A strong team member, very detail oriented and goal driven. Demonstrated organizational and leadership skills. Possess a strong proficiency with Microsoft Office Suite
Design and implementation of a leading technology platform with collaboration from multiple teams and accountability to various stakeholders. Developed process initiatives that have reduced project budget as well as enabled user application implementation ahead of schedule.
Led process development, identified new application technology needs, facilitated training and presented concepts to executive lead team following United/ Continental merger. Advised development team on Application process modeling and developed technical requirement process through implementation.
Customer Service Director responsible for issue resolution with customers and overall coordination with internal team and vendor group. New England Regional Employee Assistance Program Coordinator with focus on benefits administration, employee coaching and peer mediation.
Owner of Northern Vermont Region for in-store merchandising and marketing for local and national brands. Developed local training procedures for team onboarding and process guidance. Client examples: Kraft, Nabisco, Duracell.
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Resume Overview
School Attended
- Humboldt State University
- University of Canterbury
Job Titles Held:
- Application Development Analyst
- Dual role: Customer Service Director / Employee Assistance Coordinator
- Field Manager
Degrees
- Bachelor of Arts
- Academic Development
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