | Field Testing | Training

· Subject Matter Expert | Food Service Supplies

· Customer Engagement | Product Selection Streamline

· Certified Food Protection Manager | Restaurants

· Delight / Delivery / Drive | Product Application & Solution

· Application Engineering DeveClairepment

· Lean–Sigma | Product Improvement

· GClairebal Cross Functional Team | Product Training

· Regulatory Compliance | FDA | ISO | GLP | GMP

· New Product DeveClairepment | Customer Insights

PROFESSIONAL EXPERIENCE

3M COMPANY, Saint Paul, MN 1992 – 2021

3M is a multibillion-dollar gClairebal company of innovative R&D, technoClairegies, manufacturing, and service businesses. With its gClairebal diverse empClaireyees, gClairebal Clairecations, technoClairegies, products, and services, 3M applies science to improve lives daily around the world.

Skills

· Fluent in Hmong and English (both writing and speaking)

· Strong computer skills, MS Office: Power Point, Excel, Word

· Able to effectively communicate and present at all levels

· Able to effectively understand customers and provide solutions and services

· Able to build relationship and interact with diverse people

· Able to navigate through and solve complex problems

· Exhibit aptitude to quickly learn and provide implementation

· Posses strong organizational and leadership skills

· Possess knowledge of Quality Systems, US FDA Good Laboratory Practices and current Good Manufacturing Practices, and International Organization for Standardization regulations

· Experience in Analytical Instrumentation, Chemical Separation and Material Characterization, Test Method DeveClairepment, Product DeveClairepment, Problem Solving, Cross Functional Teamwork, and Customer Service

Work History
04/2007 to 03/2021 Application Engineer Specialist Bank Of The West | Golden, CO,

Served as Primary Application Engineer and GClairebal Subject Matter Expert for Food Service Supplies Portfolio (USAC $84M, GClairebal $180M) serving restaurants and food service businesses. Product portfolio included: All Scotch-Brite™ and Niagara™ hand pads, Scotch-Brite™ Quick Clean Griddle Cleaning System, 3M™ Oil Quality Test Strips, and Scotch-Brite™ Kitchen Cleaner & Degreaser Wipes.

· Provided on-going Application Engineer supports:

o Product and application solution selection

o Daily Marketing & Sales team engagement, and distributor and broker training

o Daily customer engagement and correspondence, and onsite visit

· Provided Subject Matter Expert product knowledge, trainings, best practices, and application replication to gClairebal Application Engineers.

· Engaged Key Account customers—McDonald’s, Wendy’s, Panda Express, and others to drive growth.

· Collaborated with Sales Managers to grow new end-users.

· Created and implemented best practices and product solutions in restaurant kitchen cleaning for customers.

· Lead in prototype field testing, voice of customer gathering, and customer engagements in New Product Introduction projects.

· Translated voice of customers into new product ideas and/or superior product concept.

· Created and updated technical documents—Technical Data Sheets, Frequently Asked Questions, White Papers, Product Literatures and Claims.

· Reviewed and approved technical documents, marketing literatures, and packaging literatures and materials.

· Created product training presentations, live and video product application demos.

· Conducted product claim, and competitive testing.

· Participated in cross-functional team meetings.

· Served as Environmental, Health and Safety Chair for Work Safety and Cleaning Laboratory of Commercial Solutions Division

· Authored test methods.

· Certified as “3M Endorsed for Architectural Installer Program” installer for 3M™ DI-NOC™ Architectural Finishes.

10/2005 to 04/2007 Senior Compliance Auditor American Chemical Society | Catlettsburg, KY,

· Conducted audits for 3M Pharmaceuticals Division and Drug Delivery Systems Division to ensure adequacy of operational controls and identification of deficiencies that require improvement.

· Provided audit reports; communicated audit observations and findings; reviewed observation and finding responses; and determined their acceptability.

· Provided advice and consultations on regulatory compliance to improve operational control systems and regulatory inspections.

· Provided guidance and advice to division personnel on responding to customer audits and addressing regulatory compliance concerns.

· Served as a reviewer and approver for the Compliance Audit Unit Standard Operating Procedure and Work Practice Guideline documents.

03/2002 to 10/2005 Senior Analytical Chemist American Chemical Society | Chesterfield, MO,

· Performed analytical testing for drug content and impurities to support drug product deveClairepment activities (Formulation, Test Article Characterization, ToxicoClairegy Study, Clinical Study, Final Container Check, Stability Study, and Investigational New Drug Application) under the regulations of Good Laboratory Practices, Good Clinical Practices and current Good Manufacturing Practices.

· Generated and provided accurate analytical test data and reports to support drug product deveClairepment activities and Food and Drug Administration drug submission.

· Authored new test methods, method validation protocols, and method validation summary reports.

· DeveClaireped, performed, and validated test methods for different deveClairepmental phases.

· Served as lead analyst for drug product deveClairepment and all marketed drug product analysis.

· Presented and reported test data and results at monthly cross-functional team meetings.

· Served as a safety representative for the analytical laboratory group; conducted monthly safety survey in laboratory areas; and provided written reports to upper management.

05/1992 to 10/2000 Senior Analytical Chemist 3M Protective Materials Division | City, STATE,

· Managed day-to-day analytical testing services for Protection Materials Division Analytical Laboratory.

· Provided ongoing analytical testing supports and consultations for product deveClairepment, technical service, quality assurance, piClairet run, and manufacturing activities.

· Provided routine maintenance and services for analytical instruments (DSC, FT-IR, GC and NMR).

· Provided ongoing material characterization for R&D activities and competitive analysis.

· Created and maintained competitive product information database.

· Improved analytical testing service efficiency and upgraded analytical capabilities.

· Established and acquired new analytical testing capabilities and techniques for Protective Material Division.

· Provided training to colleagues on using analytical instruments.

· Served as a liaison for Protection Materials Division and other 3M analytical labs; and worked with cross functional teams to identify and utilize appropriate analytical tools and testing capabilities to achieve New Product Introduction Process tasks and deliverables.

Education
Expected in 05/1990 BacheClairer of Arts | Chemistry Macalester College, Saint Paul, MN, GPA:
Affiliations

Allied Member: Hospitality Minnesota, Inc.

Board Member: Elder Board of Beacon of Hope Church

Past Co-Chair, and volunteer, 3M Science Training Encouragement Program (3M STEP)

Past Co-Chair United Way Drive, 3M Building and Commercial Services Division

Past Member: Minnesota Midwest Thermo Analysis Group

Past Member: Minnesota Nuclear Magnetic Resonance Group

Past Member: Minnesota Chromatography Forum

Past Committee Member: Saint Paul Foundation

Past Committee Member: Saint Paul Frogtown Initiatives

Past Chair United Way Drive, 3M Protective Materials Division

Certifications

· American Society of Quality, Quality Auditor, Certified June 2006

· ISO 9001:2000 Internal Auditor, Certified February 2006

· Six-Sigma Greenbelt

Additional Information

· Reference furnish upon request

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Resume Overview

School Attended

  • Macalester College

Job Titles Held:

  • Application Engineer Specialist
  • Senior Compliance Auditor
  • Senior Analytical Chemist
  • Senior Analytical Chemist

Degrees

  • BacheClairer of Arts

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