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apartment leasing consultant resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities. Passionate individual with 4 plus years of experience in Leasing Consultant role. Enthusiastic about taking on new challenges and delivering exemplary customer service.

Skills
  • Business partnerships
  • Sales and marketing aptitude
  • Background checks
  • Event planning
  • Record keeping
  • Property amenities
  • Application processing
  • Corporate policies and procedures
  • Lease file audits
  • Property tours
  • Recruitment and marketing techniques
  • Knowledge of leasing and market conditions
  • Sales and marketing
  • Analytical
Experience
06/2020 to Current
Apartment Leasing Consultant Monarch Investment And Management Group Carlsbad, NM,
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Conducted background checks on applicants.
  • Detailed application requirements and answered questions from prospective tenants.
  • Maintained accurate records of correspondence with and from tenants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Tracked leads using CRM software and followed up with interested parties.
  • Received rent payments and tracked transactions in accounting software.
  • Checked rental eligibility by following company's verification process.
  • Created and maintained newsletter to keep residents aware of upcoming events and activities.
  • Increased occupancy through dynamic marketing initiatives.
  • Used conflict resolution skills to quickly resolve issues among residents.
01/2019 to 05/2020
Assistant Manager Wendy's Fort Lupton, CO,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Supported sales management initiatives to optimize business development.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
01/2013 to 02/2016
Apartment Leasing Consultant Monarch Investment And Management Group Cedar Rapids, IA,
  • Responded quickly to concerns regarding community from prospective and current residents.
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Increased occupancy through dynamic marketing initiatives.
  • Checked rental eligibility by following company's verification process.
  • Received rent payments and tracked transactions in accounting software.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Contacted and followed up with tenants on renewal notices.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Conducted background checks on applicants.
  • Detailed application requirements and answered questions from prospective tenants.
  • Created and maintained newsletter to keep residents aware of upcoming events and activities.
05/2008 to 06/2012
Auto Sales Representative Auto Smith Of Georgia City, STATE,
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Responded to inquiries from potential customers via email and telephone.
  • Showcased vehicle features and took customers on test drives in local area.
  • Managed sales negotiations and financing options.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Checked purchased vehicles at delivery time for damage and completed remaining preparations.
  • Adhered to standards of quality and service and industry regulations.
  • Tracked updates to vehicles, changing markets and customer purchasing trends.
  • Maximized used inventory quality by managing trade-ins and sourcing more desirable vehicles at auctions.
  • Consistently exceeded quotas by pursuing and closing sales.
  • Implemented strategic improvements to customer service policies and increased overall satisfaction ratings.
  • Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
  • Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
  • Answered customer emails and telephone requests for information.
  • Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
  • Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
  • Oversaw customer test drives and demonstrated standard and optional features.
  • Filled out paperwork to register vehicles and complete sales.
  • Met incoming customers at door to guide through showroom and sales lot.
  • Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
  • Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
  • Explained options and add-ons to increase customer knowledge and enhance profits per sale.
  • Brought in above-average sales revenue each month.
Education and Training
Expected in to to
Associate of Science: Computer Science
Gordon College - Barnesville, GA,
GPA:

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Resume Overview

School Attended

  • Gordon College

Job Titles Held:

  • Apartment Leasing Consultant
  • Assistant Manager
  • Apartment Leasing Consultant
  • Auto Sales Representative

Degrees

  • Associate of Science

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