application analyst resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Accurate Applications Analyst proficient in designing and building new applications and modules to accommodate business requirements. A methodical and competent professional with EPIC optimization and troubleshooting expertise. Eager to apply these talents and a superior work ethic to a new position.

  • Clinical Applications
  • Business Application Testing
  • Application Development and Implementation
  • Requirements Specifications
  • Program Testing Software
  • Test Plan Execution
  • SQL Application
  • Change Management Process
  • Client Needs Assessment
  • Troubleshooting and Resolution
  • Status Updates
  • Customer Billing
MTI College Sacramento, CA Expected in 10/2008 Associate of Science : Office Administration - GPA :
  • Certified EPIC Professional Billing
  • Certified EPIC Claims
Work History
Truist Financial Corporation - Application Analyst
Riverdale, GA, 04/2008 - Current
  • PB Epic Certified; Providers, Cash Management, Departments, Procedure Codes, Cash Drawers, Deposit Reconciliation,
  • PB Epic Claims Certified; creating an maintaining claim edit rules for both Commercial and Government payers, Creating formats for HCFA and UB claims
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Supported daily operations and system maintenance procedures.
  • Performed troubleshooting, maintenance and optimization of EPIC.
  • Created and provided training to new employees
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Applied knowledge of application components in conjunction with query tools to achieve business objectives.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
Ascension Health - Patient Accounts Representative
Hinsdale, IL, 04/2007 - 04/2008
  • Processed client payments and updated accounts.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Proposed available products and solutions to meet diverse requirements.
  • Entered client details and notes into system for interdepartmental access and review.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Tri-City Medical Center - HMO/PPO Medical Biller
Oceanside, CA, 10/2002 - 04/2007
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Posted payments and collections on regular basis.
  • Filed and updated patient information and medical records.
  • Collected payments and applied to patient accounts.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Adhered to established standards to safeguard patients' health information.
  • Delivered timely and accurate charge submissions.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Liaised between patients, insurance companies and billing office.
  • Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
  • Posted surgical charges for practice providers.
Timberlake Pediatrics - Back Office Medical Assistant
City, STATE, 10/2000 - 10/2002
  • Ordered prescription refills on behalf of existing office patients.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Cross-trained in front-office procedures to back up reception staff.
  • Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
  • Helped nurses and doctors with patient procedures such as Circumcisions examinations.
  • Managing inventory and restocking examination rooms and stations.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Spanish :
Native or Bilingual
Negotiated :

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • MTI College

Job Titles Held:

  • Application Analyst
  • Patient Accounts Representative
  • HMO/PPO Medical Biller
  • Back Office Medical Assistant


  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: