Animal Control Officer Resume Example
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ANIMAL CONTROL OFFICER
Professional Summary
Animal Control Officer with three years of experience looking to build upon skills and tackle new responsibilities as a veterinary technician in the Dallas area. Skilled in feeding and exercising animals. Talented at providing minor medical attention to injured animals, including wound cleaning, nail trimming and administering vaccinations.
Skills
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Work History
Animal Control Officer09/2017 to Current
City Of Clovis – Clovis , CA
City Of Clovis – Clovis , CA
- Investigated and gathered information regarding animal-related complaints.
- Unloaded and impounded animals received from animal control and public.
- Responded to 1-15 daily calls to enforce animal control regulations.
- Captured domestic and wild animals.
- Attended to calls reporting of wild animal bites.
- Identified and recorded animal breeds for intake records.
- Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
- Examined animals for injuries or malnutrition and arranged for any necessary medical treatment.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
- Wrote reports of activities and maintained files of impoundments and dispositions of animals.
- Supplied animals with food, water and personal care.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Carried out day-day-day duties accurately and efficiently.
- Increased customer satisfaction by resolving nuisance issues.
- Conducted research, gathered information from multiple sources and presented results.
- Delivered animals back home to the customers location within specific timeframes.
Store Attendant03/2017 to 09/2017
Pae Government Services Inc – Santa Rosa , CA
Pae Government Services Inc – Santa Rosa , CA
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Received and processed customer payments.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Resolved escalated customer disputes with special actions such as discounts.
- Educated customers on promotions to enhance sales.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Monitored areas for security issues and safety hazards.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Increased customer loyalty and retention.
- Prepared and submitted end-of-shift reports using excel.
- Analyzed purchases for signs of fraud.
Cisco IP Phone Tech/Local-International Shipping 04/2016 to 10/2016
TSPi – City , STATE
TSPi – City , STATE
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Worked closely with network administrators and server engineers to deliver quality service.
- Set up networks and computers for business and residential customers.
- Researched and recommended network and data communications hardware and software.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Drove operational improvements which resulted in savings and improved profit margins.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
High School Diploma06/2014Wylie East High School-
City,
State
Certifications
- ACO - Certified Animal Control Officer
- Euthanasia Certified
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Resume Overview
School Attended
- Wylie East High School
Job Titles Held:
- Animal Control Officer
- Store Attendant
- Cisco IP Phone Tech/Local-International Shipping
Degrees
- High School Diploma 06/2014
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