Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Animal Control Officer with three years of experience looking to build upon skills and tackle new responsibilities as a veterinary technician in the Dallas area. Skilled in feeding and exercising animals. Talented at providing minor medical attention to injured animals, including wound cleaning, nail trimming and administering vaccinations.
Skills
Humane animal treatment
Knowledge of animal breeds
Knowledge of local ordinances
Wild animal capturing
Truck driving ability
Investigative report preparation
Animal behavior familiarity
Critical thinking
Training & Development
Detail-oriented
Interpersonal Communication
Self-motivated professional
Good listening skills
Collaboration
Verbal and written communication
Maintenance & Repair
Basic math
Project Management
Organization and Time management
Work History
09/2017 to CurrentAnimal Control OfficerCity Of Clovis | Clovis, CA,
Investigated and gathered information regarding animal-related complaints.
Unloaded and impounded animals received from animal control and public.
Responded to 1-15 daily calls to enforce animal control regulations.
Captured domestic and wild animals.
Attended to calls reporting of wild animal bites.
Identified and recorded animal breeds for intake records.
Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
Examined animals for injuries or malnutrition and arranged for any necessary medical treatment.
Prepared for prosecutions related to animal treatment and gave evidence in court.
Wrote reports of activities and maintained files of impoundments and dispositions of animals.
Supplied animals with food, water and personal care.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Carried out day-day-day duties accurately and efficiently.
Increased customer satisfaction by resolving nuisance issues.
Conducted research, gathered information from multiple sources and presented results.
Delivered animals back home to the customers location within specific timeframes.
03/2017 to 09/2017Store AttendantPae Government Services Inc | Santa Rosa, CA,
Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Assisted customers by answering questions and fulfilling requests.
Mentored other store employees in customer service and assistance to help improve overall satisfaction.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Received and processed customer payments.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Resolved escalated customer disputes with special actions such as discounts.
Educated customers on promotions to enhance sales.
Quickly and accurately counted drawers at start and end of each shift.
Maintained stock within optimal levels to meet expected customer and sales levels.
Monitored areas for security issues and safety hazards.
Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
Checked merchandise multiple times during each shift and restocked products when stock ran low.
Increased customer loyalty and retention.
Prepared and submitted end-of-shift reports using excel.
Analyzed purchases for signs of fraud.
04/2016 to 10/2016Cisco IP Phone Tech/Local-International Shipping TSPi | City, STATE,
Installed and configured new devices and system components.
Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
Responded to service requests during and after business hours.
Read blueprints and schematics to correctly place equipment.
Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
Coordinated installation of new users and relocations of existing users.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
Worked closely with network administrators and server engineers to deliver quality service.
Set up networks and computers for business and residential customers.
Researched and recommended network and data communications hardware and software.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Drove operational improvements which resulted in savings and improved profit margins.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Expected in 06/2014High School Diploma | Wylie East High School, Wylie, TXGPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.