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apartment leasing consultant resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Business partnerships
  • Sales and marketing aptitude
  • Record keeping
  • Application processing
  • Property tours
  • Sales and marketing
  • Fair housing mandates
  • Multi-family property management
  • People skills
  • Superb time management
  • Verbal/written communication(English and Spanish)
  • Documentation and recordkeeping
  • Team player mentality
  • Customer- and service-oriented
  • Sales expertise
  • Listening skills
  • Reliable and punctual
Education and Training
Institute Technologic Guayama, Puerto Rico, Expected in 05/2005 ā€“ ā€“ Associate : Accountanting - GPA :
Serbia's School of Beauty Culture Guayama, PR Expected in 05/2002 ā€“ ā€“ Certificate : Cosmetology - GPA :
Instituto De Banca Y Comercio - Guayama Guayama, PR, Expected in 05/2001 ā€“ ā€“ Certificate : Medical Office Typist - GPA :
Experience
Monarch Investment And Management Group - Apartment Leasing Consultant
Grand Rapids, MI, 09/2016 - Current
  • Responded quickly to concerns regarding community from prospective and current residents.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Conducted background checks on applicants.
  • Detailed application requirements and answered questions from prospective tenants.
  • Checked rental eligibility by following company's verification process.
Petco - Property Manager/Apartment Leasing Consultant
Mchenry, IL, 06/2011 - 05/2016
  • Supervised teams of 3 people with focus on increasing efficiency.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Automated office operations, managing client correspondence, record tracking, and data communications.
  • Updated resident accounts with latest personal information and recent payments.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Controlled quality assurance practices by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Detailed application requirements and answered questions from prospective tenants.
  • Maintained accurate records of correspondence with and from tenants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Received rent payments and tracked transactions in accounting software.
  • Checked rental eligibility by following company's verification process.
  • Coordinated maintenance and repair requests and contacted contractors.
  • Created and maintained newsletter to keep residents aware of upcoming events and activities.
Michaels Stores - Cashier/Sales Associate
Frankfort, KY, 06/2010 - 05/2011
  • Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
  • Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
  • Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Maintained clean, orderly and well-stocked register area.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Kept store presentable with regular cleaning and organization.
  • Processed customer purchases and returns via cash and credit card.
  • Built relationships with repeat customers to encourage loyalty.
  • Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
  • Counted cash at end of shift and prepared bank deposits.
  • Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
  • Met all physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
  • Modeled customer service best practices to team members to promote positive guest experiences.
  • Recommended companion items to increase sales and revenue.
Kmart, Sears Holding - Sales Floor Team Member
City, STATE, 03/2009 - 05/2010
  • Prepared products by adding tags and readying pallets for restocking.
  • Checked out customers by processing payments and bagging items.
  • Updated signage to reflect current pricing and promote target merchandise.
  • Reviewed planograms and end cap placements to properly merchandise items.
  • Maintained current and accurate inventory by completing daily cycle counts and monthly audits.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.

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Resume Overview

School Attended

  • Institute Technologic
  • Serbia's School of Beauty Culture
  • Instituto De Banca Y Comercio - Guayama

Job Titles Held:

  • Apartment Leasing Consultant
  • Property Manager/Apartment Leasing Consultant
  • Cashier/Sales Associate
  • Sales Floor Team Member

Degrees

  • Associate
  • Certificate
  • Certificate

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

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