Application Analyst resume example with 13+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Accurate Applications Analyst proficient in designing and building new applications and modules to accommodate business requirements. A methodical and competent professional with software optimization and troubleshooting expertise. Eager to apply these talents and a superior work ethic to a new position.
Skills
Application Analysis
Complex problem-solving
Product development
Application development
Computer proficiency
Troubleshooting
Good telephone etiquette
Organization and Time management
Adaptability
Critical thinking
Detail-oriented
Work History
7/1/15 to CurrentApplication AnalystExact Sciences | Trier, DE,
Documented up to 50 client issues and processes of resolution weekly.
Supported daily operations and system maintenance procedures, including system performance and reliability testing.
Performed troubleshooting, maintenance and optimization of ATM and debit card applications.
Boosted information sharing by enhancing interfaces between computer systems.
Collaborated closely with upper management to drive strategy through development and implementation of new processes.
Documented procedures and business processes and shared information with appropriate stakeholders.
Developed flowcharts and diagrams to describe and lay out logical operational steps.
Oversaw installation of software programs and hardware systems to meet FDA requirements.
Resolved malfunctions with systems and programs through troubleshooting.
Improved online account opening system by adding new features and infrastructure
Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Evaluated and adopted new technologies to address changing industry needs.
Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
Guided various aspects of acquisition process, including due diligence, contracting and valuation.
Enhanced and reconstructed computer systems resulting in 20% increased efficiency for business end-users
01/13 to 7/1/15Application SpecialistEcolab Inc. | Soldotna, AK,
Documented clients' issues and processes of resolution.
Created manuals and published guidelines for proper use of systems.
Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
Enhanced and reconstructed computer systems resulting in 10% increased efficiency for business end-users
8/13/07 to 01/13Adjustment SpecialistFirst Merchants Corporation | City, STATE,
Collected and tracked evidence in support of legal processes.
Conducted thorough property investigations to identify and classify damages for customer claims.
Addressed average of 30 customer inquiries and complaints each week.
Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
Followed up with customers on unresolved issues.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Resolved problems, improved operations and provided exceptional service.
Professionally negotiated and dealt with taxpayers in confrontational situations.
Analyzed variations in complex tests, experiments and procedures to produce research data.
Streamlined research processes to meet tight deadlines for multiple projects.
Education
Expected in 06/High School Diploma | Daleville Jr-Sr High School, Daleville, INGPA:
Skills
Application Analysis
Complex problem-solving
Product development
Application development
Computer proficiency
Troubleshooting
Good telephone etiquette
Organization and Time management
Adaptability
Critical thinking
Detail-oriented
Work History
7/1/15 to CurrentApplication AnalystFirst Merchants Corporation | Daleville, IN
Documented up to 50 client issues and processes of resolution weekly.
Supported daily operations and system maintenance procedures, including system performance and reliability testing.
Performed troubleshooting, maintenance and optimization of ATM and debit card applications.
Boosted information sharing by enhancing interfaces between computer systems.
Collaborated closely with upper management to drive strategy through development and implementation of new processes.
Documented procedures and business processes and shared information with appropriate stakeholders.
Developed flowcharts and diagrams to describe and lay out logical operational steps.
Oversaw installation of software programs and hardware systems to meet FDA requirements.
Resolved malfunctions with systems and programs through troubleshooting.
Improved online account opening system by adding new features and infrastructure
Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Evaluated and adopted new technologies to address changing industry needs.
Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
Guided various aspects of acquisition process, including due diligence, contracting and valuation.
Enhanced and reconstructed computer systems resulting in 20% increased efficiency for business end-users
01/13 to 7/1/15Application SpecialistFirst Merchants Corporation | Daleville, IN
Documented clients' issues and processes of resolution.
Created manuals and published guidelines for proper use of systems.
Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
Enhanced and reconstructed computer systems resulting in 10% increased efficiency for business end-users
8/13/07 to 01/13Adjustment SpecialistFirst Merchants Corporation | Daleville, IN
Collected and tracked evidence in support of legal processes.
Conducted thorough property investigations to identify and classify damages for customer claims.
Addressed average of 30 customer inquiries and complaints each week.
Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members.
Followed up with customers on unresolved issues.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Resolved problems, improved operations and provided exceptional service.
Professionally negotiated and dealt with taxpayers in confrontational situations.
Analyzed variations in complex tests, experiments and procedures to produce research data.
Streamlined research processes to meet tight deadlines for multiple projects.
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