application analyst resume example with 15+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Experienced and Enthusiastic EMR Applications Analyst with over 9 years' experience in the Healthcare field. Proficient in configuring, building and maintaining new applications and modules to accommodate business requirements while also tracking/troubleshooting application defects and providing swift solutions. Consistently recognized for performance excellence and contributions to the company with an excellent reputation for resolving problems and end user satisfaction.

  • Application Analysis
  • Application development
  • Application training
  • Application optimization
  • Complex problem-solving
  • Computer proficiency
  • Self-motivated professional
  • Critical thinking
  • Customer Service
  • Good listening skills
University of New Orleans New Orleans, LA Expected in 08/2008 Bachelor of Arts : - GPA :
Delgado Community College New Orleans, LA Expected in 05/2005 Associate of Science : Nutrition - GPA :
Work History
Old National Bank - Application Analyst
Il, IL, 09/2011 - Current
  • Supported daily operations and system maintenance procedures, including system performance and reliability testing.
  • Performed troubleshooting, maintenance and optimization of EMR applications.
  • Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
  • Documented clients' issues and processes of resolution.
  • Trained staff and users to work with EMR computer systems and programs.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes that consistently decreased costs anywhere from 10-20%.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
  • Assessed business needs and problem areas to create focused solutions
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Investigated and addressed EMR system issues to enhance usability and improve functionality.
  • Delivered in-depth training, imparting knowledge of best practices for protecting data and minimizing errors.
  • Oversaw installation of software programs and hardware systems to meet regulatory requirements.
  • Improved EMR by adding new features and infrastructure
  • Boosted information sharing by enhancing interfaces between computer systems.
  • Mapped processes to holistically examine business flow and identify improvement opportunities.
  • Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
  • Collaborated with team of developers, architects and analysts in delivering technical requirements and testing for implemented functionalities
Radnet - Patient Service Representative Team Lead
Ozone Park, NY, 10/2009 - 09/2011
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Ran credit card batches and balanced deposits on daily basis.
  • Documented and managed patient information using Practice Management system.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
Indian Health Service - Nutritionist
White Earth, MN, 06/2005 - 10/2009
  • Assessed clients' nutritional and health statuses to prescribe appropriate eating and exercise plans.
  • Collaborated with physicians and healthcare personnel to determine nutritional needs and diet restrictions of clients.
  • Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
  • Partnered with interdisciplinary care team to address resident nutrition programs.
  • Organized and planned medical nutrition therapy for 300 patients and residents.

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Resume Overview

School Attended

  • University of New Orleans
  • Delgado Community College

Job Titles Held:

  • Application Analyst
  • Patient Service Representative Team Lead
  • Nutritionist


  • Bachelor of Arts
  • Associate of Science

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