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Animal Shelter Volunteer Resume Example

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Kathryn
Mercer
Professional Summary

History of delivering exceptional care to animals in shelter kennel environments. Passionate about promoting health and optimal wellness by organizing top-notch support. Carefully observe animals and coordinate with owners or senior staff to optimize care. Dependable & capable of handling animals of up to 1,100 pounds. Demonstrated history of building strong client relationships and bonds with pets.

Skills
  • Customer/Client relations
  • Multi-line telephone systems
  • Documentation and reporting
  • Professional demeanor
  • Data entry
  • Time management
  • Customer-service oriented
  • Sorting and labeling
  • Multitasking strengths
  • Scheduling
  • Memorization and recall
  • MS Office proficiency
  • Punctual
  • Personable and outgoing
  • Mail handling
  • Organization skills
  • Verbal and written communication
  • Conflict resolution
  • Understanding of confidentiality laws
  • Dental staff support
  • Professional phone etiquette
  • Guest flow management
  • Appointment scheduling
  • Issues resolution
  • Payment reconciliation
  • Payment processing
  • Credit card processing
  • Opening and closing procedures
  • Eligibility review
  • Pet toxins knowledgeable
  • Clerical support
  • Positive pet interaction
  • On and off-leash walks
  • Pet feeding and care
  • Pet waste removal
  • Customer service and assistance
Education
South View High SchoolCity, State06/2016High School Diploma: General Education
Work History
Company Name- Animal Shelter Volunteer
City, State01/2014 - 08/2015
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
  • Boosted animal health for dogs, cats, and horses by carrying out optimal feeding and watering schedule.
  • Followed all pet care instructions, including dietary needs and medication regimens.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Worked 4 to 8-hour shifts with oversight of 50 animals in kennels or holding pens.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Provided top-notch customer service to every customer and exceptional care to all animals.
  • Monitored animals for signs of disease, illness or injury and communicated concerns to possible adopters.
Company Name- Marketing Helper
City, State03/2014 - 08/2015
  • Contributed to mock-ups, email campaigns and social media content.
  • Helped with planning and hosting of marketing events.
  • Stayed updated with latest marketing concepts and techniques.
  • Assisted in creation of pre-season marketing plans to support department and divisional strategies.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Prepared reports detailing project updates, performance information and ongoing trends.
  • Assisted with daily administrative duties.
  • Supported marketing executives with different tasks, consistently taking initiative to increase productivity and knowledge.
Company Name- Receptionist
City, State01/2017 - 08/2019
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Maintained and managed patient records in compliance with security regulations.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Assisted patients in completing all necessary forms and documents.
  • Prepared claim forms for dental insurance.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Documented patients' dental health information, medical history and vital signs.
  • Booked appointments for patients using Denticon.
  • Greeted over 100 patients per day.
  • Prepared and submitted end-of-day reports using Denticon.
  • Provided clerical support to 25 employees by copying, faxing and filing documents.
  • Collected payments from patients and updated account balances. (checks/cash/credit card/care credit)
  • Kept reception area clean and neat to give visitors positive first impression.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Verified insurance and communicated coverage to staff and patients.
  • Maintained compliance with local, state, and federal regulations governing insurance, including Medicare and Medicaid requirements.
  • Obtained prior authorization and precertification for patient procedures.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
  • Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Implemented Denticon for digitizing and organizing over 5,000 medical records.
Sports & Band

Sports

- I have played softball since 2010

- Played as pitcher & 3rd baseman

- Won many games & made it to the play-offs multiple times.

Band

- Participating since 2010 up until 2016 when I graduated

- Started off on French Horn, transitioned to Clarinet

- Participated in Marching & Concert Band all 4 years of High School (2012-2016)

- Made Clarinet Section Leader my senior year (2015-2016)

- Participated in All-County in middle & high school

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Resume Overview

School Attended

  • South View High School

Job Titles Held:

  • Animal Shelter Volunteer
  • Marketing Helper
  • Receptionist

Degrees

  • High School Diploma : General Education

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