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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Proficient at building positive relationships with new and existing customers by offering superior customer service. Focused on having high integrity, strong work ethic, and being a team player with all types of personalities.

Skills
  • Strategy development
  • Customer service
  • Mentorship and coaching
  • Problem solving
  • Needs analysis
  • Content marketing
  • Innovative thinking
  • Organizing teams
  • Interpersonal relationships
  • Social media coordination
  • Proficent in MS office, Google Suite, Mac OS X operating systems, ProPresenter, & Pushpay integration in church apps/websites
Work History
Apple Technical Expert, 07/2017 to 04/2019
Apple Inc.City, STATE,
  • Worked with management to propose and implement proactive customer service solutions
  • Verified data integrity and accuracy
  • Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs
  • Communicated effectively with groups of customers and employees to recommend solutions to various problems
  • Secured client retention by driving service and product benefits, features, and recommendations around clients' needs
  • Resolved customer issues in a timely manner while complying with company standards
  • Performed initial client assessment and analysis to begin research process
Youth Pastor, 07/2014 to 07/2016
Clearview Foursquare ChurchCity, STATE,
  • Supervised youth, pastoral care, and older adult ministry programs
  • Delivered compassionate pastoral care to community and leading worship services, ordinances, funerals and weddings
  • Oversaw administration and management of all areas of ministry
  • Coordinated and spearheaded programs to increase church members’ service throughout community
  • Prepared weekly written and oral reports about community service programs
  • Scheduled and managed teams of youth volunteers
  • Oversaw youth ministry budget and tracked all expenses
  • Planned weekly groups as well as special events and overnight retreats
  • Raised congregational awareness of needs and contributions of youth to church life and operations
  • Provided spiritual and administrative leadership to church, including managing daily operations, developing and administering an annual budget, and planning services
Apple Sales Specialist, 01/2014 to 01/2016
Apple IncCity, STATE,
  • Welcomed customers into the store and helped them experience Apple's technology
  • Educated customers about the brand to incite excitement about the company's mission and values
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction and desired results
  • Mentored new sales associates to contribute to the store's positive culture
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
Youth & Young Adults Director, 03/2010 to 08/2013
His Place Community ChurchCity, STATE,
  • Identified service gaps and located needed resources for individuals, including housing, work placement, and other support
  • Collaborated on program operations with senior pastor, including offering feedback from participants and improvement recommendations
  • Designed content and outlined a year of programing and scheduling
  • Created youth website and social media sites for church accounts
  • Developed a young adults ministry from the ground up. Reaching 75 people in consistent weekly attendance
  • Trained my lead volunteers to speak and lead the ministry in my absence
  • Led volunteer groups of over 30+ volunteers weekly
  • Worked with attendees  to improve life choices and maximize benefits of programs
  • Spoke with youth and adult groups to encourage community engagement and program outreach
  • Accomplish all the above goals while falling within the monthly and annual budget
Education
Associate of Arts: Music Business, Expected in Current
Greenville College - 315 E College Ave, Greenville, IL 62246
GPA:
Certificate : Leadership Development, Expected in 2017
Mosaic Leadership College - 7107 Hollywood Blvd, CA 90046
GPA:
Certifications

Apple Inc. Technical Specialist Training Certificate 2016

Apple Inc. Technical Expert Training Certificate 2017

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Resume Overview

School Attended

  • Greenville College
  • Mosaic Leadership College

Job Titles Held:

  • Apple Technical Expert
  • Youth Pastor
  • Apple Sales Specialist
  • Youth & Young Adults Director

Degrees

  • Associate of Arts
  • Certificate

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