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Apartment Leasing Consultant Resume Example

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APARTMENT LEASING CONSULTANT
Professional Summary

Positive and diligent professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Remains calm and professional in stressful environments. Efficiently oversee all operational aspects of apartment buildings, including building positive tenant relationships, managing office operations and coordinating maintenance.

Skills
  • Fair housing policies
  • Local market conditions
  • Prospecting assistance
  • Property Management
  • Appointment Setting
  • Product Knowledge
  • Staff Management
  • Payment processing
  • Property Inspections
  • Marketing and advertising
  • Administrative support
  • Customer service-focused
  • Affordable housing programs knowledge
  • MS Office
  • Problem resolution
  • Customer service
  • Communications
  • Business processes and procedures
  • Lease oversight
  • Property tours and inspections
  • Scheduling
  • Prospecting Clients
  • Maintenance requests
  • Telephone and email etiquette
  • Application verification
  • Relationship building and retention
  • Database Management
  • Leasing and sales
  • Tenant and eviction laws
  • Maintenance knowledge
  • First Aid/CPR
  • Organization
  • Relationship development
Work History
Apartment Leasing Consultant08/2019 to 03/2020
Affinity Property Management – Beaverton, OR
  • Distributed and followed up on tenant renewal notices.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Oversaw monthly collections of over $500 in funds, maintaining high payment rates by building positive relationships with tenants.
  • Held high approval rating and percentage of customer loyalty.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Collected rent and tracked resident payments and information in Yardi.
  • Kept meticulous records of all correspondence between management and tenants.
  • Validated rental eligibility by using Affinity Property Management's verification process.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Inspected properties before and after new tenant move-ins to efficiently schedule maintenance, cleaners and other professional services.
  • Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Contracted maintenance workers based on tenant needs and emergencies, acting quickly to maintain tenant satisfaction.
  • Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
  • Invited prospects to fill out application upon completion of property tour.
  • Escalated any major issues to property manager for immediate remediation.
  • Maintained long-term relationships with property owners and lending professionals to provide best-in-class leasing consultation.
  • Helped clients find leases to suit all kinds of needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Verified tenant incomes and other information before accepting lease applications, working closely with manager to maintain accuracy.
  • Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Analyzed and evaluated monthly and quarterly financial statements.
  • Maintained sufficient number of units market-ready at all times.
  • Coordinated appointments to show marketed properties.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Assistant Apartment Manager10/2009 to 06/2019
GMC Properties – Aloha, OR
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Established strong, professional relationships with Management, Maintenance and residents by promoting team collaboration and delivering exemplary service.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Coordinated appointments to show marketed properties.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Conducted move-out and move-in inspections to determine charges for damages and market readiness.
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
  • Utilized social media, CraigsList, banners and signs to advertise vacant apartments.
  • Managed property financial records by collecting rent from tenants and reconciling monthly accounts payable and receivable.
  • Prepared and processed lease and rental applications using Rent Manager.
Medical Front Office Receptionist11/2010 to 04/2013
Women's Healthcare Associates – Portland, OR
  • Enhanced office efficiency by handling 100+ callers per day.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Managed master calendar and scheduled appointments for 12 providers based on optimal patient loads and clinician availability.
  • Maintained current and accurate medical records for over 1500 patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Disseminated sensitive patient information in 25 languages and coordinated with translators to provide service to individuals from diverse backgrounds.
  • Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Completed clerical duties and tasks for clinic administration.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Carefully transcribed phone messages and relayed to appropriate personnel within 5 minutes of each call.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing coffee/tea cart.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
Front and Back Office Medical Assistant05/2006 to 05/2009
W. Michael Ryan, M.D. – Portland, OR
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Oriented and trained new staff on proper procedures and policies.
  • Used Logician to maintain and update over 500+ medical records.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Collected deductibles and copays to post money to patient accounts.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Submitted insurance claims and updated patients' insurance information.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information.
  • Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
  • Provided medical billing and coding duties.
  • Kept equipment operating by following operating instructions and troubleshooting any problems.
  • Attended required training, education and meetings.
  • Prepared and administered medications to alleviate patient symptoms.
  • Prepared and administered medications to alleviate patient symptoms.
  • Prepared initial patient charts for admission.
  • Obtained all prescribed laboratory testing.
  • Compiled necessary documents for surgical billing packages.
  • Obtained accurate medical histories from patients, highlighting critical information.
  • Verified appropriate lab couriers picked up collected lab specimens by checking paperwork.
  • Completed fluoroscopy exams and other special procedures.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to the Office Manager.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Taught patients about medications, procedures and care plan instructions.
  • Operated cardiac imaging and monitoring equipment.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Ordered and prepared reagents and supplies.
  • Offered age-appropriate patient care before, during and after exams.
  • Scheduled and accompanied clients to medical appointments.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Escorted patients to examination rooms.
  • Measured patient pulse oximetry.
  • Obtained pre- and post-treatment vital signs and weight.
  • Measured patient spirometry.
  • Ambulated, turned and positioned patients.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Assisted physicians in follow-through of care.
  • Submitted prescriptions to pharmacy via phone, fax or web.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Collected histories, vitals and current complaints via patient interviews.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
High School DiplomaEstherville Lincoln Central High School- Estherville, IA
Associate of Arts: Graphic DesignMt Hood Community College- Gresham, OR
Certificate: Medical AssistantConcorde Career College - Portland- Portland, OR
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Resume Overview

Companies Worked For:

  • Affinity Property Management
  • GMC Properties
  • Women's Healthcare Associates
  • W. Michael Ryan, M.D.

School Attended

  • Estherville Lincoln Central High School
  • Mt Hood Community College
  • Concorde Career College - Portland

Job Titles Held:

  • Apartment Leasing Consultant
  • Assistant Apartment Manager
  • Medical Front Office Receptionist
  • Front and Back Office Medical Assistant

Degrees

  • High School Diploma
    Associate of Arts : Graphic Design
    Certificate : Medical Assistant

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