Application Developer and Support Analyst Resume Example

· Responsible for change management of the AT&T e-commerce applications from development to production.

· For day-to-day tier 2 production support issues involve in assisting the operations support team in deploying code to the production servers and resolving issues identified in pre-production environment.

· Resolving customer support calls, onsite remedial maintenance, testing new software and working with developers to resolve problems, working on projects and system administration to include system backups, preventive maintenance service

· Troubleshooting and Maintenance of Oracle WebLogic server

· Deployment of new network elements into production environment.

· Updating of configuration files.

· Ticket Management using Webtrax, BMC Remedy (TM, CM) and QC

· Web Servers and Managed server maintenance.

· Scripting for jobs scheduling with TWS.

· Handling and managing Application Servers.

· Handling major issues and outage calls.

· Written shell script for the manual connection check of various managed application servers.

· Scripts for generating reports.

· Scripts for various alerts and triggers in production support environment.

· 4 -5 shell scripts for application monitoring purpose

· Maintaining Deployment and Environment Management Team.

· Configuring SSL in Apache and WebLogic servers.

· Coordination for Release Management, Configuration Management & Application support to Operations.

· Written shell script for pushing branched static content to environments.

· 24X7 on call Support on release activities for all developers, QA, UAT and Production team.

· Worked on configuration management tools like BMC Remedy which deals with AOTS TM and CM (Application open ticketing system for trouble management and change management)

· Expertise in working with Tivoli Workload Scheduler (TWS).

· Worked on monitoring tools like Introscope, experience on working on client facing activities.

· Installed and Configured WebLogic servers in UNIX, Solaris environment.

· Wrote shell scripts to take the automatic backup of files and uploading to remote server.

· Installed and Configured Security Services like SSH, SSL.

· Used Admin Tool for adding and managing new users, groups and software.

· Created Bash shell scripts to automate cron jobs and system maintenance.

· Worked with the Oracle DBA team for the configuration of file systems

· Monitored server and application performance & tuning.

· Run Shell scripts to automate any job flows as required.

· Communicate with data center teams as required.

· Worked with process documentation and process documentation tools (such as Visio) experience with Unix system administration and TCP/IP networking Experience using Java, J2EE, XML, SQL and Shell/Perl Scripting in a UNIX environment.

· Worked in configuring WebLogic servers in a Cluster solution for High Availability, Load balancing and fail over support.

· Worked on BMC Remedy Ticketing system, to open CRQ and Work Orders. Also worked on webtrax Ticketing system, to open work request.

· Worked on Shell scripting to notify alerts during emergency, Monitored application server performance.

· Strong knowledge and working experience on Optimization and performance tuning techniques.

· Worked closely with development and testing teams to implement fixes in Testing and Production environments.

· Performed WebLogic upgrades and patching as they come from Oracle with the special procedures as required for security.