, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Entry level leasing consultant who has a passion for helping and serving people.
Skills
Ability to work with little to no supervision while preforming duties
Excellent customer service skills
Excellent communication skills
Effective organization and time management skills
Able to explain, guide and walk through over the phone
Work History
12/2019 to CurrentApartment Leasing ConsultantAmli Residential | Littleton, CO,
Distributed and followed up on tenant renewal notices.
Resolved conflicts between tenants regarding noise, encroachments and parking.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
General office work
Kept up with residents files to make sure all documentation had been received and up to date in order to coincide with ledger and leasing agreement
Called prospects on interest list
Kept track of move ins/ move outs and did necessary paperwork for this
Scanned checks, money orders and vouchers
Made flyers and notices
Submitted work orders and filed them when they were completed
Promoted unoccupied units through various media and advertising outlets
Answered questions about area around property. (i.e. markets, department stores, restaurants, hospitals and clinics near property)
Helped clients find leases to suit all kinds of needs such as handicapped access, pet-friendly locations and one-story configurations.
Contracted maintenance workers based on tenant needs and emergencies, acting quickly to maintain tenant satisfaction.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
09/2016 to 03/2020SupervisorRepublic Steel | Lorain, OH,
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Maintained compliance with company policies, objectives and communication goals.
Monitored workshop work flow for 9 employees.
Communicated daily with HR and our home office
Analyzed sales per hour and product revenue
Set goals and deadlines
Filled out and filed new hire paperwork
Conducted interviews with my manager
Complied with plans and vision of company for special occasions, holidays and as needed
Helped resolve employee issues and duties
Handled returns and exchanges
09/2012 to 05/2016WaitressTraditions Spirits | Sulphur, OK,
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Checked identification to enforce age regulations for alcoholic beverages.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Upsold specialty items, wine selections and desserts to increase overall sales and exceed targets.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Prepared beverages and filled food orders for customers.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Modified orders to customers liking
Provided excellent customer service
Had several positive yelp reviews during the time I was there.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Expected in High School Diploma | Eisenhower Senior High School, Rialto, CAGPA:
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