My objective remains the same at every job I approach, it stands
as a building has a foundation and stands tall without movement.
That objective is to provide the company with my best of the best
& apply the skills and abilities I have obtained over the years. To
provide excellent service to keep the business going without
neglecting clients or customers. By also being a team player
and getting the goals met by the business and for the business. I'm
a hard worker and I look for my opportunity to move up in the
companies I've worked for which will be the same everywhere.
I'm motivated & positive to give the customer's the best
Apple At Home Advisor03/2017
to Current Conduent – Telecommute
Managed call flow and responded to technical support needs of customers.
Reviewed technical documentation and procedures.
Defined and documented technical best practices.
Identified and solved technical issues with a variety of diagnostic tools.
Provided on-call support for critical issues.
Escalation Support Agent02/2014
to 02/2016 AT&T SOS Arris Formally Known As Pace – 14289 Bulverde Rd,
San Antonio TX 78247
I started out as a Tier 1 or ICM Level 1 Agent, I had my mindset
to move up since I started at this job, so I worked hard and got
promoted at the end of July to SOS Escalation Support Agent.
We handled more of the complex issues and the repeat callers
We managed several systems within AT&T
to make sure that the customer was able to get a resolution the
first time around.
Customer service as well played a part of this
Part of the on call duties were providing empathy,
advocating, and resolving the customers issues successfully.
this job, the account was for the AT&T Uverse Product.
to 01/2014 Walmart – 1515 N Loop 1604 E, San Antonio,
Handled inventory for the store and
replenishing merchandise and helped customers find
different brand names or there favorite products that fit there
Cleaned and organized the store, including the checkout desk and displays.
to 07/2013 Krippco Landscaping – 7675 FM482, New Braunfels,
Maintained customers lawns and landscaping.
Edged, and cleaned up the customer's lawns.
High School Diploma: 2012MacArthur High School-
Associate of Arts: Information Technology with Network Support CertificateCurrentThe University Of Phoenix-