LiveCareer-Resume

apartment leasing agent resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Sales expertise
  • Store opening and closing
  • Product promotions
  • Store Merchandising
  • Customer service
  • Customer Complaint Resolution
  • Product Knowledge
  • Visual Displays
  • Money handling abilities
  • Stocking and replenishing
  • Professional telephone demeanor
  • Creative problem solving
  • Attention To Detail
  • Excellent Customer Service Skills
  • Customer Experience
Education
West Monroe High School West Monroe, LA Expected in 05/2003 High School Diploma : - GPA :
Work History
Petco - Apartment Leasing Agent
Washington, UT, 12/2019 - 04/2020
  • Performed background checks on apartment applicants.
  • Kept meticulous records of all correspondence between management and tenants.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Escalated any major issues to property manager for immediate remediation.
  • Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
  • Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
  • Invited prospects to fill out application upon completion of property tour.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Verified tenant incomes and other information before accepting lease applications, working closely with manager to maintain accuracy.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
First Fidelity Bank - Clerk
Oklahoma City, OK, 04/2018 - 11/2019
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Educated customers on promotions to enhance sales.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Created and constructed product displays to attract customers to new products.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
Pizza Hut - Customer Service Representative / Server
City, STATE, 01/2017 - 01/2018
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Greeted and maintained relationships with regular customers.
  • Completed efficient table resets by wiping down surfaces and refilling condiments.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Sam's Southern Eatery - Assistant Manager
City, STATE, 05/2015 - 01/2017
  • Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
  • Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Coordinated and organized all restaurant inventory.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

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Resume Overview

School Attended

  • West Monroe High School

Job Titles Held:

  • Apartment Leasing Agent
  • Clerk
  • Customer Service Representative / Server
  • Assistant Manager

Degrees

  • High School Diploma

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