To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Knowledge of animal breeds
Animal behavior familiarity
Humane animal treatment
Excellent Communication
Attention to Detail
Teamwork and Collaboration
Self-Motivated
Multitasking Abilities
Investigative report preparation
Work History
03/2020 to Current
Animal Control OfficerCity Of Killeen – Killeen, TX,
Unloaded and impounded animals received from animal control and public.
Implemented trap, neuter and release programs to manage local feral cat population.
Attended to calls reporting of wild animal bites.
Responded to Number daily calls to enforce animal control regulations.
Captured domestic and wild animals.
Identified and recorded animal breeds for Type records.
Investigated and gathered information regarding animal-related complaints.
Wrote reports of activities and maintained files of impoundments and dispositions of animals.
Prepared for prosecutions related to animal treatment and gave evidence in court.
Supplied animals with food, water and personal care.
Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
Adhered to social distancing protocols and wore mask or face shield.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Successfully maintained clean, valid driver's license and access to reliable transportation.
Conducted research, gathered information from multiple sources and presented results.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Handled Number calls per day to address customer inquiries and concerns.
07/2019 to 09/2019
Customer Sales and Service ExpertVetcor – North Ridgeville, OH,
Maintained working knowledge of products, accounts, representatives, tools and systems.
Handled calls promptly and with courteous professionalism.
Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
Answered in-depth questions about company offerings, service policies and benefits of each plan.
Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
Communicated professionally with colleagues, freelancers and clients.
Sought ways to improve processes and services provided.
Reached out to customers after completed sales to suggest additional service or product purchases.
Investigated and resolved customer inquiries and complaints quickly.
10/2018 to 08/2019
GroomerMicciantuono & Company – Newton, MA,
Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
Bathed dogs and cats to remove fleas, ticks and other skin parasites.
Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
Cleaned tear stains from fur using safe chemical cleansers.
Trimmed nails using clippers and grinders.
Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
Dematted dogs and trimmed hair in ears and between paw pads.
Kept cages, kennels, play yards and grooming areas neat and clean.
Monitored animals for behavioral problems and signs of health issues.
Kept animal coats clean and healthy with regular washing, grooming and trimming.
Washed, trimmed and brushed animals to maintain good grooming standards.
Followed pet care instructions for dietary needs and medication regimens.
01/2012 to 04/2019
Tax PreparerJackson Hewitt – City, STATE,
Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
Prepared tax returns for clients in various industries according to government regulations and requirements.
Interviewed Type clients to collect information and gather necessary paperwork prior to preparing tax returns.
Offered clients recommendations to reduce tax liabilities.
Maintained complete records of client tax returns and supporting documentation in secured areas.
Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
Prepared written responses or tax return amendments to resolve state and federal notices.
Completed and filed returns with tax departments at local, state and federal levels.
Reviewed available data and compared against tax code to determine exemptions, deductions and potential liabilities.
Facilitated integration of modern tax software with client accounting software.
Education
Expected in to to
High School Diploma: Magic City Campus - Minot, ND, GPA:
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