Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Animal Control Officer with three years of experience looking to build upon skills and tackle new responsibilities as a veterinary technician in the Dallas area. Skilled in feeding and exercising animals. Talented at providing minor medical attention to injured animals, including wound cleaning, nail trimming and administering vaccinations.

  • Humane animal treatment
  • Knowledge of animal breeds
  • Knowledge of local ordinances
  • Wild animal capturing
  • Truck driving ability
  • Investigative report preparation
  • Animal behavior familiarity
  • Critical thinking
  • Training & Development
  • Detail-oriented
  • Interpersonal Communication
  • Self-motivated professional
  • Good listening skills
  • Collaboration
  • Verbal and written communication
  • Maintenance & Repair
  • Basic math
  • Project Management
  • Organization and Time management
Work History
09/2017 to Current Animal Control Officer City Of Clovis | Clovis, CA,
  • Investigated and gathered information regarding animal-related complaints.
  • Unloaded and impounded animals received from animal control and public.
  • Responded to 1-15 daily calls to enforce animal control regulations.
  • Captured domestic and wild animals.
  • Attended to calls reporting of wild animal bites.
  • Identified and recorded animal breeds for intake records.
  • Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
  • Examined animals for injuries or malnutrition and arranged for any necessary medical treatment.
  • Prepared for prosecutions related to animal treatment and gave evidence in court.
  • Wrote reports of activities and maintained files of impoundments and dispositions of animals.
  • Supplied animals with food, water and personal care.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Carried out day-day-day duties accurately and efficiently.
  • Increased customer satisfaction by resolving nuisance issues.
  • Conducted research, gathered information from multiple sources and presented results.
  • Delivered animals back home to the customers location within specific timeframes.
03/2017 to 09/2017 Store Attendant Pae Government Services Inc | Santa Rosa, CA,
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Received and processed customer payments.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Educated customers on promotions to enhance sales.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Monitored areas for security issues and safety hazards.
  • Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Increased customer loyalty and retention.
  • Prepared and submitted end-of-shift reports using excel.
  • Analyzed purchases for signs of fraud.
04/2016 to 10/2016 Cisco IP Phone Tech/Local-International Shipping TSPi | City, STATE,
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Coordinated installation of new users and relocations of existing users.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Set up networks and computers for business and residential customers.
  • Researched and recommended network and data communications hardware and software.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Expected in 06/2014 High School Diploma | Wylie East High School, Wylie, TX GPA:
  • ACO - Certified Animal Control Officer
  • Euthanasia Certified

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Resume Overview

School Attended

  • Wylie East High School

Job Titles Held:

  • Animal Control Officer
  • Store Attendant
  • Cisco IP Phone Tech/Local-International Shipping


  • High School Diploma

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