Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Entry level leasing consultant who has a passion for helping and serving people.

  • Ability to work with little to no supervision while preforming duties
  • Excellent customer service skills
  • Excellent communication skills
  • Effective organization and time management skills
  • Able to explain, guide and walk through over the phone
Work History
12/2019 to Current Apartment Leasing Consultant Amli Residential | Littleton, CO,
  • Distributed and followed up on tenant renewal notices.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • General office work
  • Kept up with residents files to make sure all documentation had been received and up to date in order to coincide with ledger and leasing agreement
  • Called prospects on interest list
  • Kept track of move ins/ move outs and did necessary paperwork for this
  • Scanned checks, money orders and vouchers
  • Made flyers and notices
  • Submitted work orders and filed them when they were completed
  • Promoted unoccupied units through various media and advertising outlets
  • Answered questions about area around property. (i.e. markets, department stores, restaurants, hospitals and clinics near property)
  • Helped clients find leases to suit all kinds of needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Contracted maintenance workers based on tenant needs and emergencies, acting quickly to maintain tenant satisfaction.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
09/2016 to 03/2020 Supervisor Republic Steel | Lorain, OH,
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands.
  • Maintained compliance with company policies, objectives and communication goals.
  • Monitored workshop work flow for 9 employees.
  • Communicated daily with HR and our home office
  • Analyzed sales per hour and product revenue
  • Set goals and deadlines
  • Filled out and filed new hire paperwork
  • Conducted interviews with my manager
  • Complied with plans and vision of company for special occasions, holidays and as needed
  • Helped resolve employee issues and duties
  • Handled returns and exchanges

09/2012 to 05/2016 Waitress Traditions Spirits | Sulphur, OK,
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Upsold specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Prepared beverages and filled food orders for customers.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Modified orders to customers liking
  • Provided excellent customer service
  • Had several positive yelp reviews during the time I was there.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Expected in High School Diploma | Eisenhower Senior High School, Rialto, CA GPA:

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School Attended

  • Eisenhower Senior High School

Job Titles Held:

  • Apartment Leasing Consultant
  • Supervisor
  • Waitress


  • High School Diploma

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