Results-focused Business Administration with strength in Customer Service, Communications, Ethics, Accounting, Medical Office Administration, Transcription, data entry, and Leadership and Quality Control. Proactive leader with strengths in communication and collaboration. Proficient in leveraging Customer Service and Performance Adherence knowledge to promote Optimal Performance Compliance. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Database documentation
Policy development
Vendor management
Resource planning
Planning production
Project management
Quality control
Logistics oversight
Staff training and development
Profit and loss management
Staff development and oversight
Customs compliance
Purchasing management
Mentoring and training
Transportation management systems
Cost control and tracking
Project planning and scheduling
Experience
06/2021 to Current
Apple RCC Mac Expert SupervisorMarco's Pizza – La Porte, IN,
Created and enforced policies and procedures for entire logistics team.
Established strategies to address changing market environments and Internet technology.
Managed day-to-day logistics operations, including monitoring incoming deliveries and overseeing Team Specialist Performance.
Assessed needs and allocated resources to meet demand.
Supervised staff of 20 in daily activities, delivering continuous training and coaching to bolster each employee�s skill set.
Analyzed operational performance and implemented plans to attain organizational and financial goals.
04/2021 to Current
RCC Mac ExpertTeleperformance USA – City, STATE,
Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features.
Provided excellent customer service, asking questions and holding friendly conversations to identify optimal products and services through pleasant discourse.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
03/2020 to 12/2020
Assistant ManagerFamily Dollar – City, STATE,
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Developed training, assessment and performance monitoring programs to coach and mentor employees.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Oversaw team development according to industry service standards to further customer loyalty.
Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Enhanced sales by implementing merchandising and promotional improvements.
Supported sales management initiatives to optimize business development.
Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Education and Training
Expected in 2011
Associate of Science: Business Administration And Management Mountain State College - Parkersburg, WV GPA:
Expected in 10/2012
Associate of Applied Science: Medical Transcription Mountain State College - Parkersburg, WV GPA:
Activities and Honors
Member, Golden Girls National Honor Society. Secretarial functions performed during meeting, when enrolled
Certifications
Commissioned Notary Public, Prince George's County, State of Maryland Commission Expires February 08,2025
Ordained Minister, USA - 2021. Clergy Member Ordained and able to legally perform Weddings, Baptism, Funerals, and any other function.
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