Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
My objective remains the same at every job I approach, it stands
as a building has a foundation and stands tall without movement.
That objective is to provide the company with my best of the best
& apply the skills and abilities I have obtained over the years. To
provide excellent service to keep the business going without
neglecting clients or customers. By also being a team player
and getting the goals met by the business and for the business. I'm
a hard worker and I look for my opportunity to move up in the
companies I've worked for which will be the same everywhere.
I'm motivated & positive to give the customer's the best
experience.
02/2017 to Current Apple At Home Advisor Cigna – Minneapolis, ,
- Managed call flow and responded to technical support needs of customers.
- Reviewed technical documentation and procedures.
- Defined and documented technical best practices.
- Identified and solved technical issues with a variety of diagnostic tools.
- Provided on-call support for critical issues.
01/2014 to 01/2016 Escalation Support Agent Marriott Vacations Worldwide – Lihue, HI,
- I started out as a Tier 1 or ICM Level 1 Agent, I had my mindset
to move up since I started at this job, so I worked hard and got
promoted at the end of July to SOS Escalation Support Agent.
- We handled more of the complex issues and the repeat callers
without resolutions.
- We managed several systems within AT&T
to make sure that the customer was able to get a resolution the
first time around.
- Customer service as well played a part of this
job.
- Part of the on call duties were providing empathy,
advocating, and resolving the customers issues successfully.
- On
this job, the account was for the AT&T Uverse Product.
09/2013 to 2014 Stocker Walmart – City, STATE,
- Handled inventory for the store and
replenishing merchandise and helped customers find
different brand names or there favorite products that fit there
needs.
- Cleaned and organized the store, including the checkout desk and displays.
03/2012 to 06/2013 Maintenance Krippco Landscaping – City, STATE,
- Maintained customers lawns and landscaping.
- Trimmed, Mowed,
Edged, and cleaned up the customer's lawns.
Expected in 2012 High School Diploma:
MacArthur High School - San Antonio, TX
GPA:
Expected in Current Associate of Arts: Information Technology with Network Support Certificate
The University Of Phoenix - ,
GPA:
- Analytical and critical thinker
- Customer service expert
- Fast learner
- Exceptional communication skills
- Adheres to customer service procedures
- Skilled in call center operations
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