Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Knowledge of animal breeds
  • Animal behavior familiarity
  • Humane animal treatment
  • Excellent Communication
  • Attention to Detail
  • Teamwork and Collaboration
  • Self-Motivated
  • Multitasking Abilities
  • Investigative report preparation
Work History
Animal Control Officer, 03/2020 to Current
City Of KilleenKilleen, TX,
  • Unloaded and impounded animals received from animal control and public.
  • Implemented trap, neuter and release programs to manage local feral cat population.
  • Attended to calls reporting of wild animal bites.
  • Responded to Number daily calls to enforce animal control regulations.
  • Captured domestic and wild animals.
  • Identified and recorded animal breeds for Type records.
  • Investigated and gathered information regarding animal-related complaints.
  • Wrote reports of activities and maintained files of impoundments and dispositions of animals.
  • Prepared for prosecutions related to animal treatment and gave evidence in court.
  • Supplied animals with food, water and personal care.
  • Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Conducted research, gathered information from multiple sources and presented results.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Handled Number calls per day to address customer inquiries and concerns.
Customer Sales and Service Expert, 07/2019 to 09/2019
VetcorNorth Ridgeville, OH,
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Handled calls promptly and with courteous professionalism.
  • Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Sought ways to improve processes and services provided.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Investigated and resolved customer inquiries and complaints quickly.
Groomer, 10/2018 to 08/2019
Micciantuono & CompanyNewton, MA,
  • Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
  • Bathed dogs and cats to remove fleas, ticks and other skin parasites.
  • Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
  • Cleaned tear stains from fur using safe chemical cleansers.
  • Trimmed nails using clippers and grinders.
  • Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
  • Dematted dogs and trimmed hair in ears and between paw pads.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Monitored animals for behavioral problems and signs of health issues.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Followed pet care instructions for dietary needs and medication regimens.
Tax Preparer, 01/2012 to 04/2019
Jackson HewittCity, STATE,
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Interviewed Type clients to collect information and gather necessary paperwork prior to preparing tax returns.
  • Offered clients recommendations to reduce tax liabilities.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Prepared written responses or tax return amendments to resolve state and federal notices.
  • Completed and filed returns with tax departments at local, state and federal levels.
  • Reviewed available data and compared against tax code to determine exemptions, deductions and potential liabilities.
  • Facilitated integration of modern tax software with client accounting software.
High School Diploma: , Expected in
Magic City Campus - Minot, ND,
  • ACO - Certified Animal Control Officer

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School Attended

  • Magic City Campus

Job Titles Held:

  • Animal Control Officer
  • Customer Sales and Service Expert
  • Groomer
  • Tax Preparer


  • High School Diploma

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