Animal Shelter Volunteer Resume Example
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ANIMAL SHELTER VOLUNTEER
Professional Summary
History of delivering exceptional care to animals in shelter kennel environments. Passionate about promoting health and optimal wellness by organizing top-notch support. Carefully observe animals and coordinate with owners or senior staff to optimize care. Dependable & capable of handling animals of up to 1,100 pounds. Demonstrated history of building strong client relationships and bonds with pets.
Skills
- Customer/Client relations
- Multi-line telephone systems
- Documentation and reporting
- Professional demeanor
- Data entry
- Time management
- Customer-service oriented
- Sorting and labeling
- Multitasking strengths
- Scheduling
- Memorization and recall
- MS Office proficiency
- Punctual
- Personable and outgoing
- Mail handling
- Organization skills
- Verbal and written communication
- Conflict resolution
- Understanding of confidentiality laws
- Dental staff support
- Professional phone etiquette
- Guest flow management
- Appointment scheduling
- Issues resolution
- Payment reconciliation
- Payment processing
- Credit card processing
- Opening and closing procedures
- Eligibility review
- Pet toxins knowledgeable
- Clerical support
- Positive pet interaction
- On and off-leash walks
- Pet feeding and care
- Pet waste removal
- Customer service and assistance
Education
South View High SchoolCity, State06/2016High School Diploma: General Education
Work History
Nexion Health- Animal Shelter Volunteer
Bastrop , TX01/2014 - 08/2015
Bastrop , TX01/2014 - 08/2015
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Boosted animal health for dogs, cats, and horses by carrying out optimal feeding and watering schedule.
- Followed all pet care instructions, including dietary needs and medication regimens.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Worked 4 to 8-hour shifts with oversight of 50 animals in kennels or holding pens.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Provided top-notch customer service to every customer and exceptional care to all animals.
- Monitored animals for signs of disease, illness or injury and communicated concerns to possible adopters.
Village Family Dental- Marketing Helper
City , STATE03/2014 - 08/2015
City , STATE03/2014 - 08/2015
- Contributed to mock-ups, email campaigns and social media content.
- Helped with planning and hosting of marketing events.
- Stayed updated with latest marketing concepts and techniques.
- Assisted in creation of pre-season marketing plans to support department and divisional strategies.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Prepared reports detailing project updates, performance information and ongoing trends.
- Assisted with daily administrative duties.
- Supported marketing executives with different tasks, consistently taking initiative to increase productivity and knowledge.
Village Family Dental- Receptionist
City , STATE01/2017 - 08/2019
City , STATE01/2017 - 08/2019
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained and managed patient records in compliance with security regulations.
- Educated patients on postoperative care, including how to protect dental work and boost healing.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Assisted patients in completing all necessary forms and documents.
- Prepared claim forms for dental insurance.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patients' dental health information, medical history and vital signs.
- Booked appointments for patients using Denticon.
- Greeted over 100 patients per day.
- Prepared and submitted end-of-day reports using Denticon.
- Provided clerical support to 25 employees by copying, faxing and filing documents.
- Collected payments from patients and updated account balances. (checks/cash/credit card/care credit)
- Kept reception area clean and neat to give visitors positive first impression.
- Routed incoming mail and messages to relevant personnel without delay.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Verified insurance and communicated coverage to staff and patients.
- Maintained compliance with local, state, and federal regulations governing insurance, including Medicare and Medicaid requirements.
- Obtained prior authorization and precertification for patient procedures.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience.
- Managed master calendar and scheduled appointments for 5 providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs.
- Implemented Denticon for digitizing and organizing over 5,000 medical records.
Sports & Band
Sports
- I have played softball since 2010
- Played as pitcher & 3rd baseman
- Won many games & made it to the play-offs multiple times.
Band
- Participating since 2010 up until 2016 when I graduated
- Started off on French Horn, transitioned to Clarinet
- Participated in Marching & Concert Band all 4 years of High School (2012-2016)
- Made Clarinet Section Leader my senior year (2015-2016)
- Participated in All-County in middle & high school
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Resume Overview
School Attended
- South View High School
Job Titles Held:
- Animal Shelter Volunteer
- Marketing Helper
- Receptionist
Degrees
- High School Diploma : General Education
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