Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

A strong team member, very detail oriented and goal driven. Demonstrated organizational and leadership skills. Possess a strong proficiency with Microsoft Office Suite


Design and implementation of a leading technology platform with collaboration from multiple teams and accountability to various stakeholders. Developed process initiatives that have reduced project budget as well as enabled user application implementation ahead of schedule.

01/2011 to Current Application Development Analyst Cvs Health | West Chester, PA,

Led process development, identified new application technology needs, facilitated training and presented concepts to executive lead team following United/ Continental merger. Advised development team on Application process modeling and developed technical requirement process through implementation.

08/2006 to 01/2012 Dual role: Customer Service Director / Employee Assistance Coordinator Iqvia Holdings Inc | Piscataway, NJ,

Customer Service Director responsible for issue resolution with customers and overall coordination with internal team and vendor group. New England Regional Employee Assistance Program Coordinator with focus on benefits administration, employee coaching and peer mediation.

2005 to 07/2007 Field Manager News America Marketing | City, STATE,

Owner of Northern Vermont Region for in-store merchandising and marketing for local and national brands. Developed local training procedures for team onboarding and process guidance. Client examples: Kraft, Nabisco, Duracell.

Expected in 2005 Bachelor of Arts | Psychology Humboldt State University, Arcata, CA GPA:
Expected in 2004 Academic Development | Social Organizational Psychology University of Canterbury, Christchurch,, GPA:

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School Attended

  • Humboldt State University
  • University of Canterbury

Job Titles Held:

  • Application Development Analyst
  • Dual role: Customer Service Director / Employee Assistance Coordinator
  • Field Manager


  • Bachelor of Arts
  • Academic Development

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