Motivated, hard working, and friendly retail sales professional with 8+ years experience in retail sales and exceptional customer service.
Confident, comfortable, and persuasive with a strong understanding of the sales process, including but not limited to, engaging customers, suggestive and upselling, and sharing product knowledge to ensure complete customer satisfaction.
Organized, team player; easily maintaining multiple responsibilities with a positive attitude and fierce determination.
Adept in POS systems, visual merchandising, inventory, product placement, store maintenance, meeting and exceeding sales goals, both individually and as a team.
Seeking to maintain a position with a company that offers opportunities to advance and learn new industry trends and changing customer needs and desires.
Skills
Courteous with strong service mindset
Team-oriented and cooperative
Extensive customer service and sales expertise
POS systems, PCI, Monetary transactions
Merchandising - upselling, inventory, sales and promotions
Product Knowledge
Professional telephone demeanor
Creative problem solving
Work History
Sales Associate, 10/2021 to 03/2022 Corizon Health, Inc. – Jackson, MI,
Provided positive first impressions to welcome existing, new and potential customers.
Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
Inspected floor displays, noted missing items and immediately replenished merchandise.
Educated customers on promotions to enhance sales.
Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Stayed current on available products, store promotions and customer service policies to better shoppers.
Increased sales by offering advice on purchases and promoting additional products.
Answered customer questions about sizing, accessories and merchandise care.
Performed background checks on apartment applicants.
Kept meticulous records of all correspondence between management and tenants.
Responded to requests and scheduled appointments for property showings.
Invited prospects to fill out application upon completion of property tour.
Verified tenant incomes and other information before accepting lease applications, working closely with manager to maintain accuracy.
Distributed and followed up on tenant renewal notices.
Sales Associate, 04/2018 to 11/2019 Pizza Hut – City, STATE,
Provided positive first impressions to welcome existing, new and potential customers.
Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
Inspected floor displays, noted missing items and immediately replenished merchandise.
Educated customers on promotions to enhance sales.
Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Stayed current on available products, store promotions and customer service policies to better shoppers.
Increased sales by offering advice on purchases and promoting additional products.
Answered customer questions about sizing, accessories and merchandise care.
Customer Service Representative / Server, 01/2017 to 01/2018 Sam's Southern Eatery – City, STATE,
Answered customer telephone calls promptly to avoid on-hold wait times.
Educated customers on promotions to enhance sales.
Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
Organized and replenished supplies at food stations to optimize team performance.
Greeted and maintained relationships with regular customers.
Completed efficient table resets by wiping down surfaces and refilling condiments.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Kept register accurate through correct billing, payment processing and cash management practices.
Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Assistant Manager, 05/2015 to 01/2017 Company Name – City, State,
Supervised all areas of restaurant to keep it clean and well-maintained.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Verified prepared food met all standards for quality and quantity before serving to customers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
GED: , Expected in West Monroe High School - West Monroe, LA GPA:
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