Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
My objective remains the same at every job I approach, it stands as a building has a foundation and stands tall without movement. That objective is to provide the company with my best of the best & apply the skills and abilities I have obtained over the years. To provide excellent service to keep the business going without neglecting clients or customers. By also being a team player and getting the goals met by the business and for the business. I'm a hard worker and I look for my opportunity to move up in the companies I've worked for which will be the same everywhere. I'm motivated & positive to give the customer's the best experience.
Work History
02/2017 to Current
Apple At Home Advisor Cigna Minneapolis, ,
  • Managed call flow and responded to technical support needs of customers.
  • Reviewed technical documentation and procedures.
  • Defined and documented technical best practices.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Provided on-call support for critical issues.
01/2014 to 01/2016
Escalation Support Agent Marriott Vacations Worldwide Lihue, HI,
  • I started out as a Tier 1 or ICM Level 1 Agent, I had my mindset to move up since I started at this job, so I worked hard and got promoted at the end of July to SOS Escalation Support Agent.
  • We handled more of the complex issues and the repeat callers without resolutions.
  • We managed several systems within AT&T to make sure that the customer was able to get a resolution the first time around.
  • Customer service as well played a part of this job.
  • Part of the on call duties were providing empathy, advocating, and resolving the customers issues successfully.
  • On this job, the account was for the AT&T Uverse Product.
09/2013 to 2014
Stocker Walmart City, STATE,
  • Handled inventory for the store and replenishing merchandise and helped customers find different brand names or there favorite products that fit there needs.
  • Cleaned and organized the store, including the checkout desk and displays.
03/2012 to 06/2013
Maintenance Krippco Landscaping City, STATE,
  • Maintained customers lawns and landscaping.
  • Trimmed, Mowed, Edged, and cleaned up the customer's lawns.
Expected in 2012
High School Diploma:
MacArthur High School - San Antonio, TX

Expected in Current
Associate of Arts: Information Technology with Network Support Certificate
The University Of Phoenix - ,
  • Analytical and critical thinker
  • Customer service expert
  • Fast learner
  • Exceptional communication skills
  • Adheres to customer service procedures
  • Skilled in call center operations

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School Attended

  • MacArthur High School
  • The University Of Phoenix

Job Titles Held:

  • Apple At Home Advisor
  • Escalation Support Agent
  • Stocker
  • Maintenance


  • High School Diploma
  • Associate of Arts

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