Apartment Leasing Agent Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Organized [Job Title] with dynamic customer service, [Skill] and [Skill] talents. Coordinates inspections, oversees conflict resolution, and delivers [Area of expertise]. Remains poised in stressful environments.

Outgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional known for having excellent issue resolution and follow-up to promote resident satisfaction. Highly skilled in task prioritization and [Skill].

  • Microsoft Office
Apartment Leasing Agent, 09/2020 to 01/2021
Liberty Tax ServiceSpringfield, MO,
  • Received rent payments and tracked these transactions in [Software].
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Developed strong, professional relationships with [Job title]s and residents by initiating collaboration and delivering exemplary service and engagement.
  • Inspected property every [Timeframe], took pictures and wrote reports regarding findings for submission to [Job title].
  • Created and maintained [Timeframe] newsletter to keep residents aware of upcoming events and activities.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Detailed application requirements and answered questions from prospective tenants.
  • Contacted and followed up with tenants on renewal notices.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses.
  • Responded quickly to concerns regarding community from prospective and current residents.
  • Inspected outside of property on [Timeframe] basis and immediately notified [Type] department to remedy issues and maintain curbside appeal.
  • Tracked all leads using [Software] and followed up with interested parties within [Timeframe].
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Coordinated and followed up on maintenance requests for residents.
  • Settled tenant conflicts effectively using [Technique] and [Skill].
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Used effective [Type] methods to quickly resolve issues among residents.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Maintained high customer approval rating as result of dynamic service, exemplary support and interpersonal communication.
  • Maintained accurate records of all correspondence with and from tenants.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Conducted background checks on applicants.
  • Increased occupancy from [Number]% to [Number]% through [Action] and.
  • Directed collection of more than $[Amount] in monthly income with consistently high payment rates.
  • Checked rental eligibility by following [Name of Company]'s verification process.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Negotiated with outside contractors to obtain reasonable fees for [Type] and [Type] work.
  • Planned and conducted [Type] meetings on [Timeframe] basis to enable residents to voice concerns and provide forum for issues to be addressed.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Coordinated maintenance and repair requests with [Type] department and contacted contractors for bid proposals.
SET EM FREE BAIL BONDS, 06/2019 to 12/2019
Front Desk PositionCity, STATE,
  • Paid bonds and submitted documents to court allowing defendants to be released from jail.
  • Secured bonds for defendants by processing payments.
  • Confirmed defendant appearance in court and tracked movements.
  • Performed background and credit checks on defendants to assess ability to repay bail bonds.
  • Tracked, detained and brought suspects to authorities for failures to appear in court.
  • Gave workshop and other group presentations to inform students of options and educate on financial aid process.
  • Audited student files to confirm accuracy and completion according to defined guidelines.
  • Used [Software Program] to track award notices.
Tax Preparer, 11/2018 to 03/2019
Front Desk PositionCity, STATE,
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
  • Finalized and processed paperwork with local, state and federal government authorities.
  • Uncovered eligibility for [Type] credit, helping client save $[Amount].
  • Helped clients integrate new tax software with accounting software.
  • Responded to state and federal tax notices by preparing written responses or tax return amendments.
  • Applied federal and state government regulations to prepare accurate and compliant tax returns for clients in [Industry].
  • Corresponded with applicable tax departments regarding customer requirements and issues.
  • Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
Education and Training
GED: , Expected in 06/2014
Garland High School - Garland, TX

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School Attended
  • Garland High School
Job Titles Held:
  • Apartment Leasing Agent
  • Tax Preparer
  • GED

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